Ryman Community News


Ryman Healthcare COVID-19 update | 8 July 2020

Written by David King
on July 08, 2020

Covid-19 update for residents and their families

This is just a quick update to remind everyone of the importance of checking in at reception and filling out a health declaration when you visit our villages.

While New Zealand only has a small number of active cases of COVID-19, we believe the virus continues to pose a risk and we want to do everything we can to safeguard our communities.

The health declaration is important to ensure that all our visitors are well and have not been exposed to illness in their households.

This is especially important during these winter months when colds and flu infections are on the rise.

Signing in at reception also means we can track and trace visitors if we discover someone has been exposed to COVID-19.

The rules are simple: If you are unwell in any way or running a temperature, please postpone your visit.

We are more than happy to arrange for you to connect with your loved ones by phone or Zoom.

As an additional safeguard we have face masks available. These are not required to be worn but are available for anyone who wishes to use them as an extra precaution.

COVID-19 symptoms

We know you’ve probably seen this before, but a reminder that the symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • conjunctivitis

If you have any of these symptoms, we ask that you stay away, contact your GP or call Healthline on 0800 358 5453, and make sure you get tested for COVID-19.

Household logs and the COVID-19 tracing app

We continue to recommend that independent residents keep a log of all contacts. For those with smart phones, it is also recommended that you download the NZ COVID-19 Tracer app, which is an easy way to keep a digital diary wherever you go. The app is available for download at:


Keeping safe

Our best defence against colds, the flu, and COVID-19, is personal hygiene, including regular and thorough hand washing.

Viruses such as COVID-19 and the flu are easily spread by close contact with people who have symptoms. You may also get infected if you touch surfaces or objects with droplets and then touch your mouth, nose or eyes.

That’s why it’s important to use good hand hygiene, practise physical distancing if you don’t know someone and stay home if you’re unwell.

This includes regularly washing and drying your hands and coughing or sneezing into a disposable tissue or into your elbow.

Thanks - and please keep in touch

The success we have had at keeping our villages COVID-19-free is due to the superb cooperation and support we have had from our residents, their families and our team.

While New Zealand still only has a small number of active cases, the experience of Victoria shows this can grow rapidly if we drop our guard.

If you have any questions about your situation, please talk to your village manager.

For more general inquiries you can call 0800 588 22 or email residentsupport@rymanhealthcare.com

Stay safe and thanks once again for your cooperation and support.


Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operating Officer


New Zealand is currently at Alert Level 1for COVID-19. The Golden Rules for Level 1 include:

  • If you are sick, stay home. Don’t socialise.
  • If you have cold or flu symptoms call your doctor or Healthline 0800 358 5453 and make sure you get tested.
  • Wash your hands, wash your hands, wash your hands. And dry them thoroughly.
  • Sneeze or cough into your elbow or a tissue and regularly disinfect shared surfaces.
  • If you are told to self-isolate you must do so immediately.
  • If you are concerned about your wellbeing, or have underlying health conditions, work with your GP to understand how best to stay healthy.
  • Keep track of where you have been and who you have been with. Use the NZ CVOID Tracer app as a handy way of doing this. https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-health-advice-general-public/contact-tracing-covid-19/nz-covid-tracer-app#download
  • Stay vigilant. There is still a global pandemic going on.
  • People will have had different experiences over the last couple of months. Whatever you’re feeling, it’s okay. Be kind to others. Be kind to yourself.

About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 43 retirement villages in New Zealand and Australia which are home to more than 12,750 residents and the company employs 6,300 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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