Ryman Community News


Ryman Healthcare COVID-19 update | 11 August 2020

Written by David King
on August 11, 2020

Covid-19 update for residents and their families


We will be closing our New Zealand care centres to all visitors from 10am on Wednesday August 12 following the re-emergence of COVID-19 in the community in Auckland, and Level 2 Alert level in the remainder of New Zealand.

We are also suspending village activities, including happy hours, for the moment.

We have full infection control plans in place to keep everyone safe, and we will do everything we can to turn our villages into safe havens for residents.

We are more than happy to arrange for you to connect with your loved ones by phone or Zoom. If you have a loved one in end-of-life or palliative care, please let your village manager know

This is disappointing news – but we have done this before – and we know if we can work together we can keep everyone safe.

This message is for all residents and family members outside of Auckland – we have communicated with our Auckland villages separately.

COVID-19 symptoms

We know you’ve probably seen this before, but a reminder that the symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • conjunctivitis

If you have any of these symptoms, we ask that you stay away, contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

Keeping safe

Our best defence against COVID-19, is personal hygiene, including regular and thorough hand washing.

Viruses such as COVID-19 and the flu are easily spread by close contact with people who have symptoms. You may also get infected if you touch surfaces or objects with droplets and then touch your mouth, nose or eyes.

That’s why it’s important to use good hand hygiene, practise physical distancing if you don’t know someone and stay home if you’re unwell.

This includes regularly washing and drying your hands and coughing or sneezing into a disposable tissue or into your elbow.

Thanks - and please keep in touch

The success we have had at keeping our villages COVID-19-free is due to the superb cooperation and support we have had from our residents, their families and our team.

We have done this before!

If you have any questions about your situation, please talk to your village manager.

For more general inquiries you can call 0800 588 22 or email residentsupport@rymanhealthcare.com

Stay safe and thanks once again for your cooperation and support.


Gordon MacLeod


Cheyne Chalmers

New Zealand is currently at Alert Level 2 for COVID-19.

Alert Level 2 — Reduce

The disease is contained, but the risk of community transmission remains.

  • People can reconnect with friends and family, and socialise in groups of up to 100, go shopping or travel domestically if following public health guidance.
  • Keep physical distancing of 2 metres from people you don’t know when out in public or in retail stores. Keep 1 metre physical distancing in controlled environments like workplaces, where practical.
  • No more than 100 people at gatherings, including weddings, birthdays, funerals and tangihanga. 
  • Businesses can open to the public if following public health guidance including physical distancing and record keeping. Alternative ways of working are encouraged where possible.
  • Hospitality businesses must keep groups of customers separated, seated and served by a single person.
  • Maximum of 100 people at a time in a defined space.
  • Sport and recreation activities are allowed, subject to conditions on gatherings, record keeping, and physical distancing where practical.
  • Public venues such as museums, libraries and pools can open if they comply with public health measures and ensure 1 metre physical distancing and record keeping.
  • Event facilities, including cinemas, stadiums, concert venues and casinos can have more than 100 people at a time, provided there are no more than 100 in a defined space, and the groups do not mix.
  • Health and disability care services operate as normally as possible.
  • It is safe to send your children to schools, early learning services and tertiary education. There will be appropriate measures in place.
  • People at higher risk of severe illness from COVID-19, for example those with underlying medical conditions, especially if not well-controlled, and older people, are encouraged to take additional precautions when leaving home. They may work if they agree with their employer that they can do so safely.

About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 43 retirement villages in New Zealand and Australia which are home to more than 12,750 residents and the company employs 6,300 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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