Ryman Community News


Ryman Healthcare COVID update - 4 October

Written by Ryman Healthcare
on October 04, 2021

Dear residents and family members,

One more week at Level 2 over and done with.

Let’s keep doing what we’ve been doing to support our friends in Auckland and the Waikato.

Thanks to everyone for following the rules, wearing those masks and keeping your distance – your hard work is paying off.

This week we’ve got some more great speakers lined up for you, with art, exercise and ancestry on the agenda.

Importantly, and in response to the ongoing presence of Delta in the community, we have made a change to visitation arrangements for our residents who are in care.

Please see the details below and contact your Village Manager if you have any questions or concerns.

Arrangements for non-vaccinated visitors to our care residents

At Alert Level 2, we have re-opened our village care centres for visit, but you would have noticed some extra precautionary measures.

As each week passes with the Delta variant in the community, we continue to actively look for ways to ensure we are keeping our residents safe. With this in mind, and out of an abundance of caution, we are now requiring anyone who is unvaccinated who wishes to visit their loved ones in our care centres to contact the Village Manager so a suitable COVID-safe visit can be arranged.

This will include:

  • The visit occurring in a dedicated and separate space outside of the care centre
  • Our team providing full PPE for the visitor to wear
  • Shortened visits only, and
  • Our team cleaning the visiting area between visits.

We also respectfully request that people do not bring in under 12s to the care centre until we start to see the number of vaccinations in the general population increase.

If you are visiting a resident in palliative care, we will work with you to allow this to happen. Once again, please talk to the Village Manager.

Please be aware that you may be asked for evidence of vaccination when making your entry declaration.

This is a high risk time for us while we wait for better vaccination rates in the community but we want to assure you that we will make every effort to provide a COVID-safe visit while we continue to look for ways to keep our residents safe.

Otherwise, for anyone who is vaccinated who wishes to visit a resident in care, the process remains unchanged. This includes having a temperature check and wearing a mask, with visits limited to two people at a time.

Visitors to our serviced apartment residents are also required to check in, have a temperature check and wear a mask.

This is because our serviced apartments are positioned close to our care centres and many serviced apartment residents receive care services from our team.

Mask wearing

The most common query we are getting is around mask wearing. The requirements for masks for our serviced apartments and independent residents are:

  • Residents are asked to wear masks when inside the building in any public or communal spaces – ie: our village centres.
  • However, masks can be removed for eating, drinking and exercise. So you can take your mask off for Triple A and when eating or drinking.
  • You are encouraged to wear a mask when you are outside your home, when you cannot maintain a 2m distance from others.

Compulsory check-ins

The Government has introduced mandatory scanning or check-ins in New Zealand so that everyone’s movements can be easily traced in case of a COVID-19 outbreak.

This means everyone must check in when they enter our village centres either by using the Tracer App or manually.

Residents must also check-in when visiting other places outside the village, including public venues such as restaurants. Don’t panic if you do not have a smart phone – businesses are required to provide forms to do this manually.

It may be a good idea to keep a personal diary of where you have been and when, including who has visited in your village home.

What’s on this week

We have three exciting events lined up for you this week on Zoom.


On Tuesday October 5 at 2pm we have a wellness workshop for you focusing on exercise and movement.

This is designed for everyone and is based on the evidence that shows the more you can keep moving, the healthier you will be in later life.


Join us on Wednesday October 6 at 10.30am for a morning with TV ancestry investigator David Lomas. He’ll give you lots of tips and tricks about how to investigate your ancestors – you never know what you’ll find!


On Thursday October 7 at 1pm get ready to unleash your inner artist at out Learn to Sketch class. Your host Kimbra will take you through a step-by-step guide to sketching – all you need is paper and a pencil or pen to get going with.

Resources to keep everyone healthy, busy, and safe

If you need counselling, or you are worried about someone who might be struggling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident or relative and where you are based.

There are a whole lot of resources available for online, including Triple A classes, guides to making Zoom calls, and plenty of interesting games, reading, and watching material.

The links are below. On some pages you need to scroll down to see all the links. Take your time and look around.

Triple A at home: https://www.rymanhealthcare.co.nz/lifestyle/health-and-wellbeing/triple-a-home-exercises

Games: https://www.rymanhealthcare.co.nz/lifestyle/technology-and-entertainment/online-activities-and-games

Thanks once again

It looks like we will be in Alert Level 2 for a little while longer, but we are making good progress, and the growing number of vaccinations in the wider community is also encouraging. Progress continues to be good and more than 96% of our residents and staff have been vaccinated and we’d love it if you can encourage everyone else to do the same!

We can all play our part by following the rules – and in particular - wearing masks correctly when outside.

We will be in touch if anything changes, but in the meantime, have a great week.


Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operations Officer


COVID-19 symptoms

Symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell and taste
  • conjunctivitis
  • muscle aches
  • headaches

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:



For information about locations of interest go to:



About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 43 retirement villages in New Zealand and Australia which are home to more than 12,750 residents and the company employs 6,300 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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