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Frequently asked questions

LET US BREAK IT DOWN FOR YOU

We've compiled a list of the topics you're most interested in when considering the lifestyle at a Ryman village.

If you have further questions or you would simply like to talk through the options available, please contact us we would love to hear from you. 

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GENERAL LIVING

Ryman villages offer a comprehensive range of living and care options. These include independent living in apartments and townhouses, assisted living in serviced apartments, resthome care and, in most villages, hospital and specialist dementia care. 

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Our villages are designed for residents aged 70 and over.

Yes, apartments and townhouses can have garages attached, covered parking, or basement parking available to buy. Or, if you're happy leaving your car outside, we have parking areas that are well lit and security patrolled.

Yes, as long as the village manager and sales advisor approve your pet as being suitable for the village.

Yes, we have weekly inter-denominational church services at our villages.

Our village services include a hairdressing service, a visiting podiatrist, physiotherapist, beauty therapist, and dry-cleaning service available at your own cost.

Yes, for short periods of time.* As a courtesy, we ask that you consult with the village manager first.

*Please click here for the latest Covid-19 guidelines. 

You’re always welcome to raise any concerns directly with any team member, including the village manager. Alternatively, Ryman villages have a formal complaints procedure and a resident advocate. We hold regular meetings with residents to discuss any concerns.

FINANCIAL

Prices vary dependent on each village, so we recommend that you ask for the price of apartments or townhouses that are currently available in your preferred village. An interest-free advance gives you the right to occupy your apartment or townhouse for life and access to community amenities.

The deferred management fee (DMF) is your contribution to the continued maintenance and management of the village, including your unit and the village amenities. 

It's deducted when your occupancy advance is repaid, which is the amount you paid to occupy the unit. Your DMF will be no more than 20 percent - one of the lowest in the retirement sector. 

We pay for the building insurance, as well as the general rates and water rates. You are responsible for insuring your contents and personal effects.

We’re happy to say that in over 35 years this has rarely happened. However, if you change your mind after moving in, we will honour our 90-day money-back guarantee.*

*Some conditions apply

CARE

There are no set visiting hours.* This is your home, so visitors are welcome any time. The amenities are available for you to enjoy with your friends and family. We just ask that you respect the privacy of other residents.

*Please click here for the latest Covid-19 guidelines. 

As well as independent living, Ryman villages also offer assisted living in serviced apartments, resthome care and, in most villages, hospital and specialist dementia care. So, even if your needs are different you can still be near your partner or friends. Should an immediate space be unavailable, we will do our best to accommodate you at another Ryman village until a space becomes available at your preferred village. 

Learn more about our living and care options.

Yes, residents will enjoy priority access over non-Ryman residents to assisted living in serviced apartments, resthome, hospital and specialist dementia care. This can be at your own village or at another Ryman village.

Many of us will be unsure about where to begin when the time comes where care is needed. We’ve put together a step-by-step guide to provide you with a simple guideline. From assessing your care needs and costs to moving into a care centre, we’ve got everything covered.

Typically, the care centre opens within a year of the first residents moving in. You can contact the village manager for more information.

ACTIVITIES AND ENTERTAINMENT

Triple A (Ageless, Active, Aware) is Ryman’s bespoke exercise programme that is available to all Ryman residents. The programme improves strength, flexibility, balance, and agility through classes such as functional fitness, circuit and, if you’re less mobile, a ‘sit and be fit’ class.

In addition to Triple A, you can also take advantage of various village amenities such as the heated indoor swimming pool, gym and bowling green. 

Our Engage activities programme creates social opportunities and fun activities for you to take part in. From musical entertainment, and a variety of outings, to arts and crafts, the village workshop and our weekly Happy hour, there’s something for everyone.

Absolutely. We maintain strong links with our surrounding communities because we want you to continue being involved in the activities and clubs you’ve always enjoyed. Therefore, we support bowls clubs and various sports clubs and groups in our local communities.

You can be as involved in activities and events as much or as little as you like. It’s entirely up to you.

HOSPITALITY

Ryman residents look forward to mealtimes because the food tastes great – and it’s nutritious. Our Delicious menu is prepared fresh on site by village chefs, with a choice of three main courses, including a vegetarian option. Residents living in our care centres have their meals fully catered for, and assisted-living residents enjoy a main meal and morning and afternoon tea every day. Independent residents can book a meal at their village any time.

Absolutely! Our Delicious frozen meals are a great option if you’ve had a busy day or if you’d simply like a night off cooking. These individually frozen meals are made from scratch using fresh, natural ingredients and can be purchased from your village reception, shop or café.

Our village vans schedule regular outings to the shops and further afield. Plus, we are introducing Ryman eCabs to our villages. You can book this service and feel safe in the knowledge that you’ll be driven to appointments or outings by our dedicated driver. This is an ideal service if you’d rather avoid driving in peak traffic or parking in city centres.

 

 

 

PIONEERING A NEW WAY OF LIVING

Residents at Ryman villages are not retiring from life, they're finding a new way to live. They're rediscovering passions and pastimes that were lost when responsibilities took over, they're learning new skills, and they're embracing connections with like-minded people. The banter, laughter and camaraderie are what make every day special.

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FREEDOM

Relish spending time on the passions and pastimes that bring you joy, while we take care of things like lawns, rates and window cleaning.

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CARE

Take a weight off your mind knowing that if your needs change we have comprehensive care options that can be dialled up when needed.

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CERTAINTY

Enjoy a little certainty with our Peace of Mind Guarantees. Designed to protect you and your family, we've got your back now and in the future.

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TOGETHERNESS

Stay connected and active with like-minded people. You'll gain a lifestyle and a community you can thrive in.

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