Ryman Community News


Ryman Healthcare COVID Auckland update - 18 October

Written by Ryman Healthcare
on October 18, 2021

Dear residents and family members,

The Level 3 lockdown has been extended today for another two weeks as COVID-19 cases persist in the Auckland community.

We support a cautious approach and we know from the feedback we receive that our residents and their families do too.

It is sobering that there are now cases in 124 different suburbs in Auckland, and the case numbers remain at a stubborn rate, so it is clear we need more time to supress it while the vaccination rate increases.

Our teams will be doing their best to keep everyone happy and entertained as usual this week.

Residents can expect the usual grocery deliveries, and Happy Hour in a Bag.

This week we’ve got some interesting events lined up, including your chance for some drama! We’ve got a social and creative drama class on Tuesday, a morning with TV journalist Mike McRoberts on Wednesday, and an Alzheimers New Zealand health talk on Thursday.

We encourage you to get in touch if you need any help, no matter how big or small the issue.

And if you, or someone you know, needs counselling, you are welcome to call our OCP service on 0800 377 990.

Alert Level 3, Phase 1: The key points

Care centre and serviced apartments

Our village care centres and serviced apartments remain closed to visitors except under the following circumstances; visits to residents on compassionate grounds, visits by our village residents to their spouses in our care centres and visits to residents in end-of-life or palliative care. If you wish to arrange a visit under these circumstances, don’t hesitate to get in touch.

Independent apartment and townhouse residents

Residents may wish to meet with another bubble within the village in an outdoor setting. Alternatively, you may wish to meet with family members but in that case, we ask that meetings are off site from the village and, as stipulated by the Government, are outdoors, to take advantage of the natural ventilation that brings.

No more than two household bubbles should mingle and with no more than 10 people. As well as remaining in an outdoor setting, mask-wearing and social distancing should still be adhered to.

With the temperatures warming up, you now have the opportunity to take a trip to the beach a bit further afield but still within the Auckland region.

Relatives are still welcome to drop any essential supplies to our village gates – and we will make sure they are delivered. Please label them clearly so our team can get them to their rightful owners.

Our teams are keeping our residents safe and entertained, and Zoom calls are available as an extra option for families to keep in touch.

Social distancing and masks

Just a reminder that, at Alert Level 3, residents are required to maintain social distance from other people not in your bubble. You are encouraged to stay in your bubble.

Residents are also asked to wear a face mask when outside of home and to ensure it is on correctly, covering mouths and noses.

Please use the COVID-19 Tracer App and get tested if anyone has any symptoms.

What’s on this week

Our serviced apartment and independent residents will receive their usual milk, bread and biscuit deliveries as well as their usual Happy Hour in a Bag.

We have also arranged for some special entertainment via Zoom. Remember to check out the link https://www.rymanhealthcare.co.nz/coronavirus-updates/zoom-how-to on ‘How to Zoom’ if you need help with access.

We have three exciting events lined up for you this week on Zoom.


On Tuesday October 19 at 3pm we will pull the curtain up on a fun, social and creative online drama class with the Third Act. No, lines to learn – no acting experience necessary, just click in and have fun!


Join us on Wednesday October 20 at 10.30am for a morning with TV journalist Mike McRoberts.

Mike will talk to us about his career highlights, some real-life sticky situations, and what it takes to get the real story.


On Thursday October 21 at 3pm Lyneta Russell from Alzheimers New Zealand will be online to talk to you about how to recognise all the signs of dementia, how to reduce the risk and effective ways to provide care and be cared for.

The Student Volunteer Army Service

The Student Volunteer Army (SVA) has set up a priority grocery delivery service for Ryman residents.

Payment is via credit or debit card using a secure system.

A volunteer will physically shop for you from the nearest New World supermarket and deliver to your village, contact-free.

Ryman residents will receive priority delivery, usually the following day provided they order by 4pm by calling 0800 005 902 or by going online at www.shop.sva.org.nz

Just let them know you are from a Ryman village or select Ryman Healthcare Village Resident or Staff in the online menu and they will deliver for a $3 charge to cover the cost of bags.

Online shopping

We expect that most residents will have essential supplies of medications and food – or have arranged orders for delivery.

If you or your family want to know how to go about ordering supplies online – we have this resource on our webpage that covers all the options.


It includes a simple and useful tutorial on how to order through Countdown. https://rise.articulate.com/share/O67vmAWNH5fRM0rfaVmKl5YvVlHkQ-Sz#/

In addition selected New World supermarkets offer online shopping.


In the meantime, if anyone has an URGENT need for support to arrange essential supplies, please don’t hesitate to contact the village team.

Hospital visits and returns

Auckland has COVID-19 positive cases being cared for throughout the public hospital system.

We have decided to take an extra cautious approach and regard the public hospitals as having a high risk than other places in New Zealand right now. For residents this means:

  • All care centre and serviced apartment residents who attend an Emergency Department or stay in hospital will require the FULL 14-day isolation upon return and COVID tests at day 5 and day 12.
  • Independent residents are asked to let the village team know if they have been to hospital for any reason so that we can assess risk on a case by case basis and advise on any requirements for isolation and testing.

Any residents asked to isolate are still able to go for fresh air and exercise as long as they wear a mask and maintain social distance.

Resources to keep everyone healthy, busy, and safe

If you need counselling, or you are worried about someone who might be struggling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident or relative and where you are based.

There are a whole lot of resources available for you online, including Triple A classes, guides to making Zoom calls, and plenty of interesting games, reading, and watching material.

The links are below. On some pages you need to scroll down to see all the links. Take your time and look around.

Triple A at home: https://www.rymanhealthcare.co.nz/lifestyle/health-and-wellbeing/triple-a-home-exercises

How to Zoom: https://www.rymanhealthcare.co.nz/coronavirus-updates/zoom-how-to

Games: https://www.rymanhealthcare.co.nz/lifestyle/technology-and-entertainment/online-activities-and-games

Thanks once again

Thanks again for everything - we could not do this without your superb cooperation.

Our aim as ever is to keep everyone safe and looked after – balancing everyone’s needs with the imperative to keep COVID-19 out of our villages.

We will be in touch if anything changes, but in the meantime, have a great week.


Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operations Officer


COVID-19 symptoms

Symptoms to watch out for include:

  • Sore throat
  • Headache
  • New cough
  • Abdominal pain
  • Fever/chills
  • Loss of taste and smell
  • Body aches/sore muscles
  • Runny nose/sneezing
  • Breathlessness
  • Diarrhoea
  • Fatigue
  • A high temperature (at least 37.5˚C)

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:



For information about locations of interest go to:



About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 45 retirement villages in New Zealand and Australia which are home to more than 13,200 residents and the company employs 6,700 team members.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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