Hilda Ross kindness award winner Melissa Gray pictured with the colleagues who nominated her.
From left to right: Lehanna Pio, Leanne Paekau, Melissa Gray and Angie Sidhu.
Melissa Gray treats everyone at Hilda Ross as family, and it is a formula that has won her a big legion of fans at the Hamilton retirement village.
Melissa, who has worked at the village since 2014, is a St John Ambulance volunteer so caring is second nature to her.
Her formula is simple – she regards every resident as if they were her own grandparent.
“I treat them like they’re my family – with respect and love and care. It means a lot to me that my colleagues have picked up on that.’’
She admits to shedding a few tears when she won the award. In fact she was surprised to win since she’d nominated someone else.
Melissa says that, like other staff at Hilda Ross, she likes to go the extra mile for residents.
“I like to pay a lot of attention to what they’re wearing and making sure they look nice. If they are used to wearing makeup and lipstick I help them with it so they feel dressed up.’’
She likes working in the team which she says is like one big family.
Her colleagues singled her out because of her family approach.
“She always goes beyond what is required of her’’ wrote one.
“Nothing is ever too much for her and she treats all residents as if they were her own grandmother."
“She is always helping out staff without waiting to be asked. She is awesome and a real inspiration for other staff around her.’’
Another said she not only went the extra mile for residents, but for staff as well.
“Her smile takes away all of our worries and she has a good rapport with all of us.’’