Ryman Community News

Covid-19 Auckland

Ryman Healthcare COVID-19 update | 28 February

Written by David King
on February 28, 2021

All Auckland villages

This is a quick update following the new case of COVID-19 in the community in South Auckland and the Government’s decision to put the Auckland region into COVID-19 Alert Level 3 for seven days from Saturday February 27.

We will be closing our care centres and serviced apartments to visitors from this morning, and our village centres will also be closed to all activities for the time being.

Our team members will be wearing face shields and masks again as part of the precautions.

Visits for residents in palliative or end-of-life care will still be permitted, just get in touch with our team to make arrangements.

For our independent and serviced apartment residents, we ask that you stay home and follow the Level 3 guidelines.

Just a reminder the rules under level 3 are straight forward – stay home in your household bubble and do not visit anyone else.

The best thing you can do to help is to stay put for the next week.

As we did during the previous lockdowns, we will deliver you anything you need urgently – just let us know!

Help is at hand – just ask!

If you have any questions about any challenges you or a family member is facing, please talk to your village manager.

If you are concerned for the welfare of any of our residents, or you think they could do with a friendly call or visit from a member of our team, please do not hesitate to get in touch with either your village manager or our support team on residentsupport@rymanhealthcare.com

Any resident who needs counselling is welcome to call our OCP service on 0800 377 990.

For more general inquiries you can call 0800 588 222 or email residentsupport@rymanhealthcare.com

Thanks once again

Well, here we go again.

Like you, we will be keeping a close watch on developments, and rest assured we will be in touch if anything changes.

We’ve done this before, and we can do it again – and please get in touch of you need help.

Kind regards,


Gordon MacLeod


Cheyne Chalmers

COVID-19 symptoms

We know you’ve probably seen this before, but a reminder that the symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • conjunctivitis

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:




About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 41 retirement villages in New Zealand and Australia which are home to more than 12,000 residents and the company employs 6,100 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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