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Sales

Sales staff Tammy

Tammy's true vocation

Tammy Drinkwater says she has always had a natural affinity with older people but as her own parents and relatives began to age she realised how she could make it her vocation too.

“Older people are some of the coolest people you could know. They intrigue me, fascinate me, amuse me and teach me whenever I am around them,” she says.

“When I was younger I worked in a retirement village and absolutely loved it. I have elderly parents – my father is nearly 90 – and in-laws, aunts and uncles, and of course many of my friends’ parents as well.”

Tammy says she jumped at the chance to return to this environment when she saw the position of Sales Advisor advertised at Ryman Healthcare’s Jane Mander Retirement Village in Whangarei 4.5 years ago.

She quickly excelled in the hands-on role. Responsibilities included working closely with people who were often selling up their much-loved family home, downsizing their possessions and adjusting to living an exciting new life in the village, a transition which could be an emotional and stressful time for some.

“I would be on hand to help them get packed and shifted, say offering advice on surplus furniture they might not require, or helping them to actually organise the move,” says Tammy.

“It was very rewarding to help them with that transition and show them it can be done with as little stress as possible with the right help.”

Her skilful touch was noticed and last year Tammy was promoted to Regional Sales and Community Relations Manager working in the Auckland and Northern areas.

Now, much of her role involves overseeing a team of Sales Advisors, to ensure they successfully deliver all those things she was on the frontline doing before.

“I also support them in engaging in the community, marketing campaigns, holding events and working with a team to ensure we have great customer service for our new and existing residents.

“I’m always conscious of maintaining our great reputation by delivering excellence,” she adds.

Fostering an awesome team culture is essential to get these results, says Tammy, who has been grateful for Ryman’s ethos of support and collaboration to steer her through her new role.

“I have been supported by our New Zealand Sales Manager, the Northern Sales and Community Relations Manager and our sales support teams which has helped me grow into the role and call on their support as required.

“That would be regardless of whether it was a sales or marketing problem or a construction problem.”

Working with and meeting so many great people that work for Ryman in so many different roles, from IT, marketing, designers, construction staff and staff in the village would be one of the best parts of the job, says Tammy.

One of the other pluses is the effect it’s had on her personally.

“I am getting more confident by the day. It has been a great learning curve and I certainly never get bored.

“Because of this opportunity I feel I have been able to share my experiences and share my knowledge with other colleagues, and I have found this very rewarding and greatly satisfying.

“It has also let me build my reputation as someone worthy of trust and support, and that is invaluable.”

We offer exciting and challenging sales opportunities for empathetic and passionate individuals with the proven ability to meet and exceed sales targets.

Our sales team are genuine, approachable people who communicate easily with prospective residents, their families and the wider community.

They are good listeners, articulate, and able to confidently deliver presentations.

Building effective relationships with clubs and groups, they enjoy being out in the community, and genuinely want to help people make the right choices for themselves or their family.

Being able to embrace technology, self-motivation and effective time management are essential skills, along with the flexibility to attend open days and host events within the village.

We provide great support from a dedicated sales management team, and a fabulous working environment within our resort-style villages. Ryman Healthcare is one of New Zealand’s top companies with a reputation for excellence, with opportunities throughout New Zealand and Melbourne, Australia.

If this sounds like a perfect fit for you, we'd love to hear from you.

Enquiries to debbie.McClure@rymanhealthcare.com