Ryman Community News


Ryman Healthcare COVID-19 Update April 14

Written by Ryman Healthcare
on April 14, 2022

Dear residents and families, 


I’m pleased to let you know that our care centres will be open for general visiting from Friday April 15 at villages where we have no current active cases of COVID-19.


This will mean families can make the most of the Easter break, and we hope to see a lot of happy reunions.


The Omicron outbreak has resulted in more than 750,000 cases around New Zealand but is now showing clear signs of easing.


As a result the Government has relaxed its settings to Orange, which means face masks are still required in public areas indoors including our village centres and on public transport. All limits on gathering numbers have been lifted.


While we are still seeing cases of COVID-19, we think that we are through the worst and the time is right to open up to general visits again.


We are not dropping our guard. We will continue to do everything we can to keep everyone safe from COVID-19.


With RATs, our ongoing vaccination programme, masks and face shields, good public health practices and your continued cooperation, I am confident we can continue to keep it at bay.


Open for visits


From tomorrow our care centres where we have no current cases of COVID-19, will be open for visits from 10am and 5pm each day. Care centres with current cases will be opened on a case-by-case basis.


Visitors will need to book a visit online and will still be required to register at reception, take a temperature test and Rapid Antigen Test, be symptom-free and show a vaccine pass.


Face shields and face masks will be required.


Visitors can book here https://www.rymanhealthcare.co.nz/village-appointments – and plan to arrive 15 minutes early to complete a RAT.


Each resident can have two visitors at a time and visits are limited to half an hour.


We are happy to work with you to accommodate small family group visits and if you would like a larger group visit, this may be arranged in an outdoor area – just let your village team know.


We will not carry out RATs on children under 12 but ask that you do this prior to a visit. Children under 12 who are vaccinated and have completed a RAT will be able to visit in the care centre.


Unvaccinated visitors are welcome but with special precautions – just get in touch and we can arrange a special visit in a separate area.


Care residents can leave the care centre for outings – but we will use RATs on day three after their return as a precaution. Just ask your village team if you would like to arrange an outing.


Visitors who have recovered from COVID-19


We ask that those visitors who have recovered from COVID-19 and want to visit, or independent residents wanting to visit our village centres after recovering from COVID, observe the precautions below:


  • A visitor to our care centres and serviced apartments must remain away from these areas for 10 days from the date of their positive test and be symptom-free for 72 hours before return.
  • To access independent apartments and townhouses (out of the main building), a person must have completed their home-isolation for a minimum of 7 days and be symptom-free for 72 hours before return.
  • For all people recovered from COVID, there will be 90-day exemption from RAT testing, unless they develop symptoms.

Thanks – we couldn’t do it without you


I am incredibly proud of the way our teams have coped throughout COVID-19.


We have had only a small number of cases among our residents, and at times our village teams have had to cope with having up to 10% of our entire team off work at the peak of Omicron.


Of course, we could not have done it without the cooperation of all our residents and their families. So, thank you all!


Having to restrict visits is always tough. We’ve always tried to balance the wellbeing of residents with the risk of COVID-19.


Please note that this is a general update and the rule changes apply to villages where we do not have current active cases. We will always get in touch directly with you about restrictions specific to your village.


Our village teams are the first port of call with any urgent questions. For less urgent inquiries please contact residentsupport@rymanhealthcare.com.


Thanks once again. I will update you if anything changes.


Cheyne Chalmers

Chief Operations Officer

Ryman Healthcare


A reminder of the COVID-19 symptoms:  


Common symptoms of Omicron COVID-19 are like those found with a cold or influenza.


Even very mild symptoms can indicate COVID. You may have one or more of the following: 

  • sore throat
  • sneezing and runny nose
  • new or worsening cough
  • fever
  • shortness of breath

Less common symptoms of COVID-19 may include diarrhoea, headache, muscle aches, nausea, vomiting, malaise, chest pain, abdominal pain, joint pain or confusion/irritability.


These almost always occur with one or more of the common symptoms. 


If you have any of the following symptoms, please remember to stay home and contact your doctor or Healthline on 0800 358 5453 for advice and get a test if advised to do so. 

For more information go to: 



About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 45 retirement villages in New Zealand and Australia which are home to more than 13,200 residents and the company employs 6,700 team members.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

You may also like:

Ryman Healthcare COVID-19 Update Mar 21

Dear residents and families, 

Ryman Healthcare COVID-19 Update Mar 11

Dear residents and families, 

Ryman Healthcare COVID-19 Update Mar 4

Dear residents and families,