Ryman Community News

Covid-19 Auckland

Ryman Healthcare COVID Auckland update - 22 October

Written by Ryman Healthcare
on October 22, 2021

Dear residents and family members,

The Government has announced a range of changes to the COVID-19 alert system which will come into force once each District Health Board reaches double vaccination targets of 90%.

There is no set date for the new traffic light system to be implemented, which moves us from an elimination strategy to a protection strategy – in other words – living with COVID.

We are digesting exactly what the changes will mean for us.

What is clear is that our goals remain the same – keeping everyone safe in our villages and being ready to go if we get any COVID-19 infections.

We are fully prepared, we have full COVID-19 infection control plans in place, and we will continue to take a cautious approach. We know you support this.

The great news for us is that we have extremely high vaccination rates among our residents – above 98% – and vaccinations are now mandatory for all our team.

We also know from our entry declarations than more than 90% of people entering the villages each day are vaccinated, which gives us great comfort that the message about protecting our residents has been spread far and wide. And from December 1 all of our contractors will also need to be vaccinated before they can visit one of our villages.

We have also been lobbying for a booster vaccine programme for our residents to be rolled out, and we will be ready to go when it is.

The wellbeing of everyone remains our priority. We encourage you to get in touch if you need any help, no matter how big or small the issue.

If you, or someone you know, needs counselling, you are welcome to call our OCP service on 0800 377 990.

In the meantime we will be doing everything we can to keep everyone entertained.

Next week we’ve got some exciting Zoom events in addition to your normal village activities.

There’s a wellness workshop Tuesday, psychologist Nigel Latta on Wednesday and a fascinating talk on Antarctic exploration on Thursday – full details are included below.

Here’s a reminder of everything we have in place right now:

Alert Level 3, Phase 1: The key points

Care centre and serviced apartments

Our village care centres and serviced apartments remain closed to visitors except under the following circumstances; visits to residents on compassionate grounds, visits by our village residents to their spouses in our care centres and visits to residents in end-of-life or palliative care. If you wish to arrange a visit under these circumstances, don’t hesitate to get in touch.

Independent apartment and townhouse residents

Residents may wish to meet with another bubble within the village in an outdoor setting. Alternatively, you may wish to meet with family members but in that case, we ask that meetings are off site from the village and, as stipulated by the Government, are outdoors, to take advantage of the natural ventilation that brings.

No more than two household bubbles should mingle and with no more than 10 people. As well as remaining in an outdoor setting, mask-wearing and social distancing should still be adhered to.

With the temperatures warming up, you now have the opportunity to take a trip to the beach a bit further afield but still within the Auckland region.

Relatives are still welcome to drop any essential supplies to our village gates – and we will make sure they are delivered. Please label them clearly so our team can get them to their rightful owners.

Our teams are keeping our residents safe and entertained, and Zoom calls are available as an extra option for families to keep in touch.

Social distancing and masks

Just a reminder that, at Alert Level 3, residents are required to maintain social distance from other people not in your bubble. You are encouraged to stay in your bubble.

Residents are also asked to wear a face mask when outside of home and to ensure it is on correctly, covering mouths and noses.

Please use the COVID-19 Tracer App and get tested if anyone has any symptoms.

What’s on this week

Our serviced apartment and independent residents will receive their usual milk, bread and biscuit deliveries as well as their usual Happy Hour in a Bag.

We have also arranged for some special entertainment via Zoom. Remember to check out the link https://www.rymanhealthcare.co.nz/coronavirus-updates/zoom-how-to on ‘How to Zoom’ if you need help with access.

We have three exciting events lined up for you next week on Zoom.


We are what we eat! So on Tuesday October 26 at 2pm we will hold a special seminar on Food and Diet – with insights on how the food we eat affects pull the curtain up on a fun, social and creative online drama class with the Third Act. No, lines to learn – no acting experience necessary, just click in and have fun!


Join us on Wednesday October 27 at 10.30am for a morning with clinical psychologist and TV host Nigel Latta.

Nigel will talk us through his career highlights in his usual entertaining manner. You can rely on Nigel to give you something to think about!


On Thursday October 28 at 2pm please join Nigel Watson, executive director of the Antarctic Heritage Trust, for a talk on Antarctic exploration. Nigel is a leading expert on Antarctic history as well as an author and adventurer, and Ryman has been a long-term supporter of the work of the trust.

The Student Volunteer Army Service

The Student Volunteer Army (SVA) has set up a priority grocery delivery service for Ryman residents.

Payment is via credit or debit card using a secure system.

A volunteer will physically shop for you from the nearest New World supermarket and deliver to your village, contact-free.

Ryman residents will receive priority delivery, usually the following day provided they order by 4pm by calling 0800 005 902 or by going online at www.shop.sva.org.nz

Just let them know you are from a Ryman village or select Ryman Healthcare Village Resident or Staff in the online menu and they will deliver for a $3 charge to cover the cost of bags.

Online shopping

We expect that most residents will have essential supplies of medications and food – or have arranged orders for delivery.

If you or your family want to know how to go about ordering supplies online – we have this resource on our webpage that covers all the options.


It includes a simple and useful tutorial on how to order through Countdown. https://rise.articulate.com/share/O67vmAWNH5fRM0rfaVmKl5YvVlHkQ-Sz#/

In addition selected New World supermarkets offer online shopping.


In the meantime, if anyone has an URGENT need for support to arrange essential supplies, please don’t hesitate to contact the village team.

Hospital visits and returns

Auckland has COVID-19 positive cases being cared for throughout the public hospital system.

We have decided to take an extra cautious approach and regard the public hospitals as having a high risk than other places in New Zealand right now. For residents this means:

  • All care centre and serviced apartment residents who attend an Emergency Department or stay in hospital will require the FULL 14-day isolation upon return and COVID tests at day 5 and day 12.
  • Independent residents are asked to let the village team know if they have been to hospital for any reason so that we can assess risk on a case by case basis and advise on any requirements for isolation and testing.

Any residents asked to isolate are still able to go for fresh air and exercise as long as they wear a mask and maintain social distance.

Resources to keep everyone healthy, busy, and safe

If you need counselling, or you are worried about someone who might be struggling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident or relative and where you are based.

There are a whole lot of resources available for you online, including Triple A classes, guides to making Zoom calls, and plenty of interesting games, reading, and watching material.

The links are below. On some pages you need to scroll down to see all the links. Take your time and look around.

Triple A at home: https://www.rymanhealthcare.co.nz/lifestyle/health-and-wellbeing/triple-a-home-exercises

How to Zoom: https://www.rymanhealthcare.co.nz/coronavirus-updates/zoom-how-to

Games: https://www.rymanhealthcare.co.nz/lifestyle/technology-and-entertainment/online-activities-and-games

Thanks once again

Thanks again for everything - we could not do this without your superb cooperation.

Our aim as ever is to keep everyone safe and looked after – balancing everyone’s needs with the imperative to keep COVID-19 out of our villages.

We will be in touch if anything changes, but in the meantime, have a great week.


Cheyne Chalmers
Chief Operations Officer


COVID-19 symptoms

Symptoms to watch out for include:

  • Sore throat
  • Headache
  • New cough
  • Abdominal pain
  • Fever/chills
  • Loss of taste and smell
  • Body aches/sore muscles
  • Runny nose/sneezing
  • Breathlessness
  • Diarrhoea
  • Fatigue
  • A high temperature (at least 37.5˚C)

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:



For information about locations of interest go to:



About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 43 retirement villages in New Zealand and Australia which are home to more than 12,750 residents and the company employs 6,300 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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