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Frequently asked questions

How much does it cost for the Occupation Rights to a unit and what is supplied for this figure?
Prices vary, and you should ask for the prices relating to units currently available. Consideration is by way of an interest free advance, in return for the right to occupy the unit for life and to access the community facilities. The underlying ownership is retained by the village owner. We provide a schedule of what is included in the unit.

What does the deferred management fee cover?
The fee, which is capped at 20% of your Occupancy Advance, operates on an enjoy now, pay later basis and represents the costs of refurbishing and reselling the unit (at the end of the tenancy), and overall management of village.

Who is responsible for insurance and rates?
The village owner pays for the building insurance, plus the general rates and water rates. You are responsible for insuring your contents and your own personal effects.

How do I house my car?
The Independent Living units either have garages attached, covered parking, or basement parking available to purchase. If you are happy leaving your car outside, then we have parking areas which are well lit and security patrolled.

If I occupy a Serviced Apartment, can my Services Package be tailored to my specific needs?
Yes - everyone’s circumstances and needs are different, and so we can vary the contents to suit.

Do I have the right to transfer to the care facilities in the village?
Yes. This is one of the major benefits of living in a Ryman village. As a resident you can elect to move within the village to more suitable accommodation. If we don’t currently have a vacancy then we will endeavour to look after you in your existing unit, and give you priority for the transfer.

What happens if I can’t afford the occupation package?
We can consider applications for finance on a case-by-case basis.

When can I receive assistance?
If you have an emergency or crisis, or need special assistance, you can summon staff at any time of the day, or night. Staff are on duty around the clock. We do not charge for this.

What happens if I come into the village and decide that it’s not for me?
We can report that in over 30 years this has rarely happened. However, if after you move in you are not happy then you can take up the 90 Day Money Back Guarantee.

Can I have people to stay in my unit?
Yes you can, for short periods of time, but as a courtesy we ask that you consult with the village manager.

What other services are available to me at the village?
The village has a hairdressing service, a visiting podiatrist, physiotherapist, beauty therapist and dry cleaning service available at your own cost.

Can we remarket the Rights to our unit ourselves on the open market?
The answer is initially no, as we are responsible for managing the resale of your unit and may have waitlists of potential residents to contact, however you have the option to market your unit if we have been unable to sell your unit after 12 months. It is important for the ongoing integrity of the village that we manage the resale process.

How do I voice my concerns?
You can, of course, voice your concerns direct to any staff on the premises, including the manager. The village has a formal complaints procedure that can be explained to you. There are also regular resident meetings to jointly discuss any problems that may have arisen. You may also contract the Statutory Supervisor/resident advocate to air your concerns. Click here to view our complaints policy in full.

Will I be happy?
It is our intention, philosophy and aim to do our very best to ensure that you are very happy!

Can I have a pet in the village?
Yes, with the village manager’s approval that it is suitable for the village.

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