FAQs_banner
FAQs_mobile

Frequently asked questions

LET US BREAK IT DOWN FOR YOU

We design our villages for you now and into your future, with care at the heart of everything we do. If your health needs change, we have a range of care options to suit your needs - all within the one village community. 

We've put together a list of commonly asked questions, and if you have further questions, please contact us.

EXPLORE OUR 36 VILLAGES

Browse our retirement villages across New Zealand

FIND OUT MORE

GENERAL LIVING

Our villages are designed for residents aged 70 and over.

Yes, apartments and townhouses can have garages attached, covered parking, or basement parking available to buy. Or, if you're happy leaving your car outside, we have parking areas that are well lit and security patrolled.

Yes, as long as the village manager and sales advisor approve your pet as being suitable for the village.

Yes, we have weekly inter-denominational church services at our villages.

Our village services include a hairdressing service, a visiting podiatrist, physiotherapist, beauty therapist, and dry-cleaning service available at your own cost.

You’re always welcome to raise any concerns directly with any team member, including the village manager. Alternatively, Ryman villages have a formal complaints procedure and a resident advocate. We hold regular meetings with residents to discuss any concerns.

VISITORS

Yes, for short periods of time. As a courtesy, we ask that you consult with the village manager first.

There are no set visiting hours. This is your home, so visitors are welcome any time. The amenities are available for you to enjoy with your friends and family. We just ask that you respect the privacy of other residents.

FINANCIAL

Prices vary throughout each village, so we recommend that you ask for the prices of apartments or townhouses that are currently available. An interest-free advance gives you the right to occupy your apartment or townhouse for life and access to community amenities.

The deferred management fee, which is capped at 20 percent, operates on an ‘enjoy now, pay later’ basis. It covers the cost of refurbishing and reselling the apartment or townhouse (at the end of the tenancy), and overall management of the village.

We pay for the building insurance, as well as the general rates and water rates. You are responsible for insuring your contents and personal effects.

We’re happy to say that in over 35 years this has rarely happened. However, if you change your mind after moving in, we will honour our 90-day money-back guarantee.*

*Some conditions apply

PIONEERING A NEW WAY OF LIVING

Residents at Ryman villages are not retiring from life, they're finding a new way to live. They're rediscovering passions and pastimes that were lost when responsibilities took over, they're learning new skills, and they're embracing connections with like-minded people. The banter, laughter and camaraderie are what make every day special.

Pioneers ANWOL 1920x500 banner

FREEDOM

Relish spending time on the passions and pastimes that bring you joy, while we take care of things like lawns, rates and window cleaning.

FIND OUT MORE

CARE

Take a weight off your mind knowing that if your needs change we have comprehensive care options that can be dialled up when needed.

FIND OUT MORE

CERTAINTY

Enjoy a little certainty with our Peace of Mind Guarantees. Designed to protect you and your family, we've got your back now and in the future.

FIND OUT MORE

TOGETHERNESS

Stay connected and active with like-minded people. You'll gain a lifestyle and a community you can thrive in.

FIND OUT MORE

WANT TO KNOW MORE?

EXPERIENCE THE DIFFERENCE BOOK

Life in a Ryman village

GET YOUR FREE GUIDE

GET IN TOUCH

Make an enquiry to Ryman

CONTACT FORM