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Ryman News

Thursday, 29 November 2018

Stunning balcony garden gets silver

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NZ Flower & Garden Show accolade for Ryman

The Ryman Healthcare garden team is celebrating this week after winning a silver medal at the 2018 New Zealand Flower & Garden Show.

Rowena Jackson’s Linda Reid and Jane Mander’s Jason van der Hulst created the 3m x 4m balcony garden with the help of Logan Campbell gardener Ian Whyte and Christchurch-based Garden Support Shane Fairbairn.

The team said they were thrilled with the award and couldn’t wait to share the news with their families.

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“It’s awesome,” said Linda. “My daughter was thrilled for me and said ‘I’m really proud of you, Mum’. It made me quite emotional!”

The brief for the balcony garden took weeks in the planning, Linda said, with the aim being to include all those elements they knew were popular with Ryman residents.

“The residents as soon as they come in to the village they want their parsley, chives and mint, maybe a few tomatoes to pick, and lettuces, so we’ve got the edible garden in the trough there, next to the barbecue.

“And there’s a good mix of colour and fragrance,” she said.

Added Jason: “We’ve got that with the lavender and the roses and even the Michelia hedging plants, they will add a touch of fragrance when they flower.

“Hedging is a traditional Ryman look, along with the standard roses, so we have got that at the back there which provides privacy so they can enjoy their own space or entertain guests.

There was also a selection of pots with pink and purple coloured flowers including lavender and impatiens.

“These are the colours our residents have typically gone for,” said Linda.

To finish off the look there was a vertical garden feature, a mirror and a table and chairs set up for entertaining and relaxing.
“I think we’ve nailed it!” she laughed.

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“Our aim with this exhibit was to help visitors to the show see that they don’t have to give up gardening when they move into a retirement village,” said Jason.

“If you enjoy pottering in your own townhouse or apartment you can, or you can leave it up to the team of gardeners to enhance the spaces around you.”

The balcony category included various landscape gardeners, bee people and a real estate company.

The judges had to award badges according to how well the entrants had met their brief.

This is the second year the show has been held at the Trusts Arena in Henderson but the first time Ryman Healthcare has been a sponsor.

Celebrity Jacqui Clarke gave a shoutout to all the sponsors at a gala event on Tuesday where MP and former host of a tv garden show, Maggie Barry, officially opened the show.

The category winners were then announced to the audience.

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The overall Best in Show award went to Jules’ Zen Garden, a huge display which took 26 people 14 days to set up.

The biggest challenges for the team were working with the extremes of the Auckland weather – in this case very heavy rain - and for Invercargill-based Linda, finding the right plants for the warmer climate.

That was where Jason’s knowledge of Whangarei weather came into play.

“It’s about teamwork and working with likeminded people,” said Linda. “We’re all here to make the company proud of what we have done and hopefully we have achieved that!”

Property Portfolio Manager Julie-Ann Beattie and Garden Support Shane Fairbairn said it was a wonderful result and something that could inspire Ryman’s gardeners company-wide.

Julie-Ann added that the plants would be auctioned off at the end of the show’s run with the proceeds going to this year’s Ryman charity, the Stroke Foundation.

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Wednesday, 28 November 2018


Ryman Healthcare wins gold medal for customer service

Fourth Quality Service award for retirement village operator

Quality Service Award

Ryman Healthcare has been voted the top retirement village operator in New Zealand for its exceptional customer service.

Ryman won the gold medal in the 2019 Reader’s Digest Quality Service Award as the retirement village operator that Kiwis believe best demonstrates excellent customer service.

The company also won the award in 2015, 2017, and 2018.

Ryman Healthcare chief executive Gordon MacLeod credited Ryman’s 5,000 staff with the achievement.

“Winning an award like this isn’t possible without an enormous amount of hard work by our team of 5,000. It is a great accolade which everyone can celebrate.

“We’re a care company and it shows how highly our residents and their families value what our team does for them.

“Winning once is nice, I think winning four times is a result of our team’s dedication to constantly improving what we do for our residents.’’

Mr MacLeod said Ryman had a whole lot of innovations lined up for the coming year that would take its service to a new level.

Residents, their families and staff were regularly surveyed to ensure standards were maintained across the board.

“We have done a lot of thinking this year on how we can improve the experience of living in a Ryman village for all our residents.

“We’ve got a whole lot of new service initiatives ready to go, and our aim is to take the service and care we provide to our residents to another level,” he said.

Reader’s Digest commissions the awards annually, calling upon Catalyst Market Research to survey New Zealanders’ opinions of a range of service providers.

A total of 41 categories were surveyed with 1,500 New Zealanders asked to rate their experience of service by a range of businesses and organisations they have used.

Those surveyed were asked to rate service providers based on whether an individual customer experience was provided; were expectations met or even exceeded; was dealing with the company quick and easy; and whether a genuine insight into the customer’s needs was demonstrated.

