Ryman Community News

Covid-19

Ryman Healthcare COVID-19 update | 25 March 2020

Written by David King
on March 25, 2020

URGENT UPDATE: COVID-19 MEASURES IN PLACE March 25, 2020

Dear residents, families and everyone in our Ryman community.

From 11.59pm tonight New Zealand is at COVID-19 Alert Level 4 – the highest state of alert – for the next four weeks.

A State of Emergency has been declared for the next seven days, and our residents must stay at home in our villages.

Please be reassured that our team will be there to look after everyone.

We are lucky to have an amazing group of dedicated and caring people on our village teams – and they are there to help you through this emergency.

We know you appreciate how serious this is.

This is a once in a lifetime chance to seal ourselves off into our individual households to keep safe and stop the spread of COVID-19, so let’s make the most of it.

By working together and following the rules we will give ourselves the best chance of keeping the virus contained.

CARE AND SERVICED APARTMENT RESIDENTS

As you will know, our care centres and serviced apartments are closed to visitors.

Visits will only be allowed in exceptional circumstances – for families of residents in end-of-life or palliative care.

These visitors must wear face masks and follow careful protocols for hygiene, wellness and social distancing.

Our care team is well prepared and will be there for your loved ones. They are taking full precautions and we have full infection control and pandemic plans in place.

We will deliver happy hour packs, meals, groceries and essential medical supplies to all our serviced apartment residents as required.

SUPPORT SERVICES FOR INDEPENDENT RESIDENTS

Our independent residents should stay in their own households. This is of vital importance and is what the Government is asking of all people aged over 70, while the broader community work together to stamp out the virus.

At this critical time, you should not need to leave the village unless you have an urgent medical need.

We are closed to all visitors.

All the communal facilities in our village centres, including our bowling greens and pools, are closed, but the team is there to help with anything you need.

Family or friends delivering groceries or medical essentials can drop them at the gate, and our team will deliver them to residents.

The best thing your family members can do is to ring or get in contact by email or video call.

We have put extra resources in to ensure we can provide support for everyone who needs it.

We will be delivering happy hour to you and we are arranging for grocery deliveries.

NON-ESSENTIAL HOME-BASED VISITS TO STOP

Essential medical visits by nurses to our independent residents should continue for now.

We will be asking external medical providers of essential services to complete our health check-in process.

Visits for non-essential home-based support services – ie: cleaning and housekeeping or hair and nail appointments – should stop immediately. We ask you confirm this with your contacts, because non-essential services will be denied entry at the gate.

It is appropriate we do this at this time whilst the Government is trying to stamp out COVID-19 in the broader community.

If there is anything you would like our help with as a result of this change, just let us know.

BE SCAM SAVVY – DO NOT GIVE OUT ANY PERSONAL DETAILS

Unfortunately, emergencies bring out the worst in some people. We have seen an increase in reports of scam callers, so please be careful.

If someone rings or emails you out of the blue claiming to be from your bank, internet provider or power company, be careful.

Do not give out any personal or banking details over the phone, or by email.

Any urgent Ryman updates will be sent to your cellphone on text 4465 – and those links are safe to click on.

If you get a suspicious call, talk to your family or our team about any concerns you may have.

Banking, telephone and essential maintenance services are still operating.

So, don’t panic if you need some help with any of these things.

PLEASE BE PATIENT AS WE WORK THINGS THROUGH

We have had an overwhelming amount of cooperation from you already.

We are developing new systems and we may not get it right first time, so please be patient.

Our team members are essential workers which means they are making a lot of sacrifices to keep on going. They will be facing disruption at home and with their families.

We are looking out for their wellbeing, and we know you will be too.

HOW TO KEEP IN TOUCH WITH US

We want to ease the burden of non-urgent inquiries on your village team and we have established a national team to help.

If your query is urgent contact your village directly.

For less urgent inquiries please contact us on 0800 588 222 or by emailing residentsupport@rymanhealthcare.com

For residents who are online, you can find wellbeing advice at www.rymanhealthcare.co.nz/wellness

If you need counselling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident and the village you are from.

PLEASE RING YOUR LOVED ONES

We will do everything we can to help you keep in touch during this period. The best way to connect is by phone, and we are finding other ways to keep people in contact, including video calls.

Please don’t be afraid to call your loved one to see how they are doing.

Once again, please remember that we are here to help, so do not hesitate to let us know how we can do so.

Thanks again to everyone for your understanding.

Stay safe everyone.

Gordon-MacLeod-1

Gordon MacLeod
Chief Executive
Ryman Healthcare

cheyne-chalmers

Cheyne Chalmers
Chief Operating Officer
Ryman Healthcare

For queries contact 0800 588 222 (New Zealand) or email residentsupport@rymanhealthcare.com

Handy links:

https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus

https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-health-advice-general-public/covid-19-self-isolation

https://www.rymanhealthcare.co.nz/wellness

https://www.rymanhealthcare.co.nz/coronavirus-updates

https://www.ageconcern.org.nz

https://www.netsafe.org.nz/covid-19-scam-spotting/

About Ryman Healthcare:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 36 retirement villages in New Zealand and Australia. Ryman villages are home to 11,600 residents, and the company employs more than 6,000 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

You may also like:

Ryman Healthcare COVID-19 update | 8 July 2020

Covid-19 update for residents and their families

Ryman Healthcare COVID-19 update | 19 June 2020

Dear residents and families,

Ryman Healthcare COVID-19 update | 9 June 2020

Dear residents and families,