Ryman Community News


Ryman Healthcare COVID update - 3 September

Written by Ryman Healthcare
on September 03, 2021

Dear residents and family members,

Thanks for all your support during another week of lockdown.

It was great to see the Alert Levels change during the week and we hope the positive trend continues.

Sunday is Father’s Day and our kitchen teams have a special roast lunch planned for Sunday, a tipple for those who want one, and morning and afternoon tea treats.

We’ve had a massive surge in Zoom calls – more than 2700 have been made to residents since lockdown began – and please feel free to organise one with your village team.

We have a whole lot of activities lined up for next week, and we will keep everyone posted.

Alert Level 3: The key points

Just a quick reminder of what Level 3 means for us.

Our village care centre remains closed to visitors.

The only exceptions are visits by our village residents to their spouses in our care centres and visits to residents in end-of-life or palliative care.

If you wish to arrange a visit under these circumstances, don’t hesitate to get in touch.

Everyone is being encouraged to remain in their household bubbles and to practice social distancing.

Relatives are welcome to drop any essential supplies to our village gates – and we will make sure they are delivered. Please label them clearly so our team can get them to their rightful owners.

Social distancing and masks

Just a reminder that, at Alert Level 3, residents are required to maintain social distance from other people not in their immediate household bubble.

Residents must wear a face mask when outside of home anywhere in the village and ensure it is on correctly, covering mouths and noses.

Everyone is encouraged to keep bubbles as small as possible. If necessary, bubbles can be expanded to bring in close family, isolated people or caregivers.

What’s on next week

Our serviced apartment and independent residents will receive their usual milk, bread and bikkie deliveries.

We have also arranged for some special entertainment via Zoom. Remember to check out the link https://www.rymanhealthcare.co.nz/coronavirus-updates/zoom-how-to on ‘How to Zoom’ if you need help with access.

Are you brain savvy? Join a free Alzheimers New Zealand seminar at 6pm on Tuesday September 7 to learn everything you need to know about ways to keep your brain healthy. September is World Alzheimers month and this seminar features leading researchers, including Dr Ngaire Kerse and Sir Richard Faull.

We have some super exciting events lined up for later in the week – and we’ll provide the details in our Monday update.

Shopping: The Student Volunteer Army Service

The Student Volunteer Army (SVA) has set up a priority grocery delivery service for Ryman residents.

Payment is via credit or debit card using a secure system.

A volunteer will physically shop for you from the nearest New World supermarket and deliver to your village, contact-free.

Ryman residents will receive priority delivery, usually the following day provided they order by 4pm by calling 0800 005 902 or by going online at www.shop.sva.org.nz

Just let them know you are from a Ryman village or select Ryman Healthcare Village Resident or Staff in the online menu and they will deliver for a $3 charge to cover the cost of bags.

Online groceries

We expect that most residents will have essential supplies of medications and food – or have arranged orders for delivery.

If you or your family want to know how to go about ordering supplies online – we have this resource on our webpage that covers all the options.


It includes a simple and useful tutorial on how to order through Countdown. https://rise.articulate.com/share/O67vmAWNH5fRM0rfaVmKl5YvVlHkQ-Sz#/

In addition selected New World supermarkets offer online shopping.


In the meantime, if anyone has an URGENT need for support to arrange essential supplies, please don’t hesitate to contact the village team.

Resources to keep everyone healthy, busy, and safe

If you need counselling, or you are worried about someone who might be struggling, you are welcome to call our OCP service on 0800 377 990. Just let them know you are a Ryman resident or relative and where you are based.

There are a whole lot of resources available for you online, including how Triple A classes, guides to making Zoom calls, and plenty of interesting games, reading, and watching material.

The links are below. On some pages you need to scroll down to see all the links. Take your time and look around.

Triple A at home: https://www.rymanhealthcare.co.nz/lifestyle/health-and-wellbeing/triple-a-home-exercises

Games: https://www.rymanhealthcare.co.nz/lifestyle/technology-and-entertainment/online-activities-and-games

Thanks once again

The numbers today were encouraging, and we hope the good run continues. Roll on Level 2!

We will be in touch if anything changes, but in the meantime, have a great weekend and happy Father’s Day to all our dads.


Gordon MacLeod
Chief Executive


Cheyne Chalmers
Chief Operations Officer


COVID-19 symptoms

Symptoms to watch out for include:

  • a cough
  • a high temperature (at least 37.5˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell and taste
  • conjunctivitis
  • muscle aches
  • headaches

If you have any of these symptoms contact your GP or call Healthline on 0800 358 5453.

Please make sure you get tested for COVID-19 if your GP recommends it.

For more information go to:



For information about locations of interest go to:



About Ryman Healthcare:

Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 43 retirement villages in New Zealand and Australia which are home to more than 12,750 residents and the company employs 6,300 staff.

Media advisory: For further information, photos, interviews or comment please contact Corporate Affairs Manager David King on 03 366 4069 or 021 499 602 or Communications Advisor Maryvonne Gray on 027 552 0767.

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