The respondents were also asked open-ended questions to reveal positive and/or negative experiences. Feedback revealed customers are extremely likely to recommend a company if it offers easy and efficient service, excellent value, and knowledgeable and professional staff.

Reader’s Digest introduced the Quality Services Awards in 2015 with the intention of offering New Zealand consumers the opportunity to share their views about companies that consistently deliver the best customer service. That information then provides the public with a list of companies they can turn to, knowing they can expect an excellent level of service.

Reader’s Digest APAC group editor Louise Waterson says receiving a Quality Service Award remains a great achievement – perhaps more-so now than ever, given the world is an increasingly impersonal place.

“This means achieving a positive customer service experience takes careful and measured execution. But it also makes good business sense and we believe deserves acknowledgement.’’

The methodology behind the awards involved asking those surveyed when they had last used each of the listed brands.

All the organisations used were then rated – on a score of one to 10 – for providing a personalised service, for understanding how customers feel, for making dealing with the company quick and easy, and for delivering on expectations.

The survey respondents were then asked open-ended questions that were drivers of positive/negative experiences.

Feedback revealed customers are extremely likely to recommend a company if it offers easy and efficient service, excellent value, and knowledgeable and professional staff.

Ryman Healthcare has also won the Readers’ Digest Most Trusted Brand award in the retirement villages category four times, which recognised companies who have built trust and have a loyal following.

About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns 33 villages and serves over 11,000 residents in New Zealand and Australia. Each village offers a combination of retirement living and aged care. Ryman Healthcare employs 5,000 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 021 499 602 or david.king@rymanhealthcare.com


Friday, 23 November 2018


Ryman Healthcare buys ninth retirement village site in Victoria

New Ryman village planned for Ocean Grove, Victoria

Ryman Healthcare is planning to build a new retirement village on a site in the established seaside town of Ocean Grove, Victoria.

The site on Shell Road is close to local shops and will provide a full range of independent living options and aged care in a beautiful new resort-style village which will eventually be home to more than 300 residents.


Ryman Healthcare Chief Development Officer Andrew Mitchell said the 3.7-hectare site already had development approval for a retirement village and was in an area where retirement living options were in demand.

“Ocean Grove is an established area with great amenities and the beach is just down the road from the site. It’s already popular with retirees and we’re pleased to be able to have the opportunity to build a Ryman village with a range of living options, and care on hand if it is needed.

“It’s a bonus to be able to buy a site with existing approval, and we will be consulting with the community about our plans. We want to build a village that everyone in the area can be proud of.’’

Ocean Grove is the largest settlement on the Bellarine Peninsula overlooking Bass Strait and is a popular holiday destination. It is a half hour drive from Geelong, where Ryman Healthcare is also planning to build a new retirement village.

The Ocean Grove village will include an aged care centre, including dementia-level care.

It will also include an indoor pool, hair and beauty salons, a bowling green, a cafe and a movie theatre.

Ryman Healthcare names its villages after local people and will be asking for suggestions from Ocean Grove residents.

Other villages in Victoria include Weary Dunlop at Wheelers Hill and Nellie Melba at Brandon Park.

Ryman Chief Sales and Marketing Officer Debbie McClure said naming suggestions were welcome.

“There’s nothing like a bit of local knowledge and we’ve found over the years that the best suggestions come from the people who know the place well. We’d love to hear any suggestions and to name it in honour of an Ocean Grove or Bellarine Peninsula local.’’

Ryman Healthcare has sites for new villages at Aberfeldie, Coburg and Burwood East in Melbourne. In addition, it has sites at Mt Eliza and Mt Martha on the Mornington Peninsula, and at Geelong.

Ryman opened its first village at Wheelers Hill in Melbourne in 2014.


About Ryman:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 33 retirement villages in New Zealand and Australia. Ryman villages are home to 11,000 residents, and the company employs over 5,000 staff.


For media information or images contact David King, Corporate Affairs Manager, on 021 499 602 (+64 21 499 602) or email david.king@rymanhealthcare.com

For investor relations information contact Michelle Perkins, Investor Relations Manager, on 027 222 9684 (+64 27 222 9684) or email michelle.perkins@rymanhealthcare.com


Friday, 23 November 2018


Ryman reports unaudited first half underlying profit of $97.1 million, up 13.9%


  • Underlying profit up 13.9% to $97.1 million
  • Reported (IFRS) profit down 16.3% to $169.5 million
  • Interim dividend lifted 13.7% to 10.8 cents per share
  • Full year underlying profit expected to be between $223 million and $238 million (between +10% and +17%)
  • Operating cashflows up 24.4% to $217.8 million
  • Net assets $2.1 billion, up 13.7% on September last year
  • Increased investment in care, staff pay and development
  • Ninth site secured, and second village opened, in Victoria
  • Construction due to begin at third and fourth villages in Victoria

Ryman Healthcare’s unaudited first half underlying profit rose 13.9% to $97.1 million thanks to strong demand at new villages, and momentum is expected to build in the second half, with two new Auckland villages coming on stream.

