Ryman Community News


Ryman Healthcare COVID update - 30 August

Written by Ryman Healthcare
on August 30, 2021

Dear residents and family members,

This could be our longest COVID-19 update ever in a busy week as the Alert Levels change. We also have lots of events planned this week and a Father’s Day special on its way so please bear with us and read to the bottom!

Alert Levels
The Government has announced that all New Zealand south of the Auckland boundary will move to Alert Level 3 from 11.59pm tomorrow evening, August 31, and will remain at this level for a week. This will be reviewed on September 6.

Auckland will remain at Alert Level 4 for two more weeks, and Northland will remain in Alert Level 4 until at least Thursday.

It is great to see the numbers declining, but the Delta variant is a tricky virus!

Alert Level 3: The key points
Our village care centres are closed to visitors. The only exceptions are visits by our village residents to their spouses in our care centres and visits to residents in end-of-life or palliative care. If you wish to arrange a visit under these circumstances, don’t hesitate to get in touch.

Everyone is being encouraged to remain in their household bubbles and to practice social distancing.

Relatives are welcome to drop any essential supplies to our village gates – and we will make sure they are delivered. Please label them clearly so our team can get them to their rightful owners.

Our teams are keeping our residents safe and entertained, and Zoom calls are available as an extra option for families to keep in touch.

Social distancing and masks
Just a reminder that, at Alert Level 3, residents are required to maintain social distance from other people not in your bubble.

Residents are also encouraged to wear a face mask when outside of home and to ensure it is on correctly, covering mouths and noses.

What’s on this week
Our independent and serviced apartment residents will receive their usual milk, bread and bikkies deliveries.

We have also arranged for some special entertainment via Zoom. Remember to check out the link https://www.rymanhealthcare.co.nz/coronavirus-updates/zoom-how-to on ‘How to Zoom’ if you need help accessing this online entertainment.

At 10.30am on Wednesday you can join broadcasting favourite Hilary Barry for a Zoom. Hilary will talk about her most important assignments on and off screen, how she deals with criticism and what she thinks her most important role is.

On Thursday September 2 at 2pm we will be holding a virtual education session with Gordon Russell, head winemaker at Hawke’s Bay winery Esk Valley.

On Friday September 3 you will also receive a Father’s Day special Happy Hour in a Bag and an Engage Newsletter.

And on Friday afternoon at 3.30pm Ryman favourite Andrew London will perform a lockdown special live online. 

The Ryman COVID Cupboard Challenge for independent residents
We are joining forces with Celebrity Chef Brett McGregor to bring our independent residents ‘The Ryman COVID Cupboard Challenge’!

The Challenge is to create a masterpiece using ingredients we think most residents will have in their depleted Covid cupboard!

Brett will cook the winner’s dish in a live cooking demonstration on Thursday, September 9 (adding his own special flair of course). Residents will be able to log into this virtual event via Zoom.

Student Volunteer Army Service
The Student Volunteer Army (SVA) has set up a priority grocery delivery service for Ryman residents.

Payment is via credit or debit card using a secure system.

A volunteer will physically shop for you from the nearest New World supermarket and deliver to your village, contact-free.

Ryman residents will receive priority delivery, usually the following day provided they order by 4pm by calling 0800 005 902 or by going online at www.shop.sva.org.nz

Just let them know you are from a Ryman village or select Ryman Healthcare Village Resident or Staff in the online menu and they will deliver for a $3 charge to cover the cost of bags.

Online shopping
We expect that most residents will have essential supplies of medications and food – or have arranged orders for delivery.

If you or your family want to know how to go about ordering supplies online – we have this resource on our webpage that covers all the options.

It includes a simple and useful tutorial on how to order through Countdown. https://rise.articulate.com/share/O67vmAWNH5fRM0rfaVmKl5YvVlHkQ-Sz#/

In addition selected New World supermarkets offer online shopping.

In the meantime, if anyone has an URGENT need for support to arrange essential supplies, please don’t hesitate to contact the village team.

Resources to keep everyone healthy, busy, and safe
If you need counselling, or you are worried about someone who might be struggling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident or relative and where you are based.

There are a whole lot of resources available for you online, including how Triple A classes, guides to making Zoom calls, and plenty of interesting games, reading, and watching material.

The links are below. On some pages you need to scroll down to see all the links.

Take your time and look around.

Triple A at home: https://www.rymanhealthcare.co.nz/lifestyle/health-and-wellbeing/triple-a-home-exercises

Games: https://www.rymanhealthcare.co.nz/lifestyle/technology-and-entertainment/online-activities-and-games

Thanks once again

It was heartening to see the numbers decline today – lockdown seems to be working.

We’d like to thank our team again for everything they are doing to keep everyone safe. We will be in touch again with any updates and there are links below to the Government’s latest updates and places of interest.

Stay safe and thanks for your support as always – have a great week.


Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operations Officer


COVID-19 symptoms

Symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell and taste
  • conjunctivitis
  • muscle aches
  • headaches

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:



For information about locations of interest go to:



About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 43 retirement villages in New Zealand and Australia which are home to more than 12,750 residents and the company employs 6,300 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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