Ryman Accreditation Programme

The Ryman Accreditation Programme (RAP) reflects the commitment of our company to providing the very best care available. The programme has been developed and constantly refined over Rymans 20+ years experience and is based solidly on international best practice evidence; surpassing the New Zealand Ministry of Health standards and regulations in aged residential care.

Our RAP programme is designed as a Quality Cycle involving planning, standard policy and procedures, training, monitoring, reviewing and improving.

Best-practice policies and procedures

• We have a framework of up-to-date policy and procedure that focuses on the provision of quality services for the older person, maintenance of a safe environment, delivery of culturally appropriate care and the minimization of risk of unwanted events. We regularly conduct routine review of operating proceedures to ensure they reflect contemporary best practice knowledge.  

Quality training programmes and qualified staff.

• We ensure all staff are well-trained and have the necessary knowledge, skills and qualifications to implement these policies.

Specific quality improvement objectives every year

• Every year we set our expectations a little higher or make our vision a little more compelling. Constantly looking for ways to lift our residents experience of quality of life in a Ryman village.

Well structured programme to implement objectives and policy

• The routine proceedure to reflect policy along with the specific activity to meet Annual Quality Objectives are organised into a planned annual calendar of activity. We support the implementation of this calendar via a structured monthly Management Support Programme

Comprehensive, ongoing performance monitoring

• We monitor our performance in a variety of ways including: sentinel event and complaint reporting; routine and spot auditing of all aspects of policy compliance; Resident, Next of Kin and Staff satisfaction surveys; and monitoring of recognised clinical quality indicators

Constant review , feedback and improvement planning

• We review the results from these monitoring activities and analyse it for trends and recurrent issues. We respond to any issues identified within a constant quality improvement framework – addressing non-compliance and taking every opportunity to enhance standard operating proceedures if required. Sharing the knowledge gained from experience on one site to improve the operation of all.