Ryman shareholders will receive an increased interim dividend of 10.8 cents per share, up 13.7% in line with underlying profit growth, which will be paid on December 14. The record date for entitlements is December 7.

Reported (IFRS) profit, which includes unrealised fair value gains on investment property, was $169.5 million, down $33.1 million (16.3%). Last year’s first half result was boosted by changes to the independent valuation assumptions. There have been no significant changes to the assumptions in the first half.

The growth in underlying profit was driven by strong development margins, particularly from Ryman’s second village in Melbourne. Ryman’s unique villages and high-quality care offering continued to be in strong demand, with low resale stock and care occupancy in established villages at 97%. Operating cashflows were $217.8 million, up 24.4% on the same period last year.

“We’ve had another solid first half result as new villages have come on stream and we have a great pipeline of villages to develop. Demand for our new villages is strong, with the highest ever value of contracts for new units sold off plan going into the second half,” Chairman Dr David Kerr said.

“We’re in a strong financial position to support our care ambitions; net assets passed the $2 billion mark and we invested a record $304 million in new and existing villages in the first half.”

“Investment in our core business – the care of residents and the happiness of the staff who look after them – stepped up in the first half and we are committed to constantly improving.”

Ryman’s New Zealand village teams achieved the best audit results in the company’s history, with 23 care centres now having ‘gold standard’ four-year Ministry of Health accreditation, up from 15 last year.

“The rollout of myRyman Care in New Zealand finished in the first half; we are delighted with the benefits to residents, and to see staff spending less time on paperwork. We are also really excited about the potential for using the data to give us even better insights into resident care,” said Dr Kerr.

Ryman had increased pay rates in June for its registered nurses to compete with the public sector, despite no additional government funding, at a cost of $5 million in this financial year alone.

“This investment, along with other initiatives, has ensured that we are not in the position of many other aged care providers who are reporting significant nursing vacancies,” Dr Kerr said.

Chief Executive Gordon MacLeod said a highlight of the first half was progress in Victoria, where Ryman now has nine sites in total.

“Welcoming our first residents to Nellie Melba, our second village in Melbourne, is another significant milestone in our continued expansion into Victoria.

“We’ve now got two villages open, two about to start and a number of development applications in the pipeline. We’re building momentum towards achieving our target of having five villages open in Victoria by 2020,’’ Mr MacLeod said.

Ryman bought two new sites - at Ocean Grove in Victoria and Aberfeldie in Melbourne - during the first half, and development approval was received for a new village at Burwood East.

Ryman is in advanced discussions with the council over its application to build in Geelong and applications are due to be lodged in the next few months for its Aberfeldie, Mt Martha and Mt Eliza villages. Ryman is also expecting to have work under way at its new villages at Burwood East and Coburg shortly.

Expansion continued in New Zealand. Ryman has received consent to build a new village at Lincoln Road in Auckland, and planning applications are due to be lodged over the next three or four months for villages in Karori, Havelock North and Hobsonville.

Ryman’s Devonport and Lynfield villages will come on stream in the second half, and work has restarted at River Road in Hamilton.

On outlook, Dr Kerr said full year underlying profit was expected to be in the range of $223 million to $238 million.

“We’ve had a good first half and it’s really exciting to see our progress in Victoria where, by 2055, the 80-plus population is expected to exceed one million. Just like in New Zealand, our long-term success is defined by building trust and communities where people choose to live and work. That’s why we will continue to invest in developing our people, care and systems so that our residents and staff are delighted with their choice.”

New village programme:

  • Greenlane, Auckland: Final stage nearing completion.
  • Brandon Park, Melbourne: First residents in, new care centre due to open early 2019.
  • Lynfield, Auckland: First residents due late November.
  • Devonport, Auckland: First residents due 2019.
  • River Rd, Hamilton: Earth works under way.
  • Coburg, Melbourne: Early site works due to begin.
  • Burwood East, Melbourne: Early site works due to begin.
  • Lincoln Rd, Auckland: Consent received, work set to begin.

New villages in planning and design phase:

  • Geelong, Victoria.
  • Mt Eliza, Victoria.
  • Mt Martha, Victoria.
  • Aberfeldie, Victoria.
  • Ocean Grove, Victoria.
  • Hobsonville, Auckland.
  • Havelock North, Hawkes Bay.
  • Karori, Wellington.
  • Newtown, Wellington.
  • Park Terrace, Christchurch.

About Ryman:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 33 retirement villages in New Zealand and Australia. Ryman villages are home to 11,000 residents, and the company employs over 5,000 staff.


For media information or images contact David King, Corporate Affairs Manager, on 021 499 602 (+64 21 499 602) or email david.king@rymanhealthcare.com.

For investor relations information contact Michelle Perkins, Investor Relations Manager, on 027 222 9684 (+64 27 222 9684) or email michelle.perkins@rymanhealthcare.com.


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