Ryman Community News


Ryman Healthcare COVID-19 update | 14 February 2021 - Rest of NZ

Written by David King
on February 14, 2021

We wanted to update you following the new cases of COVID-19 in the community in South Auckland and the Government’s decision to put all of New Zealand, outside of the Auckland region, into COVID-19 Alert Level 2 until midnight on Wednesday February 17.

From tomorrow morning the following measures will be in place at our villages:

For care residents and families:
Our care centres are shut to outside visitors, however palliative or end-of-life care will continue to be allowed.

If you live in the village, we are also allowing spousal visits for resthome and hospital-level care residents.

Anyone visiting on this basis will be required to follow our strict infection control protocols, sign a health declaration, have their temperature taken on entry and wear PPE.

Our staff will continue to declare their health status, wear masks, have their temperatures checked each day and follow strict infection control practices.

They are going the extra mile to keep residents safe and comfortable, and you can contact the village to arrange Zoom meetings if you wish.

There is a Zoom device in every room, and we will be happy to arrange a call.

For serviced apartment residents:
For visits to serviced apartment residents in our villages, we ask that you limit these to essential visits only and complete a declaration and temp check for the moment because of their proximity to the care centres.

We can arrange Zoom calls to keep you in touch, grocery deliveries can be dropped to the village if you need them and meal services continue.

It is recommended that residents practise social distancing and wear a face mask in public.

We have good supplies of masks, just ask at reception.

For independent residents:
As part of the Level 2 restrictions we have suspended all village activities, including Triple A, morning and afternoon teas, for the moment.

Our hair and beauty salons are also closed.

We will keep everyone posted on when these can be restarted.

It is recommended that you practise social distancing and wear a face mask if you can when you are out. We have good supplies of masks, just ask at reception if you need one.
We encourage residents to keep a log of visits and to use the Government’s COVID-19 Tracer app.

Let us know if we can help
If you have any questions about any challenges you or a family member is facing, please talk to your village manager.

If you are concerned for the welfare of any of our residents, or you think they could do with a friendly call or visit from a member of our team, please do not hesitate to get in touch with either your village manager or our support team on residentsupport@rymanhealthcare.com

Any resident who needs counselling is welcome to call our OCP service on 0800 377 990.
For more general inquiries you can call 0800 588 222 or email residentsupport@rymanhealthcare.com

Thanks again!

Like you, we will be keeping a close watch on developments, and rest assured we will be in touch if anything changes.

In the meantime, we’d like to remind you of the steps you can take to help:
- Please wash hands regularly, this is the best defence against the spread of viruses.
- If you have any COVID-19 symptoms, please get a test.
- Please use the COVID-19 Tracer App and enable the Bluetooth function.
- Please do not visit any of our villages if you are unwell at all. Postpone for another day!

Thanks for your cooperation as ever. We hope this is a short-lived change and we can return to normal.

Kind regards,


Gordon MacLeod


Cheyne Chalmers

COVID-19 symptoms

We know you’ve probably seen this before, but a reminder that the symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • conjunctivitis

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:




About Ryman Healthcare:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 39 retirement villages in New Zealand and Australia. Ryman villages are home to 12,000 residents, and the company employs more than 6,000 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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