Ryman Community News

Covid-19

Care Residents COVID-19 update | 12 May 2020

Written by David King
on May 12, 2020

We are absolutely delighted that the Government will be moving the country to Alert Level 2 on Thursday May 14, which will mean you will be able to visit your loved ones in care again.

This has been a long time coming and we know it will be a huge relief to everyone.

As you will have seen in the Government messages, we need to remain vigilant because COVID-19 continues to be a threat to health.

While it is great to be open for visitors again, these visits won’t be like the ones you’re used to.


For the safety of your loved ones, and all the other residents and staff they share their home with, they simply can’t be.

The safety measures we will have in place are:

  • Visiting hours are from 10.45am and 7pm daily, and will be by appointment
  • To arrange a visit to a care centre resident you can call our resident support team on 0800 588 222 or by emailing residentsupport@rymanhealthcare.com or you can book online at https://www.rymanhealthcare.co.nz/visitor-bookings. The password is kindness – and the system will be up and running from 12pm on Wednesday May 13
  • We would prefer one visitor at a time, but we are allowing a maximum of two visitors seeing a resident. Visits are for 30 minutes
  • No children aged under 12 can visit
  • Visitors must be well
  • Visitors will meet the resident in their room
  • Visitors will be given a temperature check, sign a declaration, and be provided with a face mask which must be worn during the entire visit
  • Social distancing rules will apply, we recommend you maintain at least a 2-metre distance
We know that last point will be difficult.

Hugging and kissing our loved ones, especially after a long absence, is the most natural thing in the world.

We’re asking you to please resist that urge, though, for one simple reason: it’s what the virus wants us to do.

COVID-19 thrives on close physical proximity. By denying the virus this chance to spread, you are helping keep the people most vulnerable to infection safe.

People can be infected with COVID-19 and not have any symptoms, so if we all behave like we do have it, we will stop its spread.    
 
Just a reminder: If you are planning to visit and you are unwell at all or are showing any symptoms of COVID-19 – including a cough, a high temperature, shortness of breath, sore throat, sneezing or runny nose or temporary loss of smell – you should not visit our village.

If you are worried about COVID-19 you should call Healthline on 0800 358 5453 or contact your doctor immediately.

We want to thank you in advance for your cooperation in making these visits a success and wish you a very happy – and safe – reunion.

If you have any questions, please contact your village team.

And once again – thank you so much for your co-operation and understanding during the past seven weeks.

We realise we are being cautious – and this is not a return to normal.

But we have had overwhelming support for our approach so far, and we thank you for your continued understanding.

Stay safe.

Gordon-MacLeod-1

Gordon MacLeod
Chief Executive

cheyne-chalmers

Cheyne Chalmers
Chief Operating Officer


How to keep in touch with us:

Your first point of contact is your village team, so if your query is urgent contact your village directly.

For less urgent inquiries please contact us on 0800 588 222 or by emailing residentsupport@rymanhealthcare.com

You can find other wellbeing resources online at https://www.rymanhealthcare.co.nz/lifestyle-and-wellness/health-and-wellbeing/isolation-mental-wellbeing

For more general wellbeing advice go to www.rymanhealthcare.co.nz/wellness

If you need counselling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident and the village you are from.

Handy links:

https://www.rymanhealthcare.co.nz/coronavirus-updates

https://covid19.govt.nz/alert-system/alert-level-3/#at-risk-people

https://covid19.govt.nz/assets/resources/COVID-19-Guidance-at-Alert-Level-3-for-people-at-risk-of-severe-illness.pdf


Level 2 questions and answers:

Can I visit someone in the care centre?
Yes, you can. We are maintaining strict infection control and visiting restrictions at Level 2. These include:

  • You will need to book your visit with the reception team, visiting hours are from 10.45am until 7pm
  • To arrange a visit with a care centre resident you can call our resident support team on 0800 588 222 or email residentsupport@rymanhealthcare.com or you can book online at https://www.rymanhealthcare.co.nz/visitor-bookings The password is kindness – and the system will be up and running from 12pm on Wednesday May 13.
  • We would prefer one visitor at a time, but we are allowing a maximum of two visitors seeing a resident. Visits are for 30 minutes
  • Visitors must be well with no flu or cold symptoms
  • Visitors will be given a temperature check, sign a declaration, and be provided with a face mask, which must be worn during the entire visit
  • Residents and their visitors will meet in a designated area
  • Visitors and residents are not allowed to touch each other – social distancing rules will apply
  • No children under 12 to visit at Level 2


Why are you being so cautious about care centre visits?
Our care residents are the most vulnerable to COVID-19 in the community. There is still a risk of COVID-19 infection in the community, and we remain in uncharted territory. We do not want to move too quickly and lose the gains we have made.

Can I have visitors?
You can visit outside the village and have visitors to your home. We have included a log at the back of this message so you can record your contacts in your home, in case we need to conduct contact tracing in the future.

Can we meet in groups?
Gatherings such as clubs and interest groups can meet in the village centre but are limited to 10 people or less. Members should observe social distancing rules.

Can a contracted care provider come into the village?
Yes. They must sign in at reception, have their temperature checked and sign a health declaration.

Will COVID-19 positive residents be able move in?
No. We have declined to take any residents affected by the disease.

Are communal facilities like the pool and the hair salon open?
Yes. They are opening from May 18.

Can we have social events?
Yes. Social events for 10 people or less are allowed, if there is consideration for appropriate social distancing. Your village team will explain how this will work at your village. We will be changing the furniture configuration to allow for social distancing and Happy Hour sessions may be staggered, depending on the size of your village centre.

Will construction and maintenance work continue in the village?
Construction work and maintenance is permitted to begin again. These works must be carried out with additional COVID-19 workplace safety protocols.

Can new residents move in?
Yes.

Will the security team remain at the gate?
Yes. They will be monitoring visitors so we can contact trace if necessary for the next few weeks. We will review whether we need to continue with this measure in the coming week.

When will you review the rules?
We will review everything on a regular basis, and let you know about any changes.

Ryman Healthcare household COVID-19 log.
Please record all visitors to your household, and people you are in contact with,
for contact tracing purposes. Click here to view the form.
 

 

About Ryman Healthcare:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 36 retirement villages in New Zealand and Australia. Ryman villages are home to 11,200 residents, and the company employs over 5,500 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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