Ryman Community News

Covid-19 Waikato

Ryman Healthcare COVID Waikato update - 17 November

Written by Ryman Healthcare
on November 17, 2021

Dear residents and family members,

The Government announcement yesterday that the Waikato region will return to Alert Level 2 at 11.59pm tonight, Tuesday 16 November.

This means that visits can now be made to our Linda Jones and Hilda Ross villages.

We’re sure this will be welcome news to all of you.

We have included some key reminders about Level 2 for you to refer to below.

Alert Level 2: The key points

Care centre residents

In anticipation of the move to a new traffic light system, where we will be living with ongoing community transmission of the virus New Zealand-wide, we are introducing a new booking system for visitors to the care centre.

The key changes to visiting are as follows:

  • Appointments will be 30 minutes per visit
  • Two visitors will be allowed per resident
  • Visits can take place in the resident’s room, or outdoors
  • Children under 12 years are unable to visit for the time being, as they are currently ineligible for the Covid-19 vaccination
  • Visiting hours will be between 10am to 7pm Monday to Friday and 10am to 5pm on weekends and public holidays.

For more information or to make a booking visit our website.

As before, visitors are required to complete the usual check in procedure on arrival, have a temperature check and wear a N95 mask which the village will provide.

Visitors will need to be vaccinated to visit in the care centre. If you are unvaccinated please contact the village team to arrange a visit.

Serviced Apartment residents

We encourage visits for serviced apartment residents to take place outdoors where possible in one of our beautiful garden areas.

The reason for this is because our serviced apartments are positioned close to our care centres and many serviced apartment residents receive care services from our team.

However, we understand this is not always possible and we recommend you talk to the team if you need further assistance.

Please ensure you check in, have a temperature check and wear a N95 mask which the village will provide.

Visitors will need to be vaccinated to visit in the serviced apartments. If you are unvaccinated, please contact the village team to arrange a visit.

Serviced apartment residents who meet with family or friends either in the village grounds or off site in a park etc do not need to self-isolate upon return. The same will apply for any visits off site to appointments or shopping trips.

We would rather you allow us to support you in any trips to the supermarket rather than heading out on your own, by joining in one of the van outings to get supplies.

Residents who are leaving the village are advised to wear an N95 mask and these can be collected from Reception.

Village centre activities

We can resume village centre activities but under the new Alert Level 2 rules these must be restricted to 100 people at each event and masks will be required.

All our village amenities are available again and our village teams will manage the numbers who attend any event.

The most common query we are getting is around mask wearing. The requirements for masks for our serviced apartments and independent apartment residents are:

  • Residents are encouraged to wear masks or a face covering when inside the building in any public or communal spaces – ie: our village centres.
  • Masks or face coverings can be removed for eating, drinking and exercise. So you can take your mask off for Triple A and when eating or drinking.
  • You are encouraged to wear a mask or face covering when you are outside your home or when you cannot maintain a 2m distance from others.

Staying safe

Finally, we would like to remind you of the key ways to keep yourself safe during this period of transition:

  • Being fully vaccinated is your best defence against serious illness
  • Wearing your mask properly when out and about
  • Scanning QR codes or manually recording your visit
  • Using good hand hygiene

We recommend you keep a diary of dates and times and the people you meet and we ask you to please let us know if you are contacted by family or the Ministry of Health reporting a COVID exposure risk.

Please feel free to ask our village team to clarify anything that is not clear.

Thanks for all your cooperation and support for our teams.


Cheyne Chalmers
Chief Operations Officer


COVID-19 symptoms

Symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell and taste
  • conjunctivitis
  • muscle aches
  • headaches

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:



For more information about locations of interest go to:



About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 43 retirement villages in New Zealand and Australia which are home to more than 12,750 residents and the company employs 6,300 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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