Ryman Community News


Ryman Healthcare COVID-19 update | 13 March 2020

Written by David King
on March 13, 2020

Stopping the spread of COVID-19

We’d like to thank you for your cooperation as we take extra precautions against COVID-19. We appreciate your help.

We are still unaware of anyone in the Ryman community who has been affected by COVID-19.

We have introduced new check-in, temperature check and declaration process at village receptions. Thanks to everyone for their patience during this process which is there to help keep COVID-19 out.

We are also asking that any visitors to our New Zealand villages, who have travelled from Australia recently, refrain from visiting our villages.

We have a four-phase plan for dealing with COVID-19:

Phase 1 (current phase): Keep it out: We are doing everything possible to keep any COVID-19 out of our villages, and we are in this phase right now. 

Phase 2: Stamp it out: Where there are cases in the community, and we get one COVID-19 infection. We will use infection control measures to contain it and stamp it out as fast as possible to prevent further spread. This will involve quarantining areas of the village where the infection is, and isolating any residents who have had contact.

Phase 3: Manage it: If COVID-19 becomes widespread in the community and we have multiple infections in a village, we will move to a management phase, using our infection control measures to eradicate the virus and prevent further spread. This will involve quarantining entire villages.

Phase 4: Recovery: Lifting quarantine restrictions and helping people to recover.

How to self-isolate

We may have to require residents who live independently to self-isolate, and we have plans in place to support them and look after their wellbeing during this period.

Self-isolation means staying away from situations where you could infect other people.

This means any situation where you may come in close contact with others (face to face contact closer than 1 metre for more than 15 minutes), such as shared meals or events with other residents, social gatherings, club meetings, movie screenings or church gatherings.


  • You think you have been exposed to the COVID-19 virus.
  • You have a fever or are unwell with any flu or cold symptoms.

For people returning from overseas, we ask you to consider staying away from our villages or you isolate yourself in your home if:

  • You have been in, or transited through, any countries with confirmed COVID-19 cases in the past 14 days. This includes travel from Australia to New Zealand.
  • You have had family or friends staying from countries with confirmed COVID-19 cases within the past 14 days.
  • Anyone living in your household becomes ill with flu-like symptoms and they have been in areas affected by COVID-19.
  • You have any signs of illness. This is especially important during the months ahead during the normal flu season.

How COVID-19 spreads

Transmission of COVID-19 is considered to occur primarily through respiratory droplets and secretions. The virus is most likely to spread from person-to-person through:

  • direct contact with a person while they are infectious.
  • contact with droplets when a person with a confirmed infection coughs or sneezes.
  • touching objects or surfaces that were contaminated by droplets (like those from a cough or sneeze) from a person with a confirmed infection and then touching your mouth or face.


COVID-19 symptoms include fever, followed by a dry cough, and sometimes difficulty breathing. Symptoms are like a range of other illnesses such as influenza and does not necessarily mean that you have COVID-19. Difficulty in breathing is a possible sign of pneumonia and requires immediate medical attention.

To stop the spread of COVID-19 we ask you to:

  • Practice good hand hygiene – that is, washing hands regularly with soap and water, or cleansing with hand sanitiser.
  • Cough or sneeze into tissues or elbows.
  • Avoid shaking hands or unnecessary contact.

The situation is evolving, and we will continue to review our plans and the measures we need to take at a village level in the event of further virus spread in the community.

Please get in touch with your village manager if you have any questions.


Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operations Officer







For more information you can access these websites online:

New Zealand Ministry of Health website:


Australian Department of Health website:


For queries contact 0800 588 222 (New Zealand) or 1800 288 299 (Australia) or email humanresources@rymanhealthcare.com

About Ryman Healthcare:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 36 retirement villages in New Zealand and Australia. Ryman villages are home to 11,600 residents, and the company employs more than 6,000 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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