Ryman Community News


Ryman Healthcare COVID-19 update | 19 June 2020

Written by David King
on June 19, 2020

Dear residents and families,

We just wanted to provide a brief reminder about the precautions everyone needs to take to help keep COVID-19 out of our villages.

We have been concerned at lapses in New Zealand’s border control quarantine system, and we wanted to make sure that any Kiwis returning home from overseas to visit our villages follow the rules.

It is essential that everyone who has flown in from overseas has followed the Government’s two-week quarantine process and returned negative COVID-19 tests before they consider visiting any of our villages.

Visitors who have not followed the protocols, and have not returned a negative test, put our residents at risk. They must not visit our villages and we will ensure this is the case.

Health declarations

All visitors to our care centres must report to reception to fill out a health declaration.

Visitors who are unwell or running a temperature should postpone their visit.

Face masks are not required to be worn but are available for anyone who wishes to wear them as an extra precaution.

Symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • conjunctivitis

If you have any of these symptoms, we ask that you stay away, contact your GP or call Healthline on 0800 358 5453, and make sure you get tested for COVID-19.

Household logs and the COVID-19 tracing app

We continue to recommend that independent residents keep a log of all contacts. For those with smart phones, it is also recommended that you download the NZ COVID-19 Tracer app, which is an easy way to keep a digital diary wherever you go. The app is available for download at:


Keeping safe

We are now entering the normal flu season. Our best defence against the flu, and COVID-19, is personal hygiene, including regular and thorough hand washing.

Viruses such as COVID-19 and the flu are easily spread by close contact with people who have symptoms. You may also get infected if you touch surfaces or objects with droplets and then touch your mouth, nose or eyes.

That’s why it’s important to use good hand hygiene, practise physical distancing if you don’t know someone and stay home if you’re unwell.

This includes regularly washing and drying your hands and coughing or sneezing into a disposable tissue or into your elbow.

Keeping in touch

We will continue to update you as necessary. In the meantime, if you have any questions, please talk to your village manager.

For more general inquiries you can call 0800 588 22 or email residentsupport@rymanhealthcare.com

Stay safe and thanks once again for your cooperation and support.


Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operating Officer


The Golden Rules for Level 1 include:

  • If you are sick, stay home. Don’t socialise.
  • If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
  • Wash your hands, wash your hands, wash your hands. And dry them thoroughly.
  • Sneeze or cough into your elbow or a tissue and regularly disinfect shared surfaces.
  • If you are told to self-isolate you must do so immediately.
  • If you are concerned about your wellbeing, or have underlying health conditions, work with your GP to understand how best to stay healthy.
  • Keep track of where you have been and who you have been with. Use the NZ CVOID Tracer app as a handy way of doing this. https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-health-advice-general-public/contact-tracing-covid-19/nz-covid-tracer-app#download
  • Stay vigilant. There is still a global pandemic going on.
  • People will have had different experiences over the last couple of months. Whatever you’re feeling, it’s okay. Be kind to others. Be kind to yourself.

About Ryman Healthcare:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 36 retirement villages in New Zealand and Australia. Ryman villages are home to 11,600 residents, and the company employs more than 6,000 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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