Ryman Community News


Ryman Healthcare COVID update - 13 September

Written by Ryman Healthcare
on September 13, 2021

Dear residents and family members,

One week at Delta Alert Level 2 down!

We’ve had a great week, with everyone adjusting well to the new Alert Level 2 requirements. Thanks for your patience as we have worked through the new changes which have provided us with some new logistical challenges.

We will remain at this level until 11.59pm on Tuesday September 21, with a review the day before on September 20.

This is a reminder of what’s in place for our villages and what’s ahead this week.

Alert Level 2: The key points

Our village care centres are open for visits again. Visitors to residents in care are required to complete the usual check in procedure, have a temperature check and wear a mask, and visits are limited to two people at a time.

Visitors to our serviced apartment residents are also required to check in, have a temperature check and wear a mask.

This is because our serviced apartments are positioned close to our care centres and many serviced apartment residents receive care services from our team.

Village centre activities

We can resume village centre activities but under the new Alert Level 2 rules these must be restricted to 50 people at each event and masks will be required.

All our village amenities are available again and our village teams will manage the numbers who attend any event.

The most common query we are getting is around mask wearing. The requirements for masks for our serviced apartments and independent residents are:

  • Residents are encouraged to wear masks when inside the building in any public or communal spaces – ie: our village centres.
  • However, masks can be removed for eating, drinking and exercise. So you can take your mask off for Triple A and when eating or drinking.
  • You are encouraged to wear a mask when you are outside your home, when you cannot maintain a 2m distance from others.

Compulsory check-ins and masks

The Government has introduced mandatory scanning or check-ins in New Zealand so that everyone’s movements can be easily traced in case of a COVID-19 outbreak.

This means everyone must check in when they enter our village centres either by using the Tracer App or manually.

Residents must also check-in when visiting other places outside the village, including public venues such as restaurants. Don’t panic if you do not have a smart phone – businesses are required to provide forms to do this manually.

It may be a good idea to keep a personal diary of where you have been and when, including who has visited in your village home.

What’s on this week

COVID-19 has been the challenge of a lifetime for most of us so our focus this week is on wellbeing with two exciting speakers lined up for you. We’ve also got special online Happy Hour entertainment with Two’s Company if you want to tune in and your village teams will be in touch about Happy Hour arrangements this week.


Dr Denise Quinlan will hold a workshop on resilience and wellbeing at 10.30am on Zoom on Wednesday September 15. Dr Quinlan is an expert on coping during difficult times and she’ll share a whole lot of practical tools to look after your wellbeing.


Residents are in for a treat with an introduction to meditation from Zac Parish at 11am on Thursday, September 16.

Meditation is a proven method of reducing stress, increasing calmness, and even promoting happiness. So join Zac to feel happy!


Your hosts for Happy Hour at 3.30pm on Friday September 17 are Two’s Company. Our ever-popular duo of Peter and Jacquie Faulkner will keep you entertained with live music from blues, to jazz and even opera.

Resources to keep everyone healthy, busy, and safe

If you need counselling, or you are worried about someone who might be struggling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident or relative and where you are based.

There are a whole lot of resources available for online, including Triple A classes, guides to making Zoom calls, and plenty of interesting games, reading, and watching material.

The links are below. On some pages you need to scroll down to see all the links. Take your time and look around.

Triple A at home: https://www.rymanhealthcare.co.nz/lifestyle/health-and-wellbeing/triple-a-home-exercises

Games: https://www.rymanhealthcare.co.nz/lifestyle/technology-and-entertainment/online-activities-and-games

New Group CEO for Ryman

The board of Ryman has announced Richard Umbers will take over as Group Chief Executive of Ryman Healthcare on October 25.

Richard is a highly experienced leader with a background in running large international businesses.

Most recently, Richard was a Divisional Director for supermarket retailer Kaufland, and before that he was CEO and Managing Director of Myer in Australia.

He also held senior roles at Woolworths in Australia and was Managing Director of Progressive Enterprises in New Zealand (the company behind Countdown supermarkets).

Richard will be a great fit for Ryman and that his values are nicely aligned to the things that are important to us as an organisation – caring for our older people like family, while achieving success with purpose.

Thanks once again

It looks like we will be in Alert Level 2 for a little while longer, but we are making good progress, and the growing number of vaccinations in the wider community is also encouraging.

We are delighted that the response from everyone in our community has been so positive – more than 96% of our residents are vaccinated and more than 95% of our team have taken part in the programme.

We can all play our part by following the rules – and in particular - wearing masks correctly when outside.

We will be in touch if anything changes, but in the meantime, have a great week.


Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operations Officer


COVID-19 symptoms

Symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell and taste
  • conjunctivitis
  • muscle aches
  • headaches

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

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About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 43 retirement villages in New Zealand and Australia which are home to more than 12,750 residents and the company employs 6,300 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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