Ryman Community News


Ryman Healthcare COVID update - 11 October

Written by Ryman Healthcare
on October 11, 2021

Dear residents and family members,

There were no major surprises in today’s announcement, with transmission of Delta continuing so existing precautions remain in place.

So life continues as normal at Level 2 for the time being, with a review as usual next Monday. Of course, if anything changes in the meantime we will be in touch as soon as we can.

This week we’ve got our usual events including a guide to ageing from Senior New Zealander of the year Dr Doug Wilson, sailor Peter Lester and a favourite speaker – the one and only Suzanne Paul - makes a triumphant return.

Last week’s changes

We made some key changes last week around non-vaccinated visitors to our care residents, and we’ve had overwhelming support for this.

The change meant that visitors to our care centres who have not been vaccinated are required to take additional precautions.

This change was a decision not taken lightly, but the acceleration of Delta cases we have seen over the past week demonstrates that it is a necessary one.

While we have had a large amount of positive feedback, some members of our teams have been on the end of some unfair criticism.

We’re disappointed that they have had to bear the brunt of this, and we’d ask that you contact us directly if you disagree with our decisions.

You can contact us by replying to this email directly, or by emailing residentsupport@rymanhealthcare.com.

If you would prefer to talk to someone please call 0800 588 222, and we will get someone to talk to you.

Here’s a reminder of the measures we have in place:

Arrangements for non-vaccinated visitors to our care residents

As an extra safeguard against the Delta variant, we require anyone who is unvaccinated who wishes to visit their loved ones in our care centres to contact the Village Manager so a suitable COVID-safe visit can be arranged.

This will include:

  • The visit occurring in a dedicated and separate space outside of the care centre
  • Our team providing full PPE for the visitor to wear
  • Shortened visits only, and
  • Our team cleaning the visiting area between visits.

We also respectfully request that people do not bring in under 12s to the care centre until we start to see the number of vaccinations in the general population increase.

If you are visiting a resident in palliative care, we will work with you to allow this to happen. Once again, please talk to the Village Manager.

Please be aware that you may be asked for evidence of vaccination when making your entry declaration.

This is a high risk time for us while we wait for better vaccination rates in the community but we want to assure you that we will make every effort to provide a COVID-safe visit while we continue to look for ways to keep our residents safe.

Otherwise, for anyone who is vaccinated who wishes to visit a resident in care, the process remains unchanged. This includes having a temperature check and wearing a mask, with visits limited to two people at a time.

Visitors to our serviced apartment residents are also required to check in, have a temperature check and wear a mask.

This is because our serviced apartments are positioned close to our care centres and many serviced apartment residents receive care services from our team.

Mask wearing

The most common query we are getting is around mask wearing. The requirements for masks for our serviced apartments and independent residents are:

  • Residents are asked to wear masks when inside the building in any public or communal spaces – ie: our village centres.
  • However, masks can be removed for eating, drinking and exercise. So you can take your mask off for Triple A and when eating or drinking.
  • You are encouraged to wear a mask when you are outside your home, when you cannot maintain a 2m distance from others.

Compulsory check-ins

The Government has introduced mandatory scanning or check-ins in New Zealand so that everyone’s movements can be easily traced in case of a COVID-19 outbreak.

This means everyone must check in when they enter our village centres either by using the Tracer App or manually.

Residents must also check-in when visiting other places outside the village, including public venues such as restaurants. Don’t panic if you do not have a smart phone – businesses are required to provide forms to do this manually.

It may be a good idea to keep a personal diary of where you have been and when, including who has visited in your village home.

What’s on this week

We have three exciting events lined up for you this week on Zoom.


On Tuesday October 12 at 2pm we have an Ageing for Beginners webinar with our very own columnist and podcaster Dr Doug Wilson.

Dr Doug was voted Senior New Zealander of the Year 2021 and used this new platform to remind everyone that old people most definitely are not ‘past it’.


Join us on Wednesday October 13 at 10.30am for a morning with Suzanne Paul who makes a return appearance.

We’re delighted to welcome Suzanne back after her somewhat dramatic exit last time and we’re sure she will update us all with her customary good humour and sparkle.


On Thursday October 14 at 3pm we have Professional Sailing Extraordinaire presented by Peter Lester.

The champion sailor and broadcaster will draw upon his incredible career, which included competing in the Americas Cup three times, for this captivating session.

Resources to keep everyone healthy, busy, and safe

If you need counselling, or you are worried about someone who might be struggling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident or relative and where you are based.

There are a whole lot of resources available for online, including Triple A classes, guides to making Zoom calls, and plenty of interesting games, reading, and watching material.

The links are below. On some pages you need to scroll down to see all the links. Take your time and look around.

Triple A at home: https://www.rymanhealthcare.co.nz/lifestyle/health-and-wellbeing/triple-a-home-exercises

Games: https://www.rymanhealthcare.co.nz/lifestyle/technology-and-entertainment/online-activities-and-games

Thanks once again

It looks like we will be in Alert Level 2 for a little while longer, but we are making good progress, and the growing number of vaccinations in the wider community is also encouraging. Progress continues to be good and more than 96% of our residents and staff have been vaccinated and we’d love it if you can encourage everyone else to do the same on Super Saturday!

We will be in touch if anything changes, but in the meantime, have a great week.


Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operations Officer


COVID-19 symptoms

Symptoms to watch out for include:

  • Sore throat
  • Headache
  • New cough
  • Abdominal pain
  • Fever/chills
  • Loss of taste and smell
  • Body aches/sore muscles
  • Runny nose/sneezing
  • Breathlessness
  • Diarrhoea
  • Fatigue
  • A high temperature (at least 37.5˚C)

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:



For information about locations of interest go to:



About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 43 retirement villages in New Zealand and Australia which are home to more than 12,750 residents and the company employs 6,300 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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