Ryman Community News


Ryman Healthcare COVID-19 update Auckland | 11 August 2020

Written by David King
on August 11, 2020

Covid-19 update for Auckland residents and their families


We will be closing our Auckland villages to all visitors from 10am on Wednesday August 12 following the re-emergence of COVID-19 in the community and the move to Alert Level 3.

We know this is disappointing news – but please be reassured we will do everything we can to keep everyone safe. We’ve all done this before!

Our care centres will be closed to all visitors. If you have a loved one in palliative or end-of-life care, please talk to your village manager.

All our independent and serviced apartment residents are asked to stay home in your units.

Please restrict yourself to your household bubble. As before, we will do anything we can to deliver everything you need.

All village activities, including Triple A, morning and afternoon teas and Happy Hours, are suspended for the moment. Our hair and beauty salons will be closed.

We will be in touch with more updates as soon as we can.

We have full infection control plans in place to keep everyone safe, and we will do everything we can to turn our villages into safe havens for residents.

We are more than happy to arrange for you to connect with your loved ones by phone or Zoom.

COVID-19 symptoms

We know you’ve probably seen this before, but a reminder that the symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • conjunctivitis

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

Keeping safe

Our best defence against COVID-19, is personal hygiene, including regular and thorough hand washing.

Viruses such as COVID-19 and the flu are easily spread by close contact with people who have symptoms. You may also get infected if you touch surfaces or objects with droplets and then touch your mouth, nose or eyes.

That’s why it’s important to use good hand hygiene, practise physical distancing if you don’t know someone and stay home if you’re unwell.

This includes regularly washing and drying your hands and coughing or sneezing into a disposable tissue or into your elbow.

Thanks - and please keep in touch

The success we have had at keeping our villages COVID-19-free is due to the superb cooperation and support we have had from our residents, their families and our team.

We can do this again!

If you have any questions about your situation, please talk to your village manager.

For more general inquiries you can call 0800 588 22 or email residentsupport@rymanhealthcare.com

Stay safe and thanks once again for your cooperation and support.


Gordon MacLeod


Cheyne Chalmers

The Auckland region is currently at Alert Level 3 for COVID-19. The Golden Rules for Level 3 include:

  • People instructed to stay home in their bubble other than for essential personal movement — including to go to work, school if they have to or for local recreation.
  • Physical distancing of 2 metres outside home including on public transport, or 1 metre in controlled environments like schools and workplaces.
  • Schools between years 1 to 10 and Early Childhood Education centres can safely open but will have limited capacity. Children should learn at home if possible.
  • People must work from home unless that is not possible.
  • Businesses can open premises, but cannot physically interact with customers.
  • Low-risk local recreation activities are allowed.
  • Public venues are closed. This includes libraries, museums, cinemas, food courts, gyms, pools, playgrounds, markets.
  • Gatherings of up to 10 people are allowed but only for wedding services, funerals and tangihanga. Physical distancing and public health measures must be maintained.
  • Healthcare services use virtual, non-contact consultations where possible.
  • Inter-regional travel is highly limited to, for example, essential workers, with limited exemptions for others.
  • People at high risk of severe illness such as older people and those with existing medical conditions are encouraged to stay at home where possible, and take additional precautions when leaving home. They may choose to work.



About Ryman Healthcare:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 36 retirement villages in New Zealand and Australia. Ryman villages are home to 11,600 residents, and the company employs more than 6,000 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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