Ryman Community News

Awards & Achievements

Ryman wins the Quality Service Award

Written by Ruthea van Heerden
on December 04, 2020

Ryman Healthcare is the overall winner in the 2021 Reader’s Digest Quality Service Award. Ryman has now won this award six times.

The awards are based on surveys of consumers, and the aim of the awards is to reward companies who deliver outstanding customer service.

The winners are chosen from a survey of 1,500 New Zealanders across 40 categories.

Ryman was praised by consumers surveyed for having welcoming, courteous, helpful and friendly staff, and delivering professional and ethical service and care.

Ryman Healthcare Chief Executive Gordon MacLeod said the win was down to the outstanding work of Ryman’s team of 6,000.

“COVID-19 has made this the toughest year we have ever had, and this is a lovely way to cap the year. We’re delighted. Everyone has gone the extra mile this year, and this is a great award for that effort,’’ Gordon MacLeod said.

“Delivering great service day in and day out is not easy. Winning this award six times in a row shows just how consistent our team is, and I cannot thank everyone enough for what they do.’’

Ryman villages are home to more than 12,000 residents in New Zealand and Australia and the team delivers more than 7 million hours of care each year.

Ryman was also named Reader’s Digest Most Trust Brand in the aged care and retirement villages sector this year for the sixth time.

The company was also named the best nationwide operator in the AgedAdvisor People’s Choice Awards in November, based on consumer reviews.

Ryman also picked up two awards last week in the Eldercare Innovation Awards in Singapore.

About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 45 retirement villages in New Zealand and Australia which are home to more than 13,200 residents and the company employs 6,700 team members.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

You may also like:

The magic of Matariki is strong at Keith Park

Independent residents Paneta & Neryl Semu from Keith Park Retirement Village in Hobsonville, Auckland, have won Ryma...

Ryman Healthcare wins Most Trusted Brand award for 2022

MEDIA RELEASE – April 26, 2022

Nursing dream set to become reality

Finding out that she was this year’s winner of the Graeme Rabbits Scholarship was an emotional rollercoaster for Edmund ...