Ryman Community News


Ryman Healthcare COVID-19 update Auckland | 12 August 2020

Written by David King
on August 12, 2020

Covid-19 update for Auckland residents and their families


Thank you for your response to the COVID Level 3 alert which came into force today.

It was a bit of a shock to have to lock down at very short notice and we appreciate the response we’ve had. We hope it won’t be for long and rest assured we will update everyone regularly.

Care centres shut

We have been instructed to shut all our care centres to visitors, but we will do whatever we can to ensure that everyone can keep in touch by phone or by Zoom.

If you have a loved one in end-of-life or palliative care, please contact your village manager.

Our teams have reintroduced our infection control plans, are wearing masks and taking every precaution to keep residents safe.

Stay home, stay safe – and we can deliver

Our aim is to turn our Auckland villages into safe havens where residents can stay home and stay safe by sticking to their household bubbles.

If anyone does need to leave the village for an essential appointment, we recommend they wear a face mask in public, and we can supply them if necessary.

Any residents who have been to hospital recently should get in touch with their village manager.

We will do everything we can to help all our residents stay at home, including delivering anything needed. We have our ready to eat meals available at reception.

All village activities, including Triple A, morning and afternoon teas and Happy Hours, are suspended for the moment. Our hair and beauty salons are closed.

We have put a security team back on the gates, and deliveries can be dropped there.

While we do not know how long the lockdown will last, we are working on plans to re-introduce our Happy Hour in a Bag and other grocery delivery services next week if necessary.

Thanks - and please keep in touch

Well, here we go again!

We know that lockdown is hard.

The good news is that we now know a lot more about COVID-19 than we did before.

The way to beat COVID-19 is to break the chain of transmission by following the rules.

We know everyone’s situation is different, and if you have any questions about any challenges you or a family member is facing, please talk to your village manager.

If you are concerned for the welfare of any of our residents, or you think they could do with a friendly call or visit from a member of our team, please do not hesitate to get in touch with either your village manager or our support team on residentsupport@rymanhealthcare.com

For more general inquiries you can call 0800 588 22 or email residentsupport@rymanhealthcare.com

Stay safe and thanks once again for your time.


Gordon MacLeod


Cheyne Chalmers

COVID-19 symptoms

We know you’ve probably seen this before, but a reminder that the symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • conjunctivitis

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

Keeping safe

Our best defence against COVID-19, is personal hygiene, including regular and thorough hand washing.

Viruses such as COVID-19 and the flu are easily spread by close contact with people who have symptoms. You may also get infected if you touch surfaces or objects with droplets and then touch your mouth, nose or eyes.

That’s why it’s important to use good hand hygiene, practise physical distancing if you don’t know someone and stay home if you’re unwell.

This includes regularly washing and drying your hands and coughing or sneezing into a disposable tissue or into your elbow.


About Ryman Healthcare:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 39 retirement villages in New Zealand and Australia. Ryman villages are home to 12,000 residents, and the company employs more than 6,000 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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