Ryman Community News


Ryman Healthcare COVID update - 9 September

Written by Ryman Healthcare
on September 08, 2021

Dear residents and family members,

Welcome to Delta Alert Level 2!

It was great to be able to reopen our villages to visitors again today and there have been many happy reunions.

Today we wanted to clarify what the new restrictions mean for events in our villages, and in particular, for our independent townhouse, apartment and serviced apartment residents.

Alert Level 2: The key points

Our village care centres are open for visits again. Visitors to residents in care are required to complete the usual check in procedure, have a temperature check and wear a mask, and visits are limited to two people at a time.

Visitors to our serviced apartment residents are also required to check in, have a temperature check and wear a mask.

This is because our serviced apartments are positioned close to our care centres and many serviced apartment residents receive care services from our team.

Village centre activities

We can resume village centre activities but under the new Alert Level 2 rules these must be restricted to 50 people at each event and masks will be required.

All our village amenities are available again and our village teams will manage the numbers who attend any event.

The most common query we are getting is around mask wearing. The requirements for masks for our serviced apartments and independent residents are:

  • Residents are encouraged to wear masks when inside the building in any public or communal spaces – ie: our village centres.
  • However, masks can be removed for eating, drinking and exercise. So you can take your mask off for Triple A and when eating or drinking.
  • You are encouraged to wear a mask when you are outside your home, when you cannot maintain a 2m distance from others.

Compulsory check-ins and masks

The Government has introduced mandatory scanning or check-ins in New Zealand so that everyone’s movements can be easily traced in case of a COVID-19 outbreak.

This means everyone must check in when they enter our village centres either by using the Tracer App or manually.

Residents must also check-in when visiting other places outside the village, including public venues such as restaurants. Don’t panic if you do not have a smart phone – businesses are required to provide forms to do this manually.

It may be a good idea to keep a personal diary of where you have been and when, including who has visited in your village home.

What’s on this week

The entertainment continues this week with special catch ups via Zoom, and all serviced apartment and independent residents will receive Happy Hour in a Bag this Friday.

Residents can look forward to:


The finale of the Ryman COVID Cupboard Challenge will be held on Thursday September 9 at 3pm.

Join Celebrity Chef Brett McGregor as he cooks the winning recipe chosen from resident entries in a live Zoom cook show.


On Friday September 10 at 4pm Shaun Wallace from The Chase will be your host for our Happy Hour quiz.

Do you think you have what it takes to beat The Chaser?

Shaun will also answer your questions after the quiz.

The quiz is over Zoom, and there are some extra logistics required to take part in the online competition.

Resources to keep everyone healthy, busy, and safe

If you need counselling, or you are worried about someone who might be struggling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident or relative and where you are based.

There are a whole lot of resources available for online, including Triple A classes, guides to making Zoom calls, and plenty of interesting games, reading, and watching material.

The links are below. On some pages you need to scroll down to see all the links. Take your time and look around.

Triple A at home: https://www.rymanhealthcare.co.nz/lifestyle/health-and-wellbeing/triple-a-home-exercises

Games: https://www.rymanhealthcare.co.nz/lifestyle/technology-and-entertainment/online-activities-and-games

Settling in at Level 2

Life feels much more normal at Level 2, but there are a few restrictions – particularly around mask wearing – that could be a new normal for us.

We have tried to answer every question you may have, but feel free to ask your village team to clarify thing that is not clear.

For non-urgent queries you can email residentsupport@rymanhealthcare.com

Thanks for all your cooperation and support for our teams.


Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operations Officer


COVID-19 symptoms

Symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell and taste
  • conjunctivitis
  • muscle aches
  • headaches

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:



For information about locations of interest go to:



About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 43 retirement villages in New Zealand and Australia which are home to more than 12,750 residents and the company employs 6,300 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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