Ryman Community News

Covid-19 Auckland

Ryman Healthcare COVID-19 update | 14 February

Written by David King
on February 14, 2021

All Auckland villages
Dear residents and families,

We wanted to update you following the new cases of COVID-19 in the community in South Auckland and the Government’s decision to put the Auckland region into COVID-19 Alert Level 3 until midnight on Wednesday February 17.

We will be closing our care centres and serviced apartments to visitors from tomorrow morning, and our village centres will also be closed to all activities for the time being.

Our team members will be wearing masks again as part of the precautions.

Visits for residents in palliative or end-of-life care will still be permitted, just get in touch with our team to make arrangements.

For our independent and serviced apartment residents, we ask that you stay home and follow the Level 3 guidelines.

The rules under level 3 are pretty simple – stay home in your household bubble and do not visit anyone else.

The best thing you can do to help is to stay put for the next few days at least.

As we did during the previous lockdowns, we will deliver you anything you need urgently – just
let us know!

Let us know if we can help

If you have any questions about any challenges you or a family member is facing, please talk to your village manager.

If you are concerned for the welfare of any of our residents, or you think they could do with a friendly call or visit from a member of our team, please do not hesitate to get in touch with either your village manager or our support team on residentsupport@rymanhealthcare.com

Any resident who needs counselling is welcome to call our OCP service on 0800 377 990.

For more general inquiries you can call 0800 588 222 or email residentsupport@rymanhealthcare.com

Thanks again!

Like you, we will be keeping a close watch on developments, and rest assured we will be in touch if anything changes.

We’ve done this before, and we can do it again – and please get in touch of you need help.

We hope to return to normal as soon as possible.

Kind regards,


Gordon MacLeod


Cheyne Chalmers

COVID-19 symptoms

We know you’ve probably seen this before, but a reminder that the symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • conjunctivitis

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:




About Ryman Healthcare:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 39 retirement villages in New Zealand and Australia. Ryman villages are home to 12,000 residents, and the company employs more than 6,000 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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