Ryman Community News


Ryman Healthcare COVID Auckland update - 6 September

Written by Ryman Healthcare
on September 06, 2021

Dear residents and family members,

The Government has announced today that we’re staying at Level 4 for the time being, with a review on Monday September 13. No surprises there, but the numbers are tracking in the right direction.

We have the usual deliveries and Happy Hour in a Bag lined up for our residents this week, plus a whole load of events lined upto keep everyone happy and entertained.

We’re delighted to reveal this includes a quiz with Shaun Wallace from The Chase. So read on!

Alert Level 4: The key points

Just a reminder of the current situation in Auckland.

All our villages are closed to visitors and everyone is being encouraged to remain in their household bubbles and to practice social distancing.

The only exception is visits to residents in end-of-life or palliative care. If you wish to arrange a visit under these circumstances, don’t hesitate to get in touch.

Relatives can drop any essential supplies to our village gates – and we will make sure they are delivered. Please label them clearly so our team can get them to their rightful owners.

Our teams are keeping our residents safe and entertained, and Zoom calls are available as an extra option for families to keep in touch.

Please, if you have any COVID-19 symptoms, have a test.

Social distancing and masks

At Alert Level 4, residents are required to maintain social distance from other people not in a household bubble.

Residents are also required to wear a face mask when outside of home – that means anywhere out in the village - and to ensure it is on correctly, covering the mouth and nose.

Hospital visits and returns

Auckland has COVID-19 positive cases being cared for in North Shore, Middlemore, and Auckland City hospitals.

We have decided to take an extra cautious approach and regard these hospitals as having a high risk than other places in New Zealand right now. For residents this means:

  • All care centre residents who attend an urgent appointment ent visit or stay in hospital will require the FULL 14-day isolation upon return and COVID tests at day 5 and day 12.
  • All Serviced Apartment who attend an urgent appointment, Emergency Department visit or stay in hospital will require the FULL 14-day isolation upon return and COVID tests at day 5 and 12.
  • All independent residents who attend an urgent appointment, Emergency Department visit or stay in hospital will be asked to self-isolate in their apartments/town houses for 14 days.

Any residents asked to isolate are still able to go for fresh air and exercise as long as they wear a mask and maintain social distance.

Edmund Hillary clarification

It has come to our attention that some confusion has arisen as a result of a story reported in today’s New Zealand Herald about a positive COVID-19 case identified at Middlemore Hospital.

The patient was admitted to a ward in the Edmund Hillary Block at Middlemore Hospital and later tested positive.

This is a public hospital block and separate to Ryman Healthcare and the care centre at Edmund Hillary Retirement Village.

What’s on this week

Our serviced apartment and independent residents will receive their usual milk, bread and bikkie deliveries.

We have also arranged for some special entertainment via Zoom. Remember to check out the link https://www.rymanhealthcare.co.nz/coronavirus-updates/zoom-how-to on ‘How to Zoom’ if you need help with access.


Are you brain savvy? Join a free Alzheimers New Zealand seminar at 6pm on Tuesday September 7 to learn everything you need to know about ways to keep your brain healthy. September is World Alzheimers month and this seminar features leading researchers, including Dr Ngaire Kerse and Sir Richard Faull.


On Wednesday September 8 at 10.30am share a chat with celebrity chef Simon Gault. Simon Gault – The man behind the apron – will include a chat about his career – all the highs and lows and the bits in between.


All will be revealed on Thursday September 9 at 3pm in the finale of the of the Ryman COVID Cupboard Challenge.

Join Celebrity Chef Brett McGregor as he cooks the winning recipe chosen from resident entries in a live Zoom cook show.


On Friday September 10 at 4pm Shaun Wallace from The Chase will be your host for our Happy Hour quiz.

Do you think you have what it takes to beat The Chaser?

Shaun will also answer your questions after the quiz.

The quiz is over Zoom, and there are some extra logistics required to take part in the online competition.

The Student Volunteer Army Service

The Student Volunteer Army (SVA) has set up a priority grocery delivery service for Ryman residents.

Payment is via credit or debit card using a secure system.

A volunteer will physically shop for you from the nearest New World supermarket and deliver to your village, contact-free.

Ryman residents will receive priority delivery, usually the following day provided they order by 4pm by calling 0800 005 902 or by going online at www.shop.sva.org.nz

Just let them know you are from a Ryman village or select Ryman Healthcare Village Resident or Staff in the online menu and they will deliver for a $3 charge to cover the cost of bags.

Online shopping

We expect that most residents will have essential supplies of medications and food – or have arranged orders for delivery.

If you or your family want to know how to go about ordering supplies online – we have this resource on our webpage that covers all the options.


It includes a simple and useful tutorial on how to order through Countdown. https://rise.articulate.com/share/O67vmAWNH5fRM0rfaVmKl5YvVlHkQ-Sz#/

In addition selected New World supermarkets offer online shopping.


In the meantime, if anyone has an URGENT need for support to arrange essential supplies, please don’t hesitate to contact the village team.

Resources to keep everyone healthy, busy, and safe

If you need counselling, or you are worried about someone who might be struggling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident or relative and where you are based.

There are a whole lot of resources available for you online, including Triple A classes, guides to making Zoom calls, and plenty of interesting games, reading, and watching material.

The links are below. On some pages you need to scroll down to see all the links. Take your time and look around.

Triple A at home: https://www.rymanhealthcare.co.nz/lifestyle/health-and-wellbeing/triple-a-home-exercises

How to Zoom: https://www.rymanhealthcare.co.nz/coronavirus-updates/zoom-how-to

Games: https://www.rymanhealthcare.co.nz/lifestyle/technology-and-entertainment/online-activities-and-games

Thanks once again

It feels like we are making good progress as the number of community cases continuing to show encouraging signs.

We can all play our part by following the rules – and in particular - wearing masks correctly when outside.

A special thanks once again to all our teams – we could not do it without their care and professionalism. They are simply amazing!

We will be in touch if anything changes, but in the meantime, have a great week.


Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operations Officer


COVID-19 symptoms

Symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell and taste
  • conjunctivitis
  • muscle aches
  • headaches

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:



For information about locations of interest go to:



About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 45 retirement villages in New Zealand and Australia which are home to more than 13,200 residents and the company employs 6,700 team members.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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