Step by Step Care Guide | Ryman Healthcare

Step-by-step guide to care

Moving to a new home can be stressful. Sometimes it’s hard to know where to even begin! At a Ryman village, you’re in safe hands.

This step-by-step guide provides everything you need to know on how to get started on your care journey.

From your initial needs assessment through to settling into the lifestyle at a Ryman care centre. Our priority is to make your transition as smooth as possible, so this guide highlights the process and provides the correct sources of information. Better yet, our village managers are adept at guiding residents and their families through the process. Simply contact your local Ryman village to find out more.

Selecting your room

At a Ryman village, our private care rooms provide superior accommodation – you'll enjoy a spacious room with a private ensuite.* Rooms are superior to the government (DHB) service specification and due to this, we charge an accommodation premium. The price of your private care room depends on the type of room you select. This will be clearly outlined in your admission agreement. If you have any questions about room prices or payment options, our village managers will be happy to answer them for you.

“I think of my Mum’s northeast corner room at Bruce McLaren as her miracle room. She just loved it, and we all appreciated so much the care given to her.”

Christine, Family member

*Some rooms at Rowena Jackson and Princess Alexandra villages vary.

Your first day

On the day you arrive, you’ll be welcomed, shown to your new room, introduced to the team and other residents, and shown around the care centre. Everything will happen at your own pace. We’ll discuss your health and personal care needs with you or your representative. Using our electronic care app, myRyman Care, we’ll develop your care plan which will include your physical, social, spiritual and cultural wellbeing, as well as your personal needs, and your goals.

Our myRyman Care app makes it easy for you and your representative to be involved in your care plan. The app is located on multiple devices dedicated to our care centres where your carer or nurse can record daily care tasks for you. Having a primary caregiver enables a dedicated team member to learn your needs and preferences. This helps to build a trusting relationship and adds a natural rhythm to the care we provide.

We are caring for you in your home within the village and we like to really get to know you. Therefore, learning all the little things – life experiences, hobbies, achievements, preferences – is important in becoming part of the village family.

Settling in

Feeling nervous and apprehensive is a normal part of the settling-in process. Other residents have faced the same changes that you are experiencing and have made the move surrounded by the caring support of our village team. Remember that having the privacy of your own room allows you to enjoy the peace and quiet of your own surroundings. However, a great way to keep busy in the first few days is to explore everything on offer in the care centre.

Make it your own

We want to make this phase in your life as smooth and enjoyable as possible. Arranging your room just the way you like it and displaying your personal belongings will help you settle in and feel more at home. You’re welcome to bring your armchair or your favourite pieces of furniture. Our team members are sensitive to the feelings and processes that new residents can experience. You may have questions, need help, or you may simply want to talk about how you are feeling. All of our team are here to help, at all times.