Ryman Community News


Ryman Healthcare COVID-19 update | 7 May 2020

Written by David King
on May 07, 2020

Thanks for all your support as we work our way through another week in Level 3 lockdown. Level 2 is now in sight!

It has been a week of good news as the number of confirmed COVID-19 cases in New Zealand has dropped significantly, and we hope the trend continues.

The Government will decide whether to move from Level 3 down to Level 2 on May 11, and we have been busy working on our plans for what this is likely to mean at our villages.  

We will update you early next week on exactly what Level 2 means.

Everyone has made huge sacrifices to abide by the rules since the lockdown began and the numbers show the effort has been worth it. Not far now.

Mother’s Day specials

Sunday is Mother’s Day and our team has been working on plans to make it as special as possible for everyone.

Our village mums will be able to enjoy cup cakes at a special morning tea on Sunday, and there will be bubbles.

Our serviced apartment and care residents will be able to enjoy a roast lamb lunch with all the trimmings and special dessert treats to celebrate Mother’s Day.

If you want to send flowers to the village please feel free to do so – we have protocols in place to ensure they are delivered safely.

We know being away from family on special days like Mother’s Day is difficult.

We would like to encourage you to keep in touch via Zoom or by calling, just let your village team know when you would like to get in touch.

Thank you for your trust

Last week we learned we had been named the Most Trusted Brand in the aged care and retirement sector for the sixth time in a Readers’ Digest survey.

We realise that our community places an enormous amount of trust in us, and it is a responsibility we do not take lightly. It takes a long time to earn trust – and it can be easily lost – so we are humbled to win this award.

The trust in what we do has been built up over many years and the award reflects a whole lot of work by thousands of members of our team – and we thank them very much.

We have included our current Level 3 questions and answers in this message, just in case you missed them in our earlier updates.

Take care and stay safe.


Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operating Officer

How to keep in touch with us:

Your first point of contact is your village team, so if your query is urgent contact your village directly.

For less urgent inquiries please contact us on 0800 588 222 or by emailing residentsupport@rymanhealthcare.com

You can find other wellbeing resources online at https://www.rymanhealthcare.co.nz/lifestyle-and-wellness/health-and-wellbeing/isolation-mental-wellbeing

For more general wellbeing advice go to www.rymanhealthcare.co.nz/wellness

If you need counselling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident and the village you are from.

Handy links:




Level 3 questions and answers

Can I visit someone in the care centre?

Our care centres remain closed but we would like to hear from you if you need to make a visit on compassionate grounds ie: if someone is in palliative or end of life care. We will continue to arrange Zoom catch ups and phone calls and keep you in touch any way we can.

Why are you being so cautious?

There is still significant risk of COVID-19 infection in the community, and we remain in unchartered territory. We do not want to move too quickly and lose the gains we have made.

How can I extend my bubble?

Level 3 requires that you continue to keep your bubble as small as possible. 

However, if you feel you do need to extend your bubble at this time, we ask that you do so by buddying up with another household within the village.

Bubbles can be a maximum of four people, i.e.: two couples.

Can a contracted care provider come into the village?

As with Alert Level 4, caregivers are essential service providers and are permitted to enter the village for essential support services [i.e. medication, showering] if we are not already providing this service. People providing these services must follow Alert Level 3 precautions i.e. good hand hygiene, appropriate personal protective equipment and physical distancing.

Will COVID-19 positive residents be able move in?

No. We have declined to take any residents affected by the disease.

Are communal facilities like the pool and hair salon open?

No. Under Alert Level 3 it is clear from the Prime Minister that restrictions for social interaction remain as Alert Level 4, so they remain closed.

Can we have social events?

Under Alert Level 3 restrictions for social interaction remain the same as Alert Level 4, so no gatherings or resident social events are possible.

Will construction and maintenance work continue in the village?

Construction work and maintenance is permitted to begin again. These works must be carried out with additional COVID-19 workplace safety protocols.

Can new residents move in?

This is allowed at Level 3 with strict infection control protocols in place. Any new residents will be required to self-isolate for 14 days post moving in. Residents who have been staying elsewhere during the Level 4 lockdown can return provided they self isolate for 14 days.

Will the security team remain at the gate?

Yes. All the same arrangements remain in place so we can operate our villages as safe havens.

Will gardening begin again?

Yes, our gardeners are back at work.

When will you review the rules?

We will review everything on a regular basis, and let you know about any changes.

About Ryman Healthcare:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 36 retirement villages in New Zealand and Australia. Ryman villages are home to 11,200 residents, and the company employs over 5,500 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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