Ryman Community News


Ryman Healthcare COVID-19 update | 15 March 2020

Written by David King
on March 15, 2020

Stopping the spread of COVID-19
We welcome the measures taken by the Australian and New Zealand Governments requiring all people arriving from overseas to self-isolate for 14 days.

We think this will go a long way to protect the community from COVID-19, and we are delighted this step has been taken.

Self-isolating in a Ryman village
If any of our residents or their family members have been affected by these new restrictions, we would like to hear from you. Just contact your village manager, and they and their team will be able to help.

For residents, self-isolation means not taking part in any village events, staying in your home and not visiting your neighbours.

We know this may be difficult, but we will make arrangements to help you through this period, look after your wellbeing and help you keep in touch.

If you are a relative or a friend of a resident and you are in self-isolation, please contact the village and we will arrange for you to keep in touch with your loved one either over the phone or via Skype, if this can be arranged.

We want your village to be a safe haven for you to get support during this time, so just let us know what we can do to help.

How to self-isolate
The Ministry of Health says self-isolation means staying away from situations where you could infect other people.

Self-isolation means staying away from situations where you could infect other people. This means any situation where you may come in close contact with others (face to face contact closer than 1 metre for more than 15 minutes), such as social gatherings, work, school, child care/pre-school centres, university, polytechnic and other education providers, faith-based gatherings, aged care and health care facilities, prisons, sports gatherings, restaurants and all public gatherings.

For more information on self isolation go to:

Australia: www.health.gov.au/covid19-resources
New Zealand: https://www.health.govt.nz/our-work/diseases-and-conditions/novel-coronavirus-2019-ncov


- You think you have been exposed to the COVID-19 virus.
- You have a fever or are unwell with any flu or cold symptoms.

For people who returned from overseas prior to March 16, we ask you to consider staying away from our villages or you isolate yourself in your home if:

- You have been in, or transited through, any countries with confirmed COVID-19 cases in the past 14 days.
- You have had family or friends staying from countries with confirmed COVID-19 cases within the past 14 days.
- Anyone living in your household becomes ill with flu-like symptoms and they have been in areas affected by COVID-19.
- You have any signs of illness. This is especially important during the months ahead in the normal flu season.

We have a four-phase plan for dealing with COVID-19:

Phase 1 (current phase): Keep it out: We are doing everything possible to keep any COVID-19 infections out of our villages, and we are in this phase right now. As the COVID-19 numbers increase in the community, we will need to restrict communal activities in the village as a precautionary measure.

Phase 2: Stamp it out: This is where there are cases in the community, and we get a COVID-19 infection. We will use infection control measures to contain it and stamp it out as fast as possible to prevent further spread. This will involve quarantining the rooms or sections of the village where the infection is and isolating any residents who have had contact.

Phase 3: Manage it: If COVID-19 becomes widespread in the community and we have multiple infections in a village, we will move to a management phase, using our infection control measures to eradicate the virus and prevent further spread. This will involve quarantining entire villages.

Phase 4: Recovery: Lifting quarantine restrictions and helping people to recover.

How COVID-19 spreads
Transmission of COVID-19 is considered to occur primarily through respiratory droplets and secretions. The virus is most likely to spread from person-to-person through:
- direct contact with a person while they are infectious.
- contact with droplets when a person with a confirmed infection coughs or sneezes.
- touching objects or surfaces that were contaminated by droplets (like those from a cough or sneeze) from a person with a confirmed infection and then touching your mouth or face.

COVID-19 symptoms include fever, a dry cough, and sometimes difficulty breathing. Symptoms are like a range of other illnesses such as influenza and does not necessarily mean that you have COVID-19. Difficulty in breathing is a possible sign of pneumonia and requires immediate medical attention.

To stop the spread of COVID-19 we ask you to:
- Practice good hand hygiene – that is, washing hands regularly with soap and water, and cleansing with hand sanitiser.
- Cough or sneeze into tissues or elbows.
- Avoid shaking hands or unnecessary contact.

Thanks once again for your cooperation. We welcome these measures, which reflect what we have had in place in our village for some weeks now.

The situation continues to change quickly, and we will continue to review our plans and the measures we need to take at a village level in the event of further virus spread in the community.

Our best defence continues to be practising great hygiene, so please follow the guidelines.

Please get in touch with your village manager if you have any questions.

For queries contact 0800 588 222 (New Zealand) or 1800 288 299 (Australia) or email humanresources@rymanhealthcare.co.nz


Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operations Officer

About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 43 retirement villages in New Zealand and Australia which are home to more than 12,750 residents and the company employs 6,300 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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