Ryman Community News

Covid-19

Ryman Healthcare COVID-19 update | 22 May 2020

Written by David King
on May 22, 2020

We hope you are enjoying life at Alert Level 2.

Our village teams have had a busy week helping families reconnect with their loved ones in our care centres.

While our centres are now open to visits, we still have strict infection controls in place, and these are likely to remain in place for some time.

Thanks to all our visitors who have followed the guidelines by signing our health declaration, having their temperature checked, keeping their distance and wearing a face mask.

Following these guidelines will help keep our residents safe, and there’s nothing more important than that.

We will be in touch after the Government update on May 25.

Today’s update includes a few reminders and questions and answers on what’s in place at the villages.

Social distancing, hand washing and hygiene

Thanks for your patience as we get used to new ways of doing things and coping with the social distancing rules in particular – we may not get everything right first time, but it won’t be for want of trying!

Just a reminder about the key things everyone can do to guard against the spread of COVID-19.

We recommend that you keep your distance – at least 1m – and no hand-shakes, hugs or kisses. We know this is hard, especially after not seeing a loved one for some time, but it is critical to keep a good distance away to prevent the spread of any bugs.

Wash and dry your hands frequently and thoroughly and cough or sneeze into your elbow. And, if you are unwell, please do not visit our village centres.

If you develop any symptoms of COVID-19 – including a cough, a high temperature, shortness of breath, sore throat, sneezing or runny nose or temporary loss of smell – you should call Healthline on 0800 358 5453 or contact your doctor immediately. If you are unwell at all, please stay home.

Outings for care centre residents 

We have had a number of families ask if they could take care residents out of the village as part of the visit. Families are very welcome to take residents for a walk out and around the village.

Grocery deliveries and Happy Hours

The last Bidfood order form will be available for independent residents this week with final deliveries on Wednesday, May 27 and Friday, May 29.  The final Wine Central orders will be placed on Monday, May 25 for delivery late next week.

You will be receiving your accounts for your food orders, please talk to the village reception team if you have any queries.

You will receive your last Happy Hour in a Bag delivery this week.

Happy Hours will resume next week.  As we adhere to the Government’s guidelines around social distancing, our villages will stagger Happy Hours over several days.  Your village team will update you on what’s happening in your village.

Access to our village centres

If you are visiting someone in care you must check in through reception – not through other entrances. This is so we can keep track of everyone.

Morning and afternoon tea for independent residents

We apologise this is on hold at the moment, while we are required to operate under the Government guidance of the three S’s (seated, separated and with a single server). We will be in touch once we are ready to go again.

Mental wellbeing

A reminder that if you need someone to talk to you are welcome to call our OCP counselling service on 0800 377 990. Just let them know you are a Ryman resident and the village you are from.

You can find wellbeing resources online at https://www.rymanhealthcare.co.nz/lifestyle-and-wellness/health-and-wellbeing/isolation-mental-wellbeing

For more general wellbeing advice go to www.rymanhealthcare.co.nz/wellness

Any questions? How to keep in touch with us:

Your first point of contact is your village team, so if your query is urgent contact your village directly.

For less urgent inquiries please contact us on 0800 588 222 or by emailing residentsupport@rymanhealthcare.com

We hope you have a great week. We will be back in touch once we have details on a likely switch to Level 1.

Stay safe and thanks for your support.

Gordon-MacLeod-1

Gordon MacLeod
Chief Executive

cheyne-chalmers

Cheyne Chalmers
Chief Operating Officer


How to keep in touch with us:

Your first point of contact is your village team, so if your query is urgent contact your village directly.

For less urgent inquiries please contact us on 0800 588 222 or by emailing residentsupport@rymanhealthcare.com

You can find other wellbeing resources online at https://www.rymanhealthcare.co.nz/lifestyle-and-wellness/health-and-wellbeing/isolation-mental-wellbeing

For more general wellbeing advice go to www.rymanhealthcare.co.nz/wellness

If you need counselling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident and the village you are from.

Handy links:

https://www.rymanhealthcare.co.nz/coronavirus-updates

https://covid19.govt.nz/alert-system/alert-level-3/#at-risk-people

https://covid19.govt.nz/assets/resources/COVID-19-Guidance-at-Alert-Level-3-for-people-at-risk-of-severe-illness.pdf

Level 2 questions and answers:

Can I visit someone in the care centre?

Yes, you can. We are maintaining strict infection control and visiting restrictions at Level 2. These include:

  • You will need to book your visit with the reception team, visiting hours are from 10.45am until 7pm
  • To arrange a visit with a care centre resident you can call our resident support team on 0800 588 222 or email residentsupport@rymanhealthcare.com or you can book online at https://www.rymanhealthcare.co.nz/visitor-bookings
  • We would prefer one visitor at a time, but we are allowing a maximum of two visitors seeing a resident. Visits are for 30 minutes
  • Visitors must be well with no flu or cold symptoms
  • Visitors will be given a temperature check, sign a declaration, and be provided with a face mask, which must be worn during the entire visit
  • Residents and their visitors will meet in a designated area
  • Visitors and residents are not allowed to touch each other – social distancing rules will apply
  • No children under 12 to visit at Level 2

 

Why are you being so cautious about care centre visits?

Our care residents are the most vulnerable to COVID-19 in the community. There is still a risk of COVID-19 infection in the community, and we remain in uncharted territory. We do not want to move too quickly and lose the gains we have made.

Can I have visitors?

You can visit outside the village and have visitors to your home. Please keep a record of your contacts in case they need to be traced in the future.

Can we meet in groups?

Gatherings are limited to 10 people or less and at Level 2 will be limited to those organised by the village team

Can a contracted care provider come into the village?

Yes. They must sign in at reception, have their temperature checked and sign a health declaration.

Will COVID-19 positive residents be able move in?

No. We have declined to take any residents affected by the disease.

Are communal facilities like the pool and the hair salon open?

Yes. They opened from May 18. The village centre remains closed for now, apart from activities being run by the village team.

Can we have social events?

Yes. Social events for 10 people or less are allowed, if there is consideration for appropriate social distancing. Your village team will explain how this will work at your village. We will be changing the furniture configuration to allow for social distancing and Happy Hour sessions may be staggered, depending on the size of your village centre.

Will construction and maintenance work continue in the village?

Construction work and maintenance is permitted to begin again. These works must be carried out with additional COVID-19 workplace safety protocols.

Can new residents move in?

Yes.

Will the security team remain at the gate?

Yes. They will be monitoring visitors so we can contact trace if necessary for the next few weeks. We will review this each week as life returns to normal.

When will you review the rules?

We will review everything on a regular basis, and let you know about any changes.

 

About Ryman Healthcare:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 36 retirement villages in New Zealand and Australia. Ryman villages are home to 11,200 residents, and the company employs over 5,500 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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