Ryman Community News

Covid-19

Ryman Healthcare COVID-19 update | 21 April 2020

Written by David King
on April 21, 2020

We wanted to update you on what the New Zealand Government’s move to COVID-19 Alert Level 3 on April 27 means for you all.

We are still waiting on advice from the Government, but, in practical terms, there is no change for our residents and families. Restrictions on social contact remain the same.

We will be retaining the strict restrictions we have in place. Our villages are shut to visitors, and we ask that you continue to remain in your household bubbles.

These conditions will remain in place for another two weeks at our villages, until Monday May 11, when Level 3 status is reviewed by the Government. 

Our aim is to continue to protect our village bubbles and continue to maintain them as safe havens for you.

Our staff will continue to be temperature checked each day and will continue to work with strict infection controls in place.

We have been very successful at this so far – and that success is down to the superb cooperation we have had from you all since the COVID-19 emergency began.

We have had a huge amount of support for the measures we have taken, and we appreciate this.

We also appreciate the work of our village teams, who I am sure you will agree, are doing a great job.

We have been conservative throughout this, and we know it has been hard at times.

If the restrictions are causing hardship for you or your family, please do not hesitate to let us know.

We are maintaining the restrictions because we know that people aged over 70 are the most vulnerable to COVID-19.

There have been COVID-19 outbreaks at seven aged care centres in New Zealand, including seven deaths at one single facility.

This underscores the fact that COVID-19 poses a critical threat to the health of older people.

We have managed to keep COVID-19 out of our villages and made a lot of sacrifices to do so, and we think it is critical that we keep the pressure on a little bit longer.

Prime Minister Jacinda Ardern made a really good point that, during Level 3, we will need to maintain the status quo from a social point of view so we don’t throw away the progress we have made.

Deliveries and services continue as usual

All of the systems and services we have in place continue as usual.

Our aim is to deliver anything you need so that you do not need to leave the village.

As well as delivering happy hour and bread, milk and biscuits to all our independent residents and last week we delivered more than 800 grocery orders.

If there is anything you need please do not hesitate to get in touch with your village team.

The principle is simple: Stay home, save lives. This will break the chain of community transmission.

Anzac special

We will be delivering a special Anzac Day commemoration book to all our residents this week. Stories of valour features the stories of 58 of our residents who served in conflicts around the world. The stories are inspiring, and we hope everyone enjoys reading them. An electronic copy is available here

The RSA and NZ Defence Forces have set up a special website to commemorate Anzac Day. The details are available here and the Dawn Service will be broadcast at 6am on Radio New Zealand National.

Mental wellbeing

We would like to remind you all that we have a whole lot of resources in place to ensure your mental wellbeing.

If you need counselling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident and the village you are from.

You can find our resources at https://www.rymanhealthcare.co.nz/lifestyle-and-wellness/health-and-wellbeing/isolation-mental-wellbeing

For more general wellbeing advice go to www.rymanhealthcare.co.nz/wellness

How to keep in touch with us:

Your first point of contact is your village team, so if your query is urgent contact your village directly.

For less urgent inquiries please contact us on 0800 588 222 or by emailing residentsupport@rymanhealthcare.com

Thanks once again

As mentioned, we fully appreciate the restrictions we have in place are difficult. But you can rest assured that we are all, collectively, making a big difference to New Zealand’s fight to keep COVID-19 at bay.

Take care and stay safe

Gordon-MacLeod-1

Gordon MacLeod
Chief Executive

cheyne-chalmers

Cheyne Chalmers
Chief Operating Officer

For queries contact 0800 588 222 (New Zealand) or email residentsupport@rymanhealthcare.com

How to keep in touch with us:

Your first point of contact is your village team, so if your query is urgent contact your village directly.

For less urgent inquiries please contact us on 0800 588 222 or by emailing residentsupport@rymanhealthcare.com

For residents who are online, you can find wellbeing advice at www.rymanhealthcare.co.nz/wellness

If you need counselling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident and the village you are from.

Handy links:

https://covid19.govt.nz/

https://www.rymanhealthcare.co.nz/coronavirus-updates

About Ryman Healthcare:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 39 retirement villages in New Zealand and Australia. Ryman villages are home to 12,000 residents, and the company employs more than 6,000 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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