Covid-19 update for Auckland residents and their families
We want to update you on the COVID-19 current restrictions in place at our Auckland villages.
The deaths reported over the weekend are a reminder that COVID-19 remains a threat, and we have decided to keep our care centres closed to non-essential visitors for the moment.
End-of-life or palliative care visits can continue.
We will continue to help you keep in touch with your loved ones and making sure we do everything we can to keep everyone safe and comfortable and make up for the lack of visits.
We are reviewing this regularly and we will reopen for visits as soon as it is safe.
Changes for Serviced Apartment and Independent Residents
Our Serviced Apartment residents are welcome to have visitors again, but these visitors must check in at reception, complete a health declaration and have their temperature checked. We would prefer visitors are limited to two at a time if possible, and we will supply a face mask for visitors. Visits are to occur in the apartment or outside.
We are pleased to let you know you that we have opened additional services for independent residents, including hairdressing, beauty salons, pools and gyms, but all activities are restricted to 10 people or less.
Village shopping trips will also be restarting, and we will be starting van trips again in the next week or so.
A modified Triple programme also be restarting this week - our team will be in touch with you about this.
We are still asking you to complete the attendance logs for these activities and areas and if you can, please scan the COVID-19 Tracer QR Code as you come into the building.
While you may have to travel through village centre to get to your activity, we ask that you do not congregate in this area for now.
We won’t be restarting group happy hour, morning and afternoon tea or fine dining, entertainers or church services just yet.
But this could change within the next couple of weeks as we move down levels - we will keep you posted.
Happy Hour in a Bag will continue for now.
Here’s a reminder of what is happening this week for everyone:
For care residents and families:
Our care centres remain shut to outside visitors.
Family visits for palliative or end-of-life care will continue to be allowed.
Anyone visiting on this basis will be required to follow our strict infection control protocols, sign a health declaration, have their temperature taken on entry and wear PPE.
Our staff will continue to declare their health status, wear masks, have their temperatures checked each day and follow strict infection control practices.
They will be doing everything possible to keep residents safe and comfortable, and you can contact the village to arrange Zoom meetings if you wish.
There is a Zoom device in every room, and we will be happy to arrange a call.
For serviced apartment residents:
Our Serviced Apartment residents are welcome to have visitors. We ask that these are restricted to two at a time, but these visitors must check in at reception and completed a health declaration and have their temperature checked.
We will supply a face mask for your visit.
For town house and apartment residents:
Visitors are welcome and you can come and go as you please.
If you leave the village, we recommend that you practise social distancing and wear a face mask, they are now compulsory on public transport.
We have good supplies of masks, just ask at reception if you need one.
Our infection control team has put a video together about how to wear a mask – there’s more to it than you might think! Have a look at:
We encourage residents to keep a log of visits and to use the Government’s COVID-19 Tracer app.
Let us know if we can help
We will update you this week if anything changes, and we thank you once again for your support and cooperation.
We look forward to getting back to normal as soon as the time is right to do so.
Stay safe and thanks once again.
We know you’ve probably seen this before, but a reminder that the symptoms to watch out for include:
• a cough
• a high temperature (at least 37.5˚C)
• shortness of breath
• a sore throat
• sneezing and runny nose
• temporary loss of smell
If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.
Please make sure you get tested for COVID-19 if your GP recommends it.
Alert Level 2
Alert Level 2 in Auckland is not life as normal. You can still go out, but you must:
• keep your distance from other people in public
• wash your hands
• sneeze and cough into your elbow
• keep a track of where you’ve been and who you’ve seen
• wear a face covering if you can, they are compulsory on public transport
• gatherings are restricted to 10 people or less
For more information go to: