Ryman Community News


Ryman Healthcare COVID Auckland update - 13 September

Written by Ryman Healthcare
on September 13, 2021

Dear residents and family members,

The Government has announced today that we’re staying at Level 4 until 11.59pm on Tuesday September 21, before moving to Level 3.

This is subject to confirmation on Monday September 20,

The number of community cases in the Auckland region continues to be encouraging overall, and we fully support this decision to stay at this level for the moment.

But it is nice to know that Level 3 may be just a week away.

We’d like to give a large shout-out once again to our team who are working in face masks and shields and making great sacrifices in their personal lives to keep everyone safe.

We thank them one and all!

We have the usual deliveries and Happy Hour in a Bag lined up for our residents this week, plus some speakers focusing on wellbeing – an important consideration at a time like this.

Alert Level 4: The key points

We wanted to remind year of the current precautions in place in Auckland.

All our villages are closed to visitors and everyone is being encouraged to remain in their household bubbles and to practice social distancing.

The only exception is visits to residents in end-of-life or palliative care. If you wish to arrange a visit under these circumstances, don’t hesitate to get in touch.

Relatives can drop any essential supplies to our village gates – and we will make sure they are delivered. Please label them clearly so our team can get them to their rightful owners.

Our teams are keeping our residents safe and entertained, and Zoom calls are available as an extra option for families to keep in touch.

Please, if you have any COVID-19 symptoms, have a test.

Social distancing and masks

At Alert Level 4, residents are required to maintain social distance from other people not in a household bubble.

Residents are also required to wear a face mask when outside of home – that means anywhere out in the village - and to ensure it is on correctly, covering the mouth and nose.

Please use the COVID-19 Tracer App and get tested if you have any symptoms.

Hospital visits and returns

Auckland has COVID-19 positive cases being cared for in North Shore, Middlemore, and Auckland City hospitals.

We have decided to take an extra cautious approach and regard these hospitals as having a high risk than other places in New Zealand right now. For residents this means:

  • All care centre residents who attend an urgent appointment, visit or stay in hospital will require the FULL 14-day isolation upon return and COVID tests at day 5 and day 12.
  • All Serviced Apartment who attend an urgent appointment, Emergency Department visit or stay in hospital will require the FULL 14-day isolation upon return and COVID tests at day 5 and 12.
  • All independent residents who attend an urgent appointment, Emergency Department visit or stay in hospital will be asked to self-isolate in their apartments/town houses for 14 days.

Any residents asked to isolate are still able to go for fresh air and exercise as long as they wear a mask and maintain social distance.

What’s on this week

Our serviced apartment and independent residents will receive their usual milk, bread and biscuit deliveries as well as their usual Happy Hour in a Bag.

We have also arranged for some special entertainment via Zoom. Remember to check out the link https://www.rymanhealthcare.co.nz/coronavirus-updates/zoom-how-to on ‘How to Zoom’ if you need help with access.

COVID-19 has been the challenge of a lifetime for most of us so our focus this week is on wellbeing with two exciting speakers lined up for residents. We’ve also got special online Happy Hour entertainment with Two’s Company.


Dr Denise Quinlan will hold a workshop on resilience and wellbeing at 10.30am on Zoom on Wednesday September 15. Dr Quinlan is an expert on coping during difficult times and she’ll share a whole lot of practical tools to look after your wellbeing.


Residents are in for a treat with an introduction to meditation from Zac Parish at 11am on Thursday, September 16.

Meditation is a proven method of reducing stress, increasing calmness, and even promoting happiness. So join Zac to feel happy!


Your hosts for Happy Hour at 3.30pm on Friday September 17 are Two’s Company. Our ever-popular duo of Peter and Jacquie Faulkner will keep you entertained with live music from blues, to jazz and even opera.

The Student Volunteer Army Service

The Student Volunteer Army (SVA) has set up a priority grocery delivery service for Ryman residents.

Payment is via credit or debit card using a secure system.

A volunteer will physically shop for you from the nearest New World supermarket and deliver to your village, contact-free.

Ryman residents will receive priority delivery, usually the following day provided they order by 4pm by calling 0800 005 902 or by going online at www.shop.sva.org.nz

Just let them know you are from a Ryman village or select Ryman Healthcare Village Resident or Staff in the online menu and they will deliver for a $3 charge to cover the cost of bags.

Online shopping

We expect that most residents will have essential supplies of medications and food – or have arranged orders for delivery.

If you or your family want to know how to go about ordering supplies online – we have this resource on our webpage that covers all the options.


It includes a simple and useful tutorial on how to order through Countdown. https://rise.articulate.com/share/O67vmAWNH5fRM0rfaVmKl5YvVlHkQ-Sz#/

In addition selected New World supermarkets offer online shopping.


In the meantime, if anyone has an URGENT need for support to arrange essential supplies, please don’t hesitate to contact the village team.

Resources to keep everyone healthy, busy, and safe

If you need counselling, or you are worried about someone who might be struggling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident or relative and where you are based.

There are a whole lot of resources available for you online, including Triple A classes, guides to making Zoom calls, and plenty of interesting games, reading, and watching material.

The links are below. On some pages you need to scroll down to see all the links. Take your time and look around.

Triple A at home: https://www.rymanhealthcare.co.nz/lifestyle/health-and-wellbeing/triple-a-home-exercises

How to Zoom: https://www.rymanhealthcare.co.nz/coronavirus-updates/zoom-how-to

Games: https://www.rymanhealthcare.co.nz/lifestyle/technology-and-entertainment/online-activities-and-games

New Group CEO for Ryman

The board of Ryman has announced Richard Umbers will take over as Group Chief Executive of Ryman Healthcare on October 25.

Richard is a highly experienced leader with a background in running large international businesses.

Most recently, Richard was a Divisional Director for supermarket retailer Kaufland, and before that he was CEO and Managing Director of Myer in Australia.

He also held senior roles at Woolworths in Australia and was Managing Director of Progressive Enterprises in New Zealand (the company behind Countdown supermarkets).

Richard will be a great fit for Ryman and that his values are nicely aligned to the things that are important to us as an organisation – caring for our older people like family, while achieving success with purpose.

Thanks once again

Auckland has been in lockdown for almost a month now, we know it has been a long haul for you all!

But we are making good progress, and the growing number of vaccinations is also encouraging. We are delighted that the response from everyone in our community has been so positive – more than 96% of our residents are vaccinated and more than 95% of our team have taken part in the programme.

We can all play our part by following the rules – and in particular - wearing masks correctly when outside.

We will be in touch if anything changes, but in the meantime, have a great week.


Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operations Officer


COVID-19 symptoms

Symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell and taste
  • conjunctivitis
  • muscle aches
  • headaches

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:



For information about locations of interest go to:



About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 45 retirement villages in New Zealand and Australia which are home to more than 13,200 residents and the company employs 6,700 team members.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

You may also like:

Ryman Healthcare COVID-19 Update April 14

Dear residents and families, 

Ryman Healthcare COVID-19 Update Mar 21

Dear residents and families, 

Ryman Healthcare COVID-19 Update Mar 11

Dear residents and families,