Ryman Community News

Covid-19

Ryman Healthcare COVID Traffic lights Orange

Written by Ryman Healthcare
on January 01, 2022

Dear residents and families,

From 11.59pm on Thursday December 30, all regions other than Northland will move to the ORANGE category in the COVID-19 protection framework.

This is great news and does not mean a huge amount of change, but we wanted to take a minute to outline exactly what you can expect at our villages for vaccinated and non-vaccinated people.

For Care Centre Residents:

Visitors are welcome at all our care centres. You are welcome to take a care resident out for home visits or functions – just let the team know your plans.

The resident may be required to have a Rapid Antigen Test on return as a precaution.

Please book your visits at Ryman Care Centre Booking System or by calling reception at the village. Visiting hours from 10am to 7pm Monday to Friday, and 10am to 5pm on weekends and public holidays.

We have increased the number of booking times available in preparation for the busy time ahead.

Visits are still restricted to half an hour, but you can book as little as 60 minutes in advance for those last-minute visits.

Palliative and compassionate visits can be for longer – just talk to your village team.

Visitors from RED zone areas to our residents in care will be required to complete a Rapid Antigen Test before they can visit.

Vaccinated visitors will be required to check in as normal and scan the COVID-19 Tracer app, show My Vaccine Pass, and provide photo identification.

We are also requiring visitors, including school age children, to wear a mask for the duration of visits. Masks are provided.

If you are unvaccinated or accompanying a child under 12 years, please phone the village directly to organise a time to visit as we need to ensure the visiting room outside of the care centre is available for you.

If you have arrived in New Zealand within the last 14 days, please contact the village manager to discuss any specific requirements for your visit.

For residents living independently or in serviced apartments:

Our village centres, dining rooms and other facilities are open and residents/visitors will need to show a vaccination pass when requested. As outlined in the Government’s traffic light framework, access to these facilities is limited to vaccinated people only.

Our usual activities programmes and events are on, including happy hours and morning teas. Mask wearing is essential except for when eating and drinking.

Thanks, and Happy New Year!

It is good news to be orange – and just in time for New Year.

Thanks again for all your support and patience during what has been an eventful year.

If you have any questions, please don’t hesitate to talk to your village team directly. For less urgent inquiries please contact residentsupport@rymanhealthcare.com


cheyne-chalmers

Cheyne Chalmers
Chief Operations Officer


 

Handy information:

Traffic lights at Ryman:

Click on here for a guide to the current rules.

My Vaccine Pass

Vaccine passes can be downloaded by going to www.mycovidrecord.health.nz and requesting your pass to be emailed to you.

You can then save this pass to your phone or computer or you can print out a physical copy.

If you do not have a smartphone or access to a computer, you can call 0800 222 478 to request that your ‘My Vaccine Pass’ is mailed out to you. If you don’t know your National Health Index (NHI) number, you will be asked a few questions to confirm your identity, such as your name and date of birth. Otherwise, you can also find your NHI number on your prescription bottles or containers or by calling your doctor or health services provider.

A reminder of the COVID-19 symptoms:

If you have any of the following symptoms, please remember to stay home and contact your doctor or Healthline on 0800 358 5453 for advice and get a test if advised to do so.

Common symptoms of COVID-19 are like those found with illnesses such as a cold or influenza. You may have one or more of the following:

  • new or worsening cough
  • sneezing and runny nose
  • fever
  • temporary loss of smell or altered sense of taste
  • sore throat
  • shortness of breath

Less common symptoms of COVID-19 may include diarrhoea, headache, muscle aches, nausea, vomiting, malaise, chest pain, abdominal pain, joint pain or confusion/irritability. These almost always occur with one or more of the common symptoms.

For more information go to:

https://www.rymanhealthcare.co.nz/coronavirus-updates

https://covid19.govt.nz/

Visiting village centres

Capacity limits apply to accommodate 1-metre distancing rules

  • Visitors are required to have a vaccination pass to enter the village centre.
  • To assist with contact tracing, scan the QR code on the COVID tracer app.
  • Upon arrival, complete the entry declaration at reception/village entrance. Our team will also do a temperature check.
  • All visitors are required to wear a mask when inside the village and in all areas - no vented masks please.

Visiting care centres

  • To visit our care centres, you are required to book via our online booking system. Please note, there is a limit of two visitors per visit.
  • To assist with contact tracing, scan the QR code on the COVID tracer app.
  • Upon arrival, complete the entry declaration at reception/village entrance. Our team will also complete a temperature check.
  • All visitors are required to wear a mask in our care centres – no vented masks please.

Visits by unvaccinated people and children under 12 are permitted. However, you will be required to book in advance and wear PPE. These visits will take place in a designated area away from the care centre.

Visiting apartment and townhouse residents

No restrictions to visiting apartments or townhouses, if you need to walk through the village centre you will be asked to sign in. Proof of vaccination is not required, as long as you just visiting the apartment and not stopping at any of the shared communal spaces, such as the café or entering the care centre.

Visiting serviced apartment residents

No restrictions to visiting serviced apartments, if you need to walk through the village centre you will be asked to sign in. Proof of vaccination is not required, as long as you just visiting the apartment and not stopping at any of the shared communal spaces, such as the café or entering the care centre.

About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 43 retirement villages in New Zealand and Australia which are home to more than 12,750 residents and the company employs 6,300 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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