Most Ryman residents purchase phone services directly from external telecommunications providers. In those cases, your phone company will inform you about their processes for vulnerable consumers. You can either check their website or contact their customer service team.
The process below applies only to independent residents who have the option to pay Ryman for their phone service, however, our emergency procedures and systems apply to all village occupants as communicated with residents through training sessions.
If your phone line is supplied by Ryman via fibre or fixed wireless technology, it may not work during a power outage. This means you may not be able to call 111 in an emergency. Additionally, devices like cordless phones or medical alarms without a battery backup may also stop functioning during a power cut.
To protect yourself, you can:
- Ensure you are familiar with Ryman’s call-bell system (which does have a battery back-up) and emergency-response procedures in the village – staff will provide assistance and monitoring as required.
- Keep a charged mobile phone available as a backup means of contacting 111.
- Consider purchasing a portable power bank for your mobile phone.
If you have a medical alarm supplied by an external provider, please check with your provider to ensure it works reliably during power outages.