Ryman Community News

Covid-19 Auckland

Ryman Healthcare COVID-19 update Auckland | 7 October

Written by David King
on October 07, 2020

Covid-19 update for Auckland residents and their families

This is a quick note to update you on the latest pandemic advice. Congratulations to everyone for helping us to this point and for your patience.

We are very pleased that Auckland will now join the rest of New Zealand at Alert Level 1 on 11.59pm on Wednesday October 7. 

To this point families and friends visiting Auckland Ryman villages have still been filling out health declaration forms and having temperature checks This process will continue for now.

Serviced Apartment and Independent residents’ visitors no longer need to wear a mask in the villages.

For those visiting residents in our care centres, we will ask that you do continue to wear masks during those important visits. We will review our processes again next week. Children are welcome to visit.
Also, we are recommending to residents that are leaving the village – to visit friends or take part in the wider community – to make sure they drop by village reception and pick up a mask to wear in public. We have good supplies of masks.

This will help ensure New Zealand stays safe. Mask wearing has become more commonplace in the community, particularly in shopping areas and on public transport.

I’d like to thank the team for the continued hard work and for making sure our villages remain the safe havens and places that everyone trusts.

Even at Alert Level 1 we still need to be ready in case COVID-19 reappears in our community. You will already be aware that New Zealanders, potentially exposed to COVID, continue to return home.

Contact tracing has become more important as New Zealand has continued to stamp out any community transmission of COVID-19 and to be careful about those who have the virus but remain in isolation, having returned from overseas.

Again, keep scanning into shops and places you visit, outside the village, with the NZ COVID Tracer app, that you can download onto your mobile phone. Those who don’t have a mobile can keep providing written contact details. Within the village, we ask that residents continue to complete logs for events as provided by our team.

Now that everyone is in Level 1 we need to continue to act for the good of the country. If you have cold or flu symptoms please call reception straight away. Family members, if you have even a sniffle or tummy upset, please stay away from the village, and again visit your GP or ring Healthline on 0800 358 5453 to see if you need a test.

We will continue to be vigilant. As the Prime Minister said this week as we come together again as a country in level 1, we can let ourselves once again feel pride that we managed to get to this position together.

Meanwhile our villages continue to return closer to normality. Services such as village hairdressing and salons are open. There are no longer any restrictions on numbers of people attending events and happy hours can return to normal – please continue to be mindful of social distancing and hand hygiene.  

If you have any questions do not hesitate to get in touch with your village manager, or residentsupport@rymanhealthcare.com.


Gordon MacLeod


Cheyne Chalmers


COVID-19 symptoms

We know you’ve probably seen this before, but a reminder that the symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • conjunctivitis

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:



About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 41 retirement villages in New Zealand and Australia which are home to more than 12,000 residents and the company employs 6,100 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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