Dear residents and families,
This is a quick update following a COVID-19 positive visitor to Wellington over the weekend, resulting in the Wellington region moving to Alert Level 2 from 6pm today.
The visitor was showing symptoms of the virus during his stay in Wellington, which increases the risk of community transmission.
In response to this and the Alert Level change, we are temporarily closing our villages in the Wellington region to all visitors immediately.
This includes visitors to our care centres and serviced apartments as well as visits to our independent residents in townhouses and apartments. Visits to residents in palliative or end-of-life care will still be permitted, just get in touch with our team to make arrangements.
Our team members will be wearing face masks as part of the precautions and temperature checking will be reinstated.
For those of you who are participating in the Olympics outdoor activities, these can proceed with social distancing, surgical masks, and hand hygiene protocols, assuming you have not been to any places listed of interest. Please talk to your village manager if you have any doubts.
We will review this decision again on Sunday and will be in touch with you again on Monday – but we believe this is a wise precaution for the time being.
For our independent and serviced apartment residents, we ask that you stay home as much as possible for the moment.
The best thing you can do to help is to stay put for the next few days.
As we did during the previous COVID alerts, we will deliver you anything you need urgently – just let us know!
Help is at hand – just ask!
If you have any questions about any challenges you or a family member is facing, please talk to your village manager.
If you are concerned for the welfare of any of our residents, or you think they could do with a friendly call or visit from a member of our team, please do not hesitate to get in touch with either your village manager or our support team on email@example.com
Any resident who needs counselling is welcome to call our OCP service on 0800 377 990.
For more general inquiries you can call 0800 588 222 or email firstname.lastname@example.org
Thanks once again
Well, here we go again. Like you, we will be keeping a close watch on developments, and rest assured we will be in touch if anything changes.
We’ve done this before, and we can do it again – and please get in touch of you need help.
We know you’ve probably seen this before, but a reminder that the symptoms to watch out for include:
- a cough
- an elevated temperature (at least 37.5˚C)
- shortness of breath
- a sore throat
- sneezing and runny nose
- temporary loss of smell and taste
- muscle aches
- nausea, vomiting and diarrhoea
If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453 and get tested for COVID-19.
For more information go to: