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Ryman's Peace of Mind Guarantees

Our resident-friendly terms

Over the past 30 years, a lot of care and consideration has been put into our Ryman Peace of Mind Guarantees, which offer some of the most resident-friendly terms in New Zealand. We’ve designed these terms to protect both you and your family, ensuring retirement is a chapter in your life to savour and enjoy.

The Ryman Peace of Mind Guarantees are available exclusively to Ryman retirement residents.

 

1

Fixed weekly fee

We know how important it is for you to have certainty regarding your living costs. 

"We guarantee that we will never increase your base weekly fee for the entire time you occupy your townhouse or apartment at the village, regardless of any changes to the operating costs at your village. Your base weekly fees are permanently fixed for you." 

2

Care options to suit your needs

This gives you the peace of mind of knowing that the village provides resthome, hospital and dementia care in our on-site care centre. If the need arises you can remain living within the village community, and in close contact with your spouse or friends in the village.

“We guarantee that you will be granted priority access to the care facilities within the village, or to another Ryman care facility if you so choose.”

3

Fees stop immediately

You will also want to know that you do not continue to carry the cost of outgoings when you leave your unit. We see it as our responsibility (not yours) to carry the cost of outgoings once you have left your unit and we are in the process of on-selling your unit. This gives us an incentive to on-sell your unit quickly.

“We guarantee that the weekly fee and deferred management fees will cease on the day you permanently vacate your unit.”

4

Deferred management fee capped at 20%

The deferred management fee is your contribution to the refurbishment and management of the village. It is charged on an “enjoy now, pay later” basis, and is deducted when your capital sum is repaid to you.

In the event that you wish to transfer to another unit, or to another Ryman village, you will want to be assured that your deferred management fees will be no more than 20% overall.

“We guarantee that our deferred management fee will be capped at a maximum of 20% of the capital sum – even if you transfer to another unit within the village, or even if you transfer to another Ryman village.”

5

No hidden costs

You will want to know that there are no hidden costs when you move into a retirement village, or when you leave your unit.

We accept total responsibility for undertaking the refurbishing, marketing and on-sale of your unit. These costs are covered by the deferred management fee.

“We guarantee not to charge for any sales, administration, marketing or refurbishment (except where there is more than fair wear and tear to your unit) when we on-sell your unit.”

 

6

Repayment protection

It is standard practice for retirement villages to repay your capital sum when the unit has been on-sold. However you will want an assurance that in the event the on-sale is delayed for some reason you will be repaid.

“We guarantee that if the new resident has not settled within six months of you vacating your unit, then we will pay you interest on your occupancy advance until it is paid in full.”

This gives us an incentive to on-sell your unit and repay you promptly. Did you know that in over thirty years the longest time a Ryman resident has ever waited is six months to be repaid their occupancy advance?

7

No capital loss

It will be important to you and your family that you have certainty regarding the amount you are repaid when you leave the village, and that you are not exposed to any capital loss when the unit is on-sold.

“We guarantee to repay you the balance of your occupancy advance, and that the amount repaid to you will not be affected by a decline in the value of the unit.”

8

Changing your mind

Buying your new home in a retirement village is an important decision, and we want you to be confident you have made the right choice in selecting a Ryman village.

“We guarantee that if you change your mind within 15 working days of signing your occupancy agreement (and you have not yet taken up residence) then we will agree to cancel the agreement and refund your deposit in full.”

9

90 day money back guarantee

We’re so confident you’ll be happy with your decision to move to one of our villages, we will provide you with a “90 Day Money Back Guarantee”.

“We guarantee that if you are unhappy with your decision to move into your unit, on the expiry of 90 days after you take up permanent residence and you wish to leave the village, then we will repay your occupancy advance in full.” (Conditions apply)

*Terms and conditions apply.

Detailed terms and conditions relating to our exclusive Ryman Peace of Mind Guarantees can be found in the Residence Agreement for each village.

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