Ryman Community News


Ryman Healthcare COVID-19 update | 19 August 2020

Written by David King
on August 19, 2020

Covid-19 update for residents and their families who live outside of Auckland

We wanted to let you know that we will be continuing to keep our care centres closed to visitors this week, but we hope to be open for restricted visiting again by Monday August 24 if all goes well.

While the signs, so far at least, seem positive that COVID-19 has been contained, we do not think it makes any sense to take any chances, which is why we are being extra cautious for a few more days until next Monday.

We will update you following the Prime Minister’s announcement on Friday August 21. This should give us a clear guide to how well the outbreak has been contained and what the risk to the rest of the country is.

If, as we hope, visits can restart on Monday, we will continue to be cautious by restricting the length of visits and requiring face masks to be worn as an extra safeguard for your loved ones. The rules will be similar to last time round, and we will have more details once a decision is made.

We also hope to be able to reopen our village centres to normal activities including group gatherings for fewer than 100 people from Monday – and we will keep you posted on this.

In the meantime, here’s a reminder about the key points about the current restrictions at our villages outside of Auckland while New Zealand is at Alert Level 2:

For care residents and families:

Our care centres are shut to outside visitors, however palliative or end-of-life care will continue to be allowed.

We are also allowing spousal visits for resthome and hospital-level care residents.

Anyone visiting on this basis will be required to follow our strict infection control protocols, sign a health declaration, have their temperature taken on entry and wear PPE.

Our staff will continue to declare their health status, wear masks, have their temperatures checked each day and follow strict infection control practices.

They are going the extra mile to keep residents safe and comfortable, and you can contact the village to arrange Zoom meetings if you wish.

There is a Zoom device in every room, and we will be happy to arrange a call.

For serviced apartment residents:

Visits to serviced apartment residents in our villages are restricted for the moment because of their proximity to the care centres.

We can arrange Zoom calls to keep you in touch, grocery deliveries can be dropped to the village if you need them and meal services continue.

It is recommended that residents practise social distancing and wear a face mask in public.

We have good supplies of masks, just ask at reception.

For independent residents:

As part of the Level 2 restrictions we have suspended all village activities, including Triple A, morning and afternoon teas, for the moment.

Happy Hours in a bag are back and we hope you like our weekly treat for you.

Our hair and beauty salons are also closed.

We will keep everyone posted on when these can be restarted.

Our target, as noted at the start of this update, is to reopen the village centre and reintroduce group activities of less than 100 with all the usual social distancing / hygiene controls from Monday next week.

It is recommended that your practise social distancing and wear a face mask if you can when you are out. We have good supplies of masks, just ask at reception if you need one.

We encourage residents to keep a log of visits and to use the Government’s COVID-19 Tracer app.

Gearing up for Father’s Day

It’s Father’s Day on Sunday September 6.

To celebrate, we’re giving the families of our residents the chance to win a $250 hamper or one of five $100 Prezzy cards.

Tell us what you love most about your dad, in either written form or a 15 second video and be in to win.

Entries close on August 30. Enter here: https://www.rymanhealthcare.co.nz/fathersday

Let us know if we can help

If you have any questions about any challenges you or a family member is facing, please talk to your village manager.

If you are concerned for the welfare of any of our residents, or you think they could do with a friendly call or visit from a member of our team, please do not hesitate to get in touch with either your village manager or our support team on residentsupport@rymanhealthcare.com

Any resident who needs counselling is welcome to call our OCP service on 0800 377 990.

For more general inquiries you can call 0800 588 222 or email residentsupport@rymanhealthcare.com

We are continuing to take a very conservative approach to COVID-19 – and we have had overwhelming support for this from both our residents and their families. We appreciate this.

Stay safe and thanks once again for your time and your cooperation.


Gordon MacLeod


Cheyne Chalmers

COVID-19 symptoms

We know you’ve probably seen this before, but a reminder that the symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • conjunctivitis

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

Keeping safe

Our best defence against COVID-19 is personal hygiene, including regular and thorough hand washing.

Viruses such as COVID-19 and the flu are easily spread by close contact with people who have symptoms. You may also get infected if you touch surfaces or objects with droplets and then touch your mouth, nose or eyes.

That’s why it’s important to use good hand hygiene, practise physical distancing if you don’t know someone and stay home if you’re unwell.

This includes regularly washing and drying your hands and coughing or sneezing into a disposable tissue or into your elbow.

For more information go to:




About Ryman Healthcare:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 39 retirement villages in New Zealand and Australia. Ryman villages are home to 12,000 residents, and the company employs more than 6,000 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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