Ryman Community News

Covid-19 Auckland

Ryman Healthcare COVID Auckland update - 20 September

Written by Ryman Healthcare
on September 20, 2021

Dear residents and family members,

The Government has confirmed today that the Auckland region is moving to Level 3 from 11.59pm on Tuesday September 21.

Auckland will remain at Level 3 for at least the next two weeks, with a review on Monday October 4.

This is a welcome move, and there is strong evidence there is no widespread community transmission in Auckland. But we still need to be cautious, and you can be reassured we will be!

We’ve outlined the key points for all residents and families below.

Alert Level 3: The key points

Our village care centres remain closed to visitors. The only exceptions are visits by our village residents to their spouses in our care centres and visits to residents in end-of-life or palliative care. If you wish to arrange a visit under these circumstances, don’t hesitate to get in touch.

Everyone is being encouraged to remain in their household bubbles and to practice social distancing.

Relatives are welcome to drop any essential supplies to our village gates – and we will make sure they are delivered. Please label them clearly so our team can get them to their rightful owners.

Our teams are keeping our residents safe and entertained, and Zoom calls are available as an extra option for families to keep in touch.

Social distancing and masks

Just a reminder that, at Alert Level 3, residents are required to maintain social distance from other people not in your bubble. You are encouraged to stay in your bubble.

Residents are also encouraged to wear a face mask when outside of home and to ensure it is on correctly, covering mouths and noses.

Please use the COVID-19 Tracer App and get tested if anyone has any symptoms.

What’s on this week

Our serviced apartment and independent residents will receive their usual milk, bread and biscuit deliveries as well as their usual Happy Hour in a Bag.

We have also arranged for some special entertainment via Zoom. Remember to check out the link https://www.rymanhealthcare.co.nz/coronavirus-updates/zoom-how-to on ‘How to Zoom’ if you need help with access.

We have two exciting speakers lined up for you this week on Zoom.


Suzanne Paul, TV star and entrepreneur, will share all the highlights – and some of the lowlights – of her career on Wednesday, September 22 at 10.30am.

She’s sold us make-up, dazzled us with her dancing and pursued a career as an author and she’s guaranteed to be a delightful company for a chat.


Professor Michael Baker has been the go-to expert during the COVID-19 emergency. He’s also had a strong influence on Government planning and his thoughtful insights into the science of the pandemic have attracted legions of fans.

Professor Baker will be joined by microbiologist Ben Harris for a panel discussion at 2pm on Thursday September 23.

The Student Volunteer Army Service

The Student Volunteer Army (SVA) has set up a priority grocery delivery service for Ryman residents.

Payment is via credit or debit card using a secure system.

A volunteer will physically shop for you from the nearest New World supermarket and deliver to your village, contact-free.

Ryman residents will receive priority delivery, usually the following day provided they order by 4pm by calling 0800 005 902 or by going online at www.shop.sva.org.nz

Just let them know you are from a Ryman village or select Ryman Healthcare Village Resident or Staff in the online menu and they will deliver for a $3 charge to cover the cost of bags.

Online shopping

We expect that most residents will have essential supplies of medications and food – or have arranged orders for delivery.

If you or your family want to know how to go about ordering supplies online – we have this resource on our webpage that covers all the options.


It includes a simple and useful tutorial on how to order through Countdown. https://rise.articulate.com/share/O67vmAWNH5fRM0rfaVmKl5YvVlHkQ-Sz#/

In addition selected New World supermarkets offer online shopping.


In the meantime, if anyone has an URGENT need for support to arrange essential supplies, please don’t hesitate to contact the village team.

Hospital visits and returns

Auckland has COVID-19 positive cases being cared for in North Shore, Middlemore, and Auckland City hospitals.

We have decided to take an extra cautious approach and regard these hospitals as having a high risk than other places in New Zealand right now. For residents this means:

  • All care centre residents who attend an urgent appointment, visit or stay in hospital will require the FULL 14-day isolation upon return and COVID tests at day 5 and day 12.
  • All serviced apartment residents who attend an urgent appointment, Emergency Department visit or stay in hospital will require the FULL 14-day isolation upon return and COVID tests at day 5 and 12.
  • All independent residents who attend an urgent appointment, Emergency Department visit or stay in hospital will be asked to self-isolate in their apartments/town houses for 14 days.

Any residents asked to isolate are still able to go for fresh air and exercise as long as they wear a mask and maintain social distance.

Resources to keep everyone healthy, busy, and safe

If you need counselling, or you are worried about someone who might be struggling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident or relative and where you are based.

There are a whole lot of resources available for you online, including Triple A classes, guides to making Zoom calls, and plenty of interesting games, reading, and watching material.

The links are below. On some pages you need to scroll down to see all the links. Take your time and look around.

Triple A at home: https://www.rymanhealthcare.co.nz/lifestyle/health-and-wellbeing/triple-a-home-exercises

How to Zoom: https://www.rymanhealthcare.co.nz/coronavirus-updates/zoom-how-to

Games: https://www.rymanhealthcare.co.nz/lifestyle/technology-and-entertainment/online-activities-and-games

Thanks once again

We love you Auckland! We’re incredibly proud of our team and the resilience everyone has shown to get to this level.

We are delighted that the response from everyone in our community to our vaccine programme has been so positive – more than 96% of our residents and staff are now vaccinated.

Please encourage everyone you know to do the same!

We will be in touch if anything changes, but in the meantime, have a great week.Gordon-MacLeod-1

Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operations Officer


COVID-19 symptoms

Symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell and taste
  • conjunctivitis
  • muscle aches
  • headaches

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:



For information about locations of interest go to:



About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 43 retirement villages in New Zealand and Australia which are home to more than 12,750 residents and the company employs 6,300 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

You may also like:

Ryman Healthcare COVID Auckland update - 9 November

Dear residents and family members,

Ryman Healthcare COVID Auckland update - 2 November

Dear residents and family members,

Ryman Healthcare COVID Auckland update - 22 October

Dear residents and family members,