Ryman Community News

Covid-19 Auckland

Ryman Healthcare COVID-19 update Auckland | 28 September

Written by David King
on September 28, 2020

Covid-19 update for Auckland residents and their families

This is a quick note to let you know that Happy Hours will make a welcome return to the village centre this week.

These will be limited to 100 people at a time and everyone will need to be socially distanced – but it will be good to have everyone back together again!


Our thanks to our teams who have delivered 12,000 Happy Hour in a Bags since the latest restrictions were introduced in August. It has been a superb effort and thanks to you all for your patience.


To celebrate our return to relative normality at Level 2, and to anticipate our eventual return to Level 1, we will be providing each of our households with a $50 Ryman ‘Share the Love’ Prezzie Card voucher.


We know that you all will be longing to return to your local shops – and we also know that each village’s local businesses have been finding it tough under lockdown, so we’d urge you to spend locally.


It is our way of celebrating all the good work that has been done to keep everyone safe and supporting the wider community.


You will be able to collect your voucher later this week from reception. They should be available to pick up from October 8.


And don't forget to book your table at your favourite restaurant!  Let's make it our job to keep those local businesses busy!


Thanks again for all your cooperation during Level 2.


We’ve included a reminder of the ongoing restrictions below.


Have a great week.


Gordon MacLeod


Cheyne Chalmers

The Level 2 restrictions in place at our Auckland region villages include:

For care centre visitors:

  • Please check in at reception, fill in the usual health declaration and take a mask for your visit.
  • Check in with the Government’s COVID-19 Tracer app.
  • Follow the appropriate hand hygiene and social distancing requirements at Alert Level 2.

For serviced apartment residents:

Visitors are welcome – but we ask that visitors to serviced apartment residents check in at reception, fill out the health declaration and wear a mask.

For independent residents:

Our village centres are open to activities for 100 people or less, and with appropriate social distancing.

Village hairdressing and beauty salon services are open, with one client at a time and social distancing and masks required.

Morning and afternoon teas and Happy Hours are back, but with the three ‘S’ guidelines in place - single server, seated and separated.

Our van outings, including shopping visits, are back with social distancing and a maximum of five residents per outing.

If you have to leave the village, we recommend that you practise social distancing and wear a face mask. It is now compulsory to wear a face mask on public transport.

We have good supplies of masks, just ask at reception if you need one.

We encourage residents to keep a log of visits and to use the Government’s COVID-19 Tracer app.

COVID-19 symptoms

We know you’ve probably seen this before, but a reminder that the symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • conjunctivitis

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

Alert Level 2

Alert Level 2 is not life as normal. You can still go out, but you must:

  • keep your distance from other people in public
  • wash your hands
  • sneeze and cough into your elbow
  • keep a track of where you’ve been and who you’ve seen
  • wear a face covering if you can.

For more information go to:





About Ryman Healthcare:

Ryman Healthcare was founded in Christchurch in 1984 and owns and operates 39 retirement villages in New Zealand and Australia. Ryman villages are home to 12,000 residents, and the company employs more than 6,000 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

You may also like:

Ryman Healthcare COVID-19 update Auckland | 12 November

Covid-19 update for Auckland residents and their families We wanted to give you an update on the COVID-19 precautions we...

Ryman Healthcare COVID-19 update Auckland | 7 October

Covid-19 update for Auckland residents and their families This is a quick note to update you on the latest pandemic advi...

Ryman Healthcare COVID-19 update Auckland | 21 September

Covid-19 update for Auckland residents and their families Congratulations – we are returning to COVID-19 Level 2 from mi...