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Covid-19 Hero Image-1920x500

Covid-19 Information


Last updated 6 July 2022

Ryman villages have been managing COVID-positive cases amongst team members and residents. We are taking great care of our people and reducing risk by maintaining strong safety protocols.

We want to do everything we can to keep our residents and our teams safe. All our team members are vaccinated, we have full infection control plans in place, and we have plenty of supplies including Rapid Antigen Tests. Each team member returns a negative RAT prior to starting work.

Most importantly, we have a superb team committed to our residents, and we appreciate what they do.

Care centres

Our care centres are open for visits from 10am to 5pm each day. Please restrict your visitor numbers to two people at a time, and your visits to 30 minutes.

At times there may be visitor restrictions in place, but your village team will let you know directly if this is the case.

Village centres

Our village centres are open and activities for residents continue. We ask that all residents and visitors wear masks at all times. It is our intention to keep life as normal as possible for our serviced apartment and independent residents and we will only close our village centres if absolutely necessary. Your village manager will be in touch directly if this happens.

Contact information

Our village teams are the first port of call with any urgent questions. For less urgent inquiries please contact residentsupport@rymanhealthcare.com

COVID-19 symptoms:

Common symptoms of Omicron COVID-19 are like those found with a cold or influenza. Even very mild symptoms can indicate COVID. You may have one or more of the following:

  • sore throat
  • sneezing
  • runny nose
  • new or worsening cough
  • fever
  • shortness of breath

Less common symptoms of COVID-19 may include diarrhoea, headache, muscle aches, nausea, vomiting, malaise, chest pain, abdominal pain, joint pain or confusion/irritability. These almost always occur with one or more of the common symptoms.

If you have any of the following symptoms, please remember to stay home and contact your doctor or Healthline on 0800 358 5453 for advice and get a test if advised to do so.

Key points / FAQs

From February 25 only people who have tested positive for COVID-19, and their household contacts, are required to self-isolate at home.

All other contacts do not have to self-isolate but are asked to monitor their symptoms.

However, with the rapid spread of COVID-19 in the community, we encourage you to stay home and monitor for symptoms if you know you are a close contact.

While you may no longer be required to self-isolate as a non-household close contact, we ask that you do the right thing by your village neighbours, family and friends and play it safe.

We know that visits are important for everyone’s wellbeing, and there will be many happy family reunions.

We encourage you to think carefully about visiting our care centres and serviced apartments as Omicron remains a significant risk. Visitor requirements and restrictions may change at short notice to protect our most vulnerable residents. We will communicate locally when this happens. Thank you for showing kindness and patience to our team during these times.

If you are unwell at all or think you have had contact with a COVID-19 case, always postpone your visit. If you have recovered from COVID, please wait for at least 10 days and be symptom-free for 72 hours before visiting.

Our borders are gradually opening to international travellers. They no longer have to self-isolate.

International visitors are welcome to visit residents.

We have full stocks of PPE, rapid antigen tests (RATs) and full contingency plans to cope in the weeks and months ahead.

Our staff and contractors are RAT testing, are wearing PPE, and we maintain very high vaccination rates amongst team members and residents.

Our aim is to keep everyone safe and entertained as we have throughout the pandemic over the past two years.

Our team know our residents in care well and their wellbeing is always paramount.

We have been through many weeks of lockdown under similar circumstances, so we have good strategies. You can definitely play your part in this by keeping in touch via phone or Zoom.

Each week, hundreds of our residents are logging on to our online Engage programme.

Residents can prepare by making sure they have plenty of day-to-day grocery supplies, as well as at least two weeks’ supply of medications, tucked aside.

We will look after any of our care residents who contract COVID-19. And we will provide all the support we can for independent or serviced apartment residents who need to self-isolate for any reason.

We have full plans in place for this. You can read the Government’s guidelines here.

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