Ryman Community News

Covid-19 Auckland

Ryman Healthcare COVID Auckland update - 9 November

Written by Ryman Healthcare
on November 09, 2021

Dear residents and family members,

The Government has announced that the Auckland region will move to a further step down of restrictions from 11.59pm today, Tuesday 9 November.

This means larger gatherings can now take place and more retail outlets will open up. Please see below for more details about how this applies to our villages.

Just a note before we move onto the updates, we encourage you to get in touch if you need any help, no matter how big or small the issue.

And if you, or someone you know, needs counselling, you are welcome to call our OCP service on 0800 377 990.

Alert Level 3, Phase 2: The key points

Care centre residents

Our village care centres remain closed to visitors. The only exceptions are visits on compassionate grounds, visits by our village residents to their spouses in our care centres and visits to residents in end-of-life or palliative care. If you wish to arrange a visit under these circumstances, don’t hesitate to get in touch.

Visitors will need to be vaccinated to visit in the care centre, we will work with you to arrange this safely.

We will recommence van outings but with residents remaining in the van while we are at Alert Level 3.

Serviced Apartment residents

Our serviced apartments also remain closed to visitors. However, we are happy to arrange visits by exception on compassionate grounds. If you wish to arrange a visit under these circumstances, don’t hesitate to get in touch.

Visitors will need to be vaccinated to visit in the serviced apartments, we will work with you to arrange this safely.

Also, serviced apartment residents will now be able to meet with family or friends outdoors, either in the village grounds or off site in a park etc without the requirement to self-isolate upon return. The same will apply for any visits off site to appointments or shopping trips.

Van outings will be reintroduced and will include shopping trips in small groups. We would rather you allow us to support you in any trips to the supermarket rather than heading out on your own. The Student Volunteer Army are also still available.

Residents who are leaving the village are advised to wear an N95 mask and these can be collected from Reception.

The village library will reopen for serviced apartment residents in the mornings only and solely for choosing or returning books.

Serviced apartment happy hours will restart next week, these may be run at a different time than usual to ensure we maintain the social distancing rules. Our team will let you know when your happy hour will be.

Independent Apartment and Townhouse residents

As part of the new freedoms, residents will be able to meet in groups of 25 in an outdoor setting with multiple household bubbles. You are welcome to meet with family or friends outside of the village or in the village grounds if appropriate. We will do our best to provide socially distanced spaces where possible.

With the lowering of restrictions, there will be more opportunities to visit retail outlets and community facilities such as libraries. Van outings including for shopping trips will recommence, (times may vary). Mask wearing and social distancing should still be carefully adhered to.

Residents who are leaving the village are advised to wear an N95 mask and these can be collected from Reception.

Over the next day or so, we will be removing security from the village gates at most of our villages. Relatives can deliver directly to residents or are still welcome to drop any essential supplies to our reception area – and we will make sure they are delivered. Please label them clearly so our team can get them to their rightful owners.

Happy Hour in a bag will continue for now. We encourage you to get together with others (up to 25 people) outside on a fine day.

The village library will reopen for townhouse and independent apartment residents in the afternoons only and solely for choosing or returning books.

Staying safe

We understand you will all be feeling frustrated with these ongoing Government restrictions affecting your ability to use village amenities. We are working hard to bring you more amenities and services as the levels allow.

In the meantime, we would like to remind you of ways to keep yourself safe during this period of transition:

  • Being fully vaccinated is your best defence against serious illness
  • Wearing your mask properly when out and about
  • Scanning QR codes or manually recording your visit
  • Using good hand hygiene

We recommend you keep a diary of dates and times and the people you meet and we ask you to please let us know if you are contacted by family or the Ministry of Health reporting a COVID exposure risk.

Please feel free to ask our village team to clarify anything that is not clear.

Thanks for all your cooperation and support for our teams.

cheyne-chalmers

Cheyne Chalmers
Chief Operations Officer


 

COVID-19 symptoms

Symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell and taste
  • conjunctivitis
  • muscle aches
  • headaches

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:

https://www.rymanhealthcare.co.nz/coronavirus-updates

https://covid19.govt.nz/

For more information about locations of interest go to:

https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-health-advice-public/contact-tracing-covid-19/covid-19-contact-tracing-locations-interest

 

About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 43 retirement villages in New Zealand and Australia which are home to more than 12,750 residents and the company employs 6,300 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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