Our Peace of Mind Guarantees give our residents greater confidence to live the way they want. Freedom and flexibility let you choose when, where, and how you want to live your life. A welcoming community ensures that friendly company is available when you want it. Care that can be dialled up as you need it lets you live for today because our personalised care services are there if you ever need them.
For over 35 years we have chosen to lead the way in retirement living. Our innovative, resident-friendly terms reflect that commitment.
Often referred to as a departure fee or exit fee, the deferred management fee is an amount that becomes payable when you permanently vacate your village unit.
The deferred management fee gives you the right to occupy your unit and enjoy the village amenities. It is calculated as a percentage of the occupancy advance (entry payment) that you pay when you move into your unit.
“Ryman’s deferred management fees are capped, with our standard fee of 20% one of the lowest in the industry.”
Below are some resources to help you understand how DMF works.
We know how important it is for you to have certainty regarding your living costs.
“We guarantee that we will not increase your base weekly fee for the entire time you occupy your apartment or townhouse at the village, regardless of any changes to the operating costs at the village. Your base weekly fee is fixed for you. It would only increase if you change from independent living to serviced apartment living, or you add extra care options.”
Our villages are able to provide a range of care options to assist you. These include resthome, and in most villages, hospital and specialist dementia care..
“At the time of your transfer, you will have priority access over non-residents to the care centre within the village, or to another Ryman care centre. Even if a space is unavailable at the point you need more care, we will do our best to accommodate you at another Ryman village that provides the level of care you need until a space becomes available at your village of choice that provides that same level of care.”
Care options vary between villages, please check with your local village.
When you vacate your apartment or townhouse, you will not continue to carry the cost of outgoings. We see it as our responsibility to carry these costs while we’re in the process of on-selling your apartment or townhouse.
“We guarantee that the base weekly fee will stop, and your deferred management fee* will stop accruing, on the day you permanently vacate your apartment or townhouse.”
*Please note our deferred management fee is pro-rated on a monthly basis.
There are no hidden costs when you move into a Ryman village, or when you leave your apartment or townhouse.
We accept total responsibility for refurbishing, marketing, and on-selling your apartment or townhouse. These costs are covered by the deferred management fee.
“We guarantee not to charge for any sales, administration, marketing, or refurbishment costs when we on-sell your apartment or townhouse.”
It is common practice for retirement villages to repay the balance of the occupancy advance only when the apartment or townhouse has been on-sold.
“We guarantee that if the new resident has not settled within 6 months of you vacating your apartment or townhouse, we will pay you interest on your occupancy advance until it is paid in full.”
In over 35 years the longest time a Ryman resident has waited to be repaid is 6 months.
You and your family will have certainty about the amount you are paid when you leave the village. You will not be exposed to any capital loss when the apartment or townhouse is on-sold.
“We guarantee to repay you the balance of your occupancy advance, and that the amount repaid will not be affected by a decline in the value of your apartment or townhouse.”
Buying your new home in a retirement village is an important decision. We want you to be confident you’ve made the right choice in selecting a Ryman village.
“In accordance with your rights under the Retirement Villages Act 2003, if you change your mind within 15 working days of signing your occupancy agreement, you can cancel your agreement and we guarantee to refund your deposit in full.”
We’re so confident you’ll be happy with your decision to move to a Ryman village, we will provide you with a 90-day money-back guarantee*.
“We guarantee that we will repay your occupancy advance in full if, on the expiry of 90 days after taking up permanent residence, you are unhappy with your decision to move into your apartment or townhouse and wish to leave the village.”
*Some conditions apply
Detailed terms and conditions relating to our exclusive Ryman Peace of Mind Guarantees can be found in the Occupation Agreement for each village.
We developed our Ryman Peace of Mind Guarantees to protect residents and their families. We encourage you to compare Ryman’s independent and serviced apartment living terms with other retirement villages. Ask how their terms differ from ours.
We have provided a handy comparison guide to download and use for reference.