If you are an independent resident, please talk to your Resident Experience Team to request a user account. You will need a valid email address.

Currently, the myRyman App is only available to independent residents living in Ryman Healthcare villages.

No, not at all. You will still receive a printed calendar and village updates via flyers or email, and you can continue to use the paper sheets to book events.

No, none at all!

Please provide feedback to your village Resident Experience Team.

iPhone (iOS 15 +)

iPad (iOS 15 +)

Android Phone (OS7+)

Android Tablet (OS7+)

No unfortunately you can only install the myRyman app on the following devices; iPad, Android Tablet, iPhone, Android Phone.

For Apple devices you need iOS15 or above.

For Android devices you need OS7 or above.

Tap to open the Google Play Store app on your device
Tap the profile icon on the top right
Tap on Manage apps & device. Apps with an update available are labeled 'Update available'
Tap Update

Tap on the App Store icon to open the App Store

Tap the profile icon at the top right

Scroll to see pending updates and release notes

Tap Update next to the Ryman Resident App. (Or you can tap Update All)

You don't need to log out of the myRyman app, unless you are using a shared device and don't want someone else to access your account. If you do log out, you will need to provide your user name and password to sign back in.

No. When you log into the myRyman app, you'll remain logged in for 90 days even with no activity.

You will usually remain logged in to the myRyman app so will rarely be asked for your password.
However, if you are prompted to enter your password when opening the myRyman app and can't remember it, please follow these instructions to reset your password:
1.    Open the myRyman Resident App
2.    Click on ‘Forgot your password’ under the sign in button
3.    Enter the email that’s linked to your account
4.    Click on Send Code
5.    Open your emails and you will receive an email from ‘Microsoft on behalf of Ryman Healthcare - B2C’ with a 6-digit code. If you don’t receive it, please check your spam or junk folder.
6.    Open the myRyman Resident App and enter the 6-digit code and click on Confirm code
7.    You will be asked to create a new password. This needs to be at least 12 characters long, and can consist of letters, or any combination of characters. We suggest you try using a memorable name, place or phrase. 
8.    Enter your new password.  
9.    Confirm your new password by entering it again.
10.    Click Continue to login.
If you don’t receive an email or have any problems resetting your password, please see your Resident Experience Team and they’ll be able to assist you.

Please contact your Resident Experience Team to get this fixed.

Yes, if you have downloaded the myRyman app using your user name and password onto all your devices, then you will see the same content, including your saved events, on each device.

Yes, you are be able to book activities from myRyman app by going to the event description and tapping the ‘book’ button. If an event is fully booked, or if the booking deadline has passed, you can also join a waitlist. If a space becomes available, your Resident Experience Team will contact residents on the waitlist to see if they are still interested in attending. If you live with a spouse or partner, you will also have the option to book or join a waitlist for the two of you, or on behalf of them.  

AU: You cannot pay for activities directly through the app, please see your Resident Experience Team to arrange a time to pay.
NZ: You can choose to pay for activities through the app and add the cost to your monthly invoice. You are unable to pay with a debit or credit card through the app.

You will usually remain logged in to the myRyman app so will rarely be asked for your password.

However, if you are prompted to enter your password when opening the myRyman app and can't remember it, please follow these instructions to reset your password:
1.    Open the myRyman Resident App
2.    Click on ‘Forgot your password’ under the sign in button
3.    Enter the email that’s linked to your account
4.    Click on Send Code
5.    Open your emails and you will receive an email from ‘Microsoft on behalf of Ryman Healthcare - B2C’ with a 6-digit code. If you don’t receive it, please check your spam or junk folder.
6.    Open the myRyman Resident App and enter the 6-digit code and click on Confirm code
7.    You will be asked to create a new password. This needs to be at least 12 characters long, and can consist of letters, or any combination of characters. We suggest you try using a memorable name, place or phrase. 
8.    Enter your new password.  
9.    Confirm your new password by entering it again.
10.    Click Continue to login.

If you don’t receive an email or have any problems resetting your password, please see your Resident Experience Team and they’ll be able to assist you.

Check you have a Wi-Fi connection. Check the spelling and try again, and scroll further down the search results. If you still can't find it, you may need to ask your Resident Experience Team to help you check your settings.

On your iPhone or iPad, go to Settings. Under your profile image and name, you should see the email address that is used for your Apple ID.

If you cannot remember your Apple ID password, you can tap on the ‘Forgot Apple ID?’ link when trying to download the app from the App Store. Or to reset it from within Settings, tap on ‘Password & Security’, then on ‘Change Password’.

Please contact your village Resident Experience Team for support.

 Go to:   

 Android Tablet Settings > System > About > Android Version (must be OS7 or above)   

 

If lower than OS7; try updating the software version:    

Android Settings > System > About > Software Updates  

On your iPad or iPhone, go to:  

Settings > General > About > Software Version (must be iOS15 or above)   

 

If lower than iOS15; try updating the software version:   

Settings > General > Software Update  

1. Open your phone or tablet's Settings app.
2. Tap Notifications App settings.
3. Under "Most recent," find apps that recently sent you notifications.
  • To find more apps, in the dropdown menu, tap All apps.
4. Tap the app.
5. Turn the app's notifications on or off.
  • You can turn off all notifications for a listed app.
  • To pick specific categories of notifications, tap the app's name.

Tips:
• If you don't see "Recently sent," you're using an older Android version. Instead, tap App notifications and tap an app. You can turn notifications, notification dots, and notification categories on or off.
• Settings can vary by phone. For more help, reach out to your Resident Experience Team or contact your device manufacturer.

1. Go to Settings
2. Scroll down to Ryman app
3. Tap the logo
4. Tap Notifications
5. Slide the Allow Notifications bar across to green

Tip: Settings can vary by phone. For more help, reach out to your Resident Experience Team or contact your device manufacturer.

This is because when we make improvements to the myRyman app, the updates apply these improvements to the myRyman app on your device. You can set your myRyman app to auto-update, or you can do it manually. Please contact your village Resident Experience Team for support if you are unsure how to do